Complaints

This profile includes complaints for Becovic Management Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Becovic Management Group, Inc.

  4520 N Clarendon Ave Chicago, IL 60640-7271

  
• 

  Becovic Management Group, Inc.

  1531 W Howard St Chicago, IL 60626-1898

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Becovic $25,000 in rent and bogus fines all while they failed to hold up their end of our lease. Becovic workers threatened and coerced me to stay in the building and not move out, going as far as trying to blame an elevator failure on me, and sending a mass notice to all of my neighbors about my illegal move out, even though I gave due notice and followed my lease. Becovic failed to respond to the majority of our service requests while we lived there, leaving us with no working air conditioning for the entirety of our stay. There were roaches, spiders, and general hazards all over the building. People frequently broke in and $15,000 was stolen from my car, while the doorman was supposed to be monitoring cameras. They claimed that my cars and my own safety was not their issue. We have received written threats from Becovic workers, saying that they will destroy our mail if the sender fails to include our exact apartment number. They charged us $2,000 for a parking spot we never even used, ignoring us when we tried to cancel it repeatedly. They tried to use illegal scare tactics to stop us from leaving. They are criminals and I am demanding full compensation for any money I ever sent to Becovic management. We were constantly victim to harassment, threats, hazardous apartment maintenance issues, water outages - Becovic never held up their end of the lease and tried to bully us into paying their $6,000+ in dont you dare move out fines. Their behavior is predatory and seriously concerning. It was dangerously hot and we had no working AC - we had to leave for us and our cats to survive, and they tried to stop us, hitting us with thousands of dollars in fines, turning off our power the day we moved out, publicly announcing that they are taking action against us for an elevator fault we didnt cause, telling us we couldnt use the loading dock to move out, these people are criminals and I never should have rented with them. 

  

  Business Response

  Date: 07/15/2025

  Dear Better Business Bureau,
  I am writing in response to the complaint filed by ****** ******* regarding their tenancy at the ************ and the issues raised. We take all feedback seriously, and we would like to address the concerns raised in the complaint in full detail.
  

  Lease Compliance:
  Becovic Management has consistently complied with all terms outlined in the lease agreement throughout this tenant's stay. All procedures, including service requests, unit entry, and charges, were in full accordance with the lease terms. A final statement, which will include an itemized breakdown of any damages and cleaning fees, will be sent to the tenant in the coming days. These charges are based on the condition of the unit at move-out, as per the lease agreement.
  

  Service Requests and Air Conditioning:
  Regarding the service requests mentioned in the complaint, our records show that the tenant did not provide permission for entry. After multiple attempts to contact the tenant, we were required by law to give a 48-hour notice for entry, at which point we found that the air conditioning units were working properly, contrary to the complaint. Our inspection confirmed that the units were in full working order when we entered the apartment.
  

  Parking Charges:
  The tenant raised concerns regarding parking charges. According to the parking agreement (attached), a turnover form must be signed in person at the office to terminate parking services. This procedure was not followed, and as a result, parking charges continued. Becovic Management has documentation confirming that this process was never completed.
  

  Elevator Incident and After-Hours Move:
  In response to the claim regarding the elevator incident, we were alerted to an issue with the service elevator being out of order. After reviewing security footage, we discovered that the residents from Unit 28H moved out after hours, which is in direct violation of the lease, (see attached) which specifies that moving hours are from 8 AM to 6 PM. This was a clear violation of the lease terms. Becovic Management sent a mass text message to all residents notifying them of the elevator malfunction.  We did not say it was unit 28H as per screen shot provided from ****. One resident did    respond and confirmed that it was Unit 28H moving after hours (see attached). We then cross-checked with the Butterfly intercom system, which confirmed that the move-out took place from Unit 28H. As per the lease, a violation fee was added after the confirmation. Additionally, when the elevator company inspected the issue, they confirmed that the elevator had been stuck on the 28th floor and that the elevator door had been deliberately taken off track. We have followed all procedures regarding this incident.
  

  Vehicle Break-In:
  The tenant raised concerns about a vehicle break-in that occurred in the exterior ungated parking garage. While we take security very seriously, Becovic Management cannot control criminal activity or theft in the surrounding area. The break-in was reported to the *************************, and the footage from the buildings security cameras showed that the car was unlocked, which allowed the thieves to gain access. This was an unfortunate incident, but one that is outside of our control. Additionally, while we provide on-site staff, we do not offer 24-hour doorman or security services. The on-site staffs hours vary and include general maintenance and property oversight, not continuous security.
  

  Alleged Threats Regarding Mail:
  We have no record or documentation of any threats made by our staff regarding the handling of mail. Becovic Management takes such allegations very seriously, and if there is evidence to support these claims, we would be more than happy to investigate. However, after reviewing our records, there is no indication that any staff member has threatened to destroy mail or make any such statements. In regards to the mail, Becovic Management does not have access to any tenants personal mailbox. Only the ******************* (****) carriers are authorized to deliver and handle mail. If anything was written or left in the mailboxes, it was most likely done by the ****. It is a federal crime to open someone else's mailbox, and any such actions would be illegal and outside of Becovic Management's control. If there are any further concerns about mail handling, we encourage residents to contact their local postal service or the **** directly.
  

  On-Site Staff and Security:
  It is important to note that while we do have on-site staff, we do not provide 24-hour doorman or security services. (see lease) Our on-site staffs hours vary, and their primary responsibilities include overseeing general maintenance, managing property operations, and assisting with tenant needs during their shifts. There is no provision in the lease agreement that guarantees 24-hour security services. We have always made this clear to our residents, and they are encouraged to take necessary precautions to secure their personal property
  

  In conclusion, Becovic Management has acted in full compliance with the lease agreement. The final statement will reflect any appropriate charges for damages, cleaning fees, and parking facilities, as per the lease terms.
  

  If any further clarification or discussion is needed, we are more than willing to cooperate with any additional investigation by the Better Business Bureau.

  
  

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently charged a $200 fine for using the service elevator after hours to move items in. As per the lease. However, staff IN the building were open to exceptioning due to the heat wave over ******* that started last weekend, which was the time of my alleged offense. Besides the exception due to the heat wave that was noted as life-threatening by the news. The elevators are constantly out and have not been up to compliance since at least 04/04/2025. Rather than have a proper elevator contract and the elevators serviced, they use the company maintenance tech and lead engineer. This is no discredit to the staff ON SITE. However, as they are not elevator techs, the problem always swiftly returns. Also, the service elevator is the pet elevator in a building with almost 400 tenants, half of whom are dog owners. With the heat wave and this in mind, I was told moving in the small items the night before would be fine but to not disturb residents. I waited until after the late-night dog walking and began taking things in. I then received a text telling me to stop and immediately vacate. So we did. We then slept RIGHT outside the building in the car. The property says someone loitered. I havent seen the video and believe that to be dishonest, as again, WE WERE RIGHT OUTSIDE, and none of my neighbors heard of this occurrence. Regardless of that fact, the circumstances for my violation are extensivethere was a 100-degree still active heat wave, and my effort to be considerate of my neighbors who actually LIVE in this property was met with punishment. The elevators are still not properly functioning as early as this morning, with the service elevator being completely down and, per usual, elevator two not running. Its 8 am, 80 degrees, and 400 people are trying to walk their dogs and make it to work on time with one working elevator due to property negligence. 
  

  

  Business Response

  Date: 06/25/2025

  Dear Better Business Bureau,

  Thank you for the opportunity to respond to the recent complaint regarding a $250 fine issued for unauthorized use of the service elevator after hours, as well as additional concerns raised about building conditions and policies.

  Unauthorized Use of Service Elevator
  Per the residents lease agreement (attached), elevator reservations must be scheduled in advance and used only during designated daily moving hours. Use of the service elevator outside of these hours without prior written approval results in a fine, as clearly stated in the lease.
  No on-site staff granted permission for after-hours use. In fact, no staff were present in the building at the time of the violation. The resident used the elevator during unauthorized hours and was contacted immediately to cease activity. While we understand the challenges posed by the recent heat wave, exceptions to building policy must be formally approved through managementnot verbally or informally.
  

  Elevator Maintenance and Service
  We would like to clarify that the building has had an active contract with ********************* since 2021 for elevator service and maintenance. While our in-house building engineer and maintenance staff respond initially to issues, all compliance inspections and technical elevator repairs are completed by this licensed elevator contractor. The service contract is attached for reference.
  

  Pet Policy and Service Elevator Requirement
  The lease and signed pet agreement both state that residents with pets must use the service elevator when it is accessible. This policy is in place to accommodate individuals in the building who suffer from allergies, pet dander sensitivities, or phobias related to animals. These accommodations are required under Fair Housing regulations, and unrestricted pet elevator access would be considered noncompliant under federal guidelines.
  

  Security and Loitering Incident
  Video footage shows the resident exiting the building shortly after 1:00 a.m. A trespasser entered the premises immediately after the resident drove away, raising serious security concerns. While the resident claims they were sleeping in their car outside the building, the video footage shows the vehicle leaving the area. We are happy to provide the footage for review.
  

  Additionally, the resident has had access to their unit since March 28, 2025, per their lease, and it is unclear why they would choose to sleep in a vehicle instead of their apartment.
  Elevator Reservation and Heat Consideration
  The resident made a proper elevator reservation for the following day, between 8:00 a.m. and 11:00 a.m., at which time the outdoor temperature was recorded at 74F (based on verified weather data). To assist, our on-site staff even allowed the resident to begin their move early, just after 7:00 a.m.
  

  Noise and Resident Complaints
  Despite efforts to be discreet, the residents after-hours activity did result in complaints. Our emergency call center received reports from other residents during this time, which is why action was taken.
  

  Conclusion
  Given the clear violation of the lease terms, the absence of approved exception, the resulting disturbance, and the documented timeline, the $250 fine remains valid and will not be waived. We are, however, willing to discuss a payment plan or alternative resolution directly with the resident, should they wish to reach out.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23516093
  
  I am rejecting this response because: the night staff guy did tell me it was okay. Im not a liar . Just as you stated I asked the 7am person and he let me in I already confirmed night staff literally said he wouldnt be in that night . He said to move in small things wouldnt be an issue be wouldnt be here.  Also I was told we didnt shut the door when we left after received the text telling us to vacate because towing was coming . The video clearly shows the door was shut . The weather the day of was actually 78 by 8 am and with humidity felt like 80. You partner that with going in an out the back of a moving truck and into an unconditioned elevators , sounds like heat exhaustion waiting to happen . Yes my lease has been in place since March but as I was also courteously told by the staff , I could park on the street next to the **** but as it is a tow zone we werent sure and needed to protect my belongings. The sharing of the elevator contract doesnt negate the elevators constantly being out of use . Hence the work arounds residents are making for one another whilst living in the community . Dogs bark every single day but I dont see the point in reporting every instance because people live here . Noise is going to happen it just shouldnt be excessive and at midnight no decent person is loud including myself . Outside of a house party its called living in your home. Also are attached photos of the back entry door that is constantly unlatched. The person could easily enter this entrance . It was chance he went in a door after us and again opposite of what was told to me, the door was closed by us. In a hurry . After the threatening text . Just as you confirmed I asked the staff about coming in at 7 am why would I lie about asking at night.  My time on this property has shown I am quite accountable and always speak up if I make a mistake to correct it and I dont mind helping my neighbors follow rules as with the trash cute where it was proposed ALL residents will need to walk there trash down bc of a few who were stuffing boxes down. The team couldve read the addresses on stuffed boxes and investigated instead punishment was offered . 
  
  Sincerely,
  
  J *****

  

  Business Response

  Date: 06/26/2025

  Re: Complaint ID #******** Response to *** *****
  

  To Whom It May Concern,
  

  We appreciate the opportunity to respond further to *** ******* ongoing complaint.

  At this time, we have fully addressed all original allegations brought forth in the initial complaