Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Thank you so much for your time, i really appreciate. The date of the transaction is 07/19/2022 The amount of money is $4000,-The business committed to provide "bestseller", writing, editing, publishing, advertising and selling my book, a great package. Unfortunately the business has not tried to resolve the problem, even they didn't answer my call and texts. I have document like contract, emails, texts.

  

  Business Response

  Date: 10/25/2023

  Dear BBB Customer Relations Team,
  
  We have finally audited the complaint and are submitting you the response to complaint.  
   
  Regards,
  *********************
  Head Of Operations   

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 19502097
  
  I am rejecting this response because:

  Hello and Thanks gor your time and follow up with the issues!

  
  They LIED . Many times they canceled our call appointment, the quality of their writing was ZERO. In my contract mentioned if the client is not satisfied can ask for refund. When  I noticed they quality of service, and when I get frustrated with their manipulation, I asked for refund. They told me they will refound my money but just they lied. I have many emails and text from them that told me they are processing my refund but never they did. I already sent you the emails that they sent it to me that they will refund my money. They just lied and would stopped me for disbut. They just would kill time I miss my time for disbut, and I couldnt disbut. They abused  my trust that I thought they will refund my money. They are fraud!They quality is ZERO, they honesty is ZERO the service is ZERO, they management is ZERO. I begging you  please, please, please, dont let this kind of business abuse people trust, time and honesty, and money,  like me. 
  Thank you so much for your time, and your kindness, and please help me I refund my money, I still couldnt refund it! 

  Sincerely,

  *************************

  

  Business Response

  Date: 10/27/2023

  We would like to refute the comments made by the client in her reply. The client, right from the get-go, had issues following our procedures, and now she says that she has issues with the quality of work.
  
  Please review the attached document for our detailed counter-response.

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 19502097
  
  I am rejecting this response because:

  Hello, Thank you so much for your time, I really appreciate. The date of the transaction is 07/19/2022 The amount of money is $4000,- The business committed to provide "bestseller", writing, editing, publishing, advertising and selling my book, a great "BESTSELLER" package. Unfortunately the business has not tried to resolve the problem, even they didn't answer my call and texts. I have document like contract, emails, texts that I already sent for BBB. They LIED . Many times they canceled our call appointment, also the quality of their writing was ZERO. In my contract mentioned if the client is not satisfied can ask for refund. When  I noticed they quality of service is ZERO and when I get frustrated with their manipulation, I asked for refund. They told me they will refund my money but just they LIED and JUST PLAY with ME. I have many emails and text from them that told me they are processing my refund but never they did. I have been sent you the documents, and the emails they sent it for me that they will refund my money. The person who sent me many emails and texts that they will refund my money name is ***************************, who is SUPERVISOR a HUGE and EXPERT'S LIER. They just LIED and would stopped me for disbud. They just would kill time I lose my time for disbud, and have been I couldnt disbud. They ABUSED my trust that I thought they will refund my money. They are FRAUD! They quality is ZERO, they honesty is ZERO the service is ZERO, they management is ZERO.

  I BEGGING  you  please, please, please, dont let this kind of business abuse people trust, time, honesty, and money,  "like me". They knew I am new in ************* and I am in very poor fanatical situation, but they didn't have mercy on me either.

  Thank you so much for your time, and your kindness, and please help me I refund my money, I still couldnt refund it! I really appreciate.

  I have been sent my documents, if I need resend it please don't hesitated and let me know.

   

  Sincerely,

  
  *************************

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/15/22 I was looking to publish a book and was persuaded by ************************* who works for this company to purchase the elite book publishing product from this company. I was promised an authors page, type setting, etc. I paid $6000.00 which was required. The company issued me a money back guarantee promise but the problem is they never produced or fulfilled my order or any of the service suggested nor did they ever publish my book. I contacted them several times to get a refund, they continue to disregard my request by acting as if they are working on it. *********************** was the last point of contact but I have not been issued my refund to date.

