Business ProfileforWaterton Associates L.L.C.

I am a former resident of ************, a Waterton property in *******. On 11/6/2024, I was emailed by Waterton employee ****************************, regarding my final move-out date, which stated that I could "log into resident portal for usage based utility charges". As a result, I anticipated that I would be able to pay my final bill instantly online, just as I did before moving in and throughout lease.On 3/21/2024, I was emailed by Waterton employee ***************************** with a bill for $204.49, with the following paragraphs: "You no longer have access to your online account. Please drop off or mail a personal check, cashier's check or money order to the address below" and "Per your lease agreement; any outstanding balances need to be taken care of 10 days from the date you receive your final account statement. If your outstanding balance is not paid within 10 days your account will be sent to collections."Despite concerns about the security of sending a check or money instrument via mail (the risks of doing so are well-documented, which is why businesses which value their customers don't ask them to do this), I had a check mailed on 3/22, 1 day after receiving the bill.On 3/25/2025, in violation of the lease agreement, and contrary to communication sent by Waterton, this bill was sent to collections, 2 business days after initially being sent. This is clearly not enough time for a check to arrive in the mail from most locations, and is unreasonable. The experience of having a non-delinquent bill in good standing sent to collections, to be harassed by debt collectors, is distressing and Waterton's behavior is unprofessional.I am writing to request the following: 1. Waterton to confirm that I do not owe them any money, as I have made payment to the debt collector, and that this account will not be reported to any credit bureaus.2. Waterton to confirm they will modify their policies to not send future accounts to collections after only 2 business days.