Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dynamic Adjusting Firm LLC - Im writing this complaint based on the effort that was given By *******. At some point we came to an agreement with my home insurance and ******* to get my roof fixed including gutter. The problem here is they left a huge gap on my siding which in the future if its not fixed ASAP it will cause Long term damages. Which again will cause MY ROOF to start LEAKING Again. I contacted the Representative from DYNAMIC, but still it has been 3-4 months and all they keep saying is we will get it done. I called Dynamic Adjusting Firm LLC directly to their office , left a Voicemail but no one has ever tried contacting me. Im disappointed and Dissatisfied with the Urgency the put into their customers. This is Poor quality work, Dishonesty, unfair treatment.

  

  Business Response

  Date: 11/08/2024

  hello

  thanks for the opportunity to response to the homeowner concern about his roof that R&G RENOVATIONS did on this property we already notify the roofing crew and also the homeowner that they will go back and do whatever it takes to make sure our homeowner is satisfied i ll be uploading the final photo after it is completed should be in the next couple days.

  *** ******

  manager

  dynamic adjusting firm 

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21563453
  
  I am rejecting this response because: All the information provided the dynamic representative, is all Hearsay. i would like to remind BBB, that this case based on forgery of checks and I.D. THEFT/FORGERY.  included is a copy of the settlement copy on which shows the deducted money by the insurance,- the original  contract date,- screen shots from Freedom morgage repeated request for the affidavit, for no signature on checks,- the original formal complaint to the ************* of insurance,-dynamic kindly summitted a copy of work order never sign nor seen by me,-

    on the settlement claim payment letter, it clearly states the deducted $5,000.15, which Dynamic demanded , I payed them, after I the wrong roof color was installed, In numerous occasions  made them aware of the deduction, ***** ( general manager ) was very rude and clearly stated, no more work will be done, till the illegal deduction was payed to dynamic insurance. In which point the damage done, to my property, and the coming cold weather, wind ,snow and rain,

      the original contract was signed on 05/10/2023, not 07/12/2023,,the settlement was concluded on 07/11/2023,,,which Miss ***** clearly knew, or she would not had confused the dates,,

      included are screen shots of email between the insurance, freedom mortgage and myself, requesting affidavits on the fruadalent signed checks. in addition when miss ***************** from the insurance company, AFFIRMS ,the deductible been ALREADY deducted..

    in the original complaint to the ********* ********** of insurance, (which very kindly summitted by ***************,) in which I clearly stated, that i signed the $4,489.37 dollars, ( which was cashed with OUT, freedom mortgage's endorsement) NEVER DID I, sign the check for $25,482.62 dollars,,

     The WORK order,( again thank you Miss ***** ),, This is the first of my knowledge that this document existed, As the copy clearly shows my name was writing in a different color,. ***** as to opposed of blue on the rest of the contract. My name was induced forgefully, In addition to my signature, it is clear that it is NOT my signature, and who ever signed it, WAS nice enough to date both signatures with the same hand writing. WHY,  would a check not signed by me nor endorsed by Freedom mortgage be summitted for payment,,???

    This situation has caused me, excessive ANXIETY, as Disable Veteran, I find it very difficult to accept, people like this that take full advantage on innocents, and getting away with it, further more causing additional damage to property, emotional stress, leaving people to pick the pieces...  

    
  
  Sincerely,
  ,
  *************************************

  

  Business Response

  Date: 04/15/2024

  OUR ESTIMATE AND INSURANCE COMPANY ESTIMATE WERE NOT INCLUDED SINCE THE SYSTEM DIDNT ALLOW US TO UPLOAD THEM 

  

  Business Response

  Date: 05/02/2024

  Please see our attached respond. 

  Customer Answer

  Date: 05/03/2024

  see attachment