  

  Business Response

  Date: 10/05/2023

  Please see the attached file.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2022 I had an agreement with Excel Book Writing to receive a full refund in the amount of $10,250.00 by September 2, 2022. To date (February 7, 2023) I have received $4500.00. They company has made multiple promises to pay it but it is always months later. The person in charge no longer takes my calls.I do not have an account number but the people who promised my refund are *******, ******, and *********************.

  

  Business Response

  Date: 09/19/2023

  see attachment

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company agreed to publish my book, print, and sell on Amazon and other online sources, and they are not doing this. They make excuse after excuse, and they took my $514 dollars and then not doing anything. They continually ignore me. They promised if I was not happy with my service, that they would refund all my money in full, but they will not do this. They lied to me. I have attached the contract. Thank you.

  

  Business Response

  Date: 10/05/2023

  Please see the attached file.  

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 18675213
  
  I am rejecting this response because: the reply from Excel is totally inaccurate and totally misleading.  ************ gave me the run around from the beginning.  They never fulfilled any of their promises, and to this day, my book is on Amazon nor Kindle nor for sale in any way.  They lied and lied and lied.  Then they ignored and ignored and ignored.  They are a scam company, and the only reason I am fighting this with BBB is to protect others from making the same terrible, awful mistake that I made.  Others will get their money stolen and their dreams diminished.  The ONLY reason they even reached out to me there at the end was because I put a bad review on Trustpilot and on BBB.  They called me on the phone to inform me that they would pay me IF I took the bad reviews down. (interesting how they would text when it was in their favor and call me when it was something suspicious).    Those screenshots of texts were a plot to get me to take down my negative reviews.  They said they would pay me once I did so.  I told them I didn't trust them since they had lied to me before.  I do NOT trust this company, and I am concerned about others who will.  I just had to walk away without my $516 that I had saved for years in order to do this.  I had to just count it as a mistake on my part and a very valuable ****** learned.  If you let them take this BBB review down, then I am not certain what the point of the BBB is really.  
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 10/13/2023

  We would like to counter the response sent by the client in reference to case no. ********. The client's primary desire was for a refund, and we wish to clarify our willingness to provide this resolution. However, despite our repeated efforts to engage in communication, we have been unable to establish contact with the client. We have made ******* attempts to reach out through emails, text messages, and phone calls (as provided with screenshots before) to address their concerns and process the refund request.
  
  We trust that the esteemed BBB platform can facilitate communication and assist us in achieving a swift and satisfactory resolution. Our objective remains to uphold the highest standards of customer service and ensure that ******* is completely satisfied with her experience with Excel Book Writing.
  
  In light of the above, we kindly request that BBB assist in resolving this matter and closing the case, allowing us to move forward with processing the refund for the client. We remain committed to the highest level of customer service and wish to demonstrate our dedication to resolving this matter promptly.

  Customer Answer

  Date: 10/14/2023

   
  Complaint: 18675213
  
  I am rejecting this response because:  this company is lying to you.  Their screen shots are selective.  They told me over the phone, not through email or text, that they would refund me after I removed my bad reviews only.  To me this just adds to the scamming aspect.  If they would have done what they promised to begin with, there wouldn't even be a need for a refund.  I do not think the trauma they have caused me is fair, let alone the costs.  They are scammers.  You would not believe the number of times they lied to me and now they are continuing to lie.  Why do I have to keep explaining this?  I assure you they are scammers.  If you read all the online reviews on them (except the fake ones), you will see that they have done this to numerous people.  This all started a year ago, and I am still dealing with the repercussions.  Bottom line, they took my $516, did nothing, and now I am without anything at all that I was promised, along with a loss of money, along with the trauma and disappointment.  So if BBB lets this review to be taken down, then there is absolutely no point of it.  I have no book out on Amazon, no book out on Kindle, no formatting done, and a year's worth of misery.  All they had to do was take my book that I wrote along with the pictures I supplied and put it out on Amazon and Kindle, and give me one copy.  None of this done--at all!  Why aren't they showing you all the excuses they gave me why they couldn't do it?  They said they didn't know how to format it!  WHAT? That is what they promised.  How do you promise me this when you don't know how to do it?  It is a joke.  It is unbelievable.    
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work they claimed to provide was not up to par. Working with them was taking longer than doing it myself, and the quality was extremely poor as they ignored my requests. So I decided cancel well before their 1 year warranty. I asked for a refund they said okay in 2 weeks. I waited and they did not send it. I contacted them back they said oh one more month. I still did not receive the money after that deadline so I decided to write this. They delayed payment for over a month and I am scared they ran way with my money. I would not do business with them if you can help it. I feel its a scam.

  

  Business Response

  Date: 10/05/2023

  Please see the attached file.

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a marketing agreement that includes SEO optimization (for 6 months), advertising, videos, many other tasks. Salesman promised significant sales including best seller's list. Agreement included a 100% return on investment clause and a 100% money back guarantee. It is nearly a year since marketing agreement was signed and sales have not even been close to my initial investment. My requests for information related to the marketing, including beginning and ending dates, SEO performance reports, etc., have been unanswered. My request for money back per the agreement were not answered. I have also requested a meeting with the advertising department, the signatory to the marketing agreement, complaint department and various supervisors and have received little response. I have a detailed email record of all correspondence (and silence from Excel Book Writing) that is too extensive for this space. I would like Excel Book Writing to honor the clause in their agreement. I need my $2,200 back.

  

  Business Response

  Date: 09/19/2023

  see attachment

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them initially for information. Since then I get daily calls. I have spoken with several people and asked them to stop calling and not interested yet they keep calling me. A guy called me from there today and was harassing me. Was super rude and yelling at me saying I need to learn respect etc I asked for them not to call me again and he called twice after that. They call from multiple number and I keep blocking them.

  

  Business Response

  Date: 09/19/2023

  see attachment

• Initial Complaint

  Date:12/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not stand behind their 100% money back guarantee. The company is a scam and a hoax. They keep telling me they will give me my money back, but then they do not do it. This has been going on since August. I do not want other people to be scammed by this bogus company who is running different businesses to scam various people out of their hard earned money. Totally a bunch of hacks. They need to be put out of business.

  

  Business Response

  Date: 09/19/2023

  see attachment

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to be getting a book made edit it and publish through this company and I went through four different people to get the job done. They just kept asking me over and over to let someone else do it theyll make it better and Ive never received the proper work on my book. Ive been asking for a refund since December of 2021. They said they would give me a refund within 30 to 40 days and I have not received a refund now every time I call for the manager theyre saying that hes out of the office and he doesnt have to come to the office if he doesnt want to and theyre making it hard for me to get my money they keep switching people and managers in everybodys playing a different role every time I call to receive my money

  

  Business Response

  Date: 09/19/2023

  see attachment

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for services rendered. They did not produce the product I paid for. My contract states I would receive a 100% refund if I was not satisfied. I asked for a refund. I received less than half of what they owe me. They promised to send me a check. ****** *****************) told me via text August 30, my refund "is being processed". On October 27 he wrote via text, "I will check the finance department regarding the refund." They owe me $5,000.I was promised a complete refund on August 4, 2022 "Hello *******,I hope this email finds you well.I had a word with my head of department and we have scheduled your complete refund.To proceed further with the refund, you will have to come on call with *************************. He will have to verify some details to move things forward.I am well aware you want everything in writing. To ensure that you have everything in writing, after your call a complete email will be shared with you noting down all the points that will be discussed on call.Apart from the written email, complete call recording will also be attached in the email as a vocal proof for you.Kindly let me know when I can get a call scheduled so that we can proceed further.I have attached a document for your review. Kindly have a look at it for further discussion.Regards,***************************"

  

  Business Response

  Date: 10/05/2023

  Please see the attached file.