Reviews

Review Details

• Review fromQiana L

  Date: 01/16/2025

  1 star
  The management are unaware and unresponsive to safety issues in and around their apartments. There has been multiple issues I brought to their attention about strange men lurking around claiming to be contractors or maintenance. ******* does not know if their cameras work, who the men are, or if the men work for BLDG. ** is no help and advised me to email management@bldg .com to express my concerns because he can do nothing. I asked for the property managers phone number and I was told to email management@bldg .com. NO one is helpful or attentive to the constant issues in this building. The ceiling of my unit was leaking a month ago and my work order still has not been address. They close work orders even if they were not addressed. My radiator was violently shaking, spraying scorching hot water in the bathroom for over 2 months before it was fixed. Mind you the first contractor to evaluate the radiators told me he could do nothing and left. The second contractor arrived to add a small piece of metal to rig the radiator. Today 1/16/2025 my other 2 radiators are leaking, screeching and missing pieces. The excuse I keep getting from management is we just bought the unit so there will be issues. This is a health hazard. I do not recommend!

  BLDG Property Management, LLC

  Date: 01/19/2025

  We sent ***** the following email directly to her email: Hi *****,Thank you for reaching out and sharing your concerns via email and the BBB review. We take residents feedback seriously, and I want to sincerely apologize for the frustration youve experienced. I have thoroughly reviewed your service request history and the issues you raised. While BBB reviews dont directly expedite resolution processes, I understand your reason for posting and your desire for clarity.Heres a breakdown of the points you mentioned:Management Team:Youve indicated communication with ******* regarding these issues. As your property manager, ******* is the primary point of contact for residents. While emailing ********************************* does reach the entire management team, it doesnt alter the process or resolution timeline already in place. That said, we always aim to streamline communication and ensure requests are addressed promptly.Radiator *************** Items:I apologize for the delay in resolving the issues in your unit. ****** from the maintenance team was initially assigned to your request, but due to quality concerns, which you unfortunately experienced weve made personnel changes. Along those lines to ensure better accountability we implemented an email closing policy. The system notifies residents when maintenance says work has been completed and provides an opportunity for feedback if the issue is not adequately resolved. I did not see your reply to any of those emails.Concerns About Unfamiliar Individuals:I understand your concerns about unfamiliar individuals around the property. As you know, we currently have ongoing renovations, which means contractors and maintenance personnel will be present. Our workers typically wear DVK or BLDG Property Management shirts, but winter attire like jackets may obscure these identifiers. Additionally there are vacant units being shown as workers finish renovations which could also explain irregular viewing activity. If you see individuals youre concerned about, I urge you to take photos and share them with us. This will help us determine if they are affiliated with the buildings ongoing projects or identify any unauthorized presence. As of now, you are the only resident reporting these concerns, which makes it challenging to validate without additional details.Steps Moving Forward:We want to rebuild trust and ensure that these matters are resolved to your satisfaction. To acknowledge your inconvenience, I am happy to offer a one-time credit of $500 toward next months rent, provided this months rent is paid in full. I see it is still unpaid. Additionally, while we are closed tomorrow for MLK Day, Id be happy to schedule a time to meet with you at your unit on Tuesday or Wednesday during business hours to address your concerns directly.Thank you for your patience, and I hope we can reestablish trust and effective communication as we move forward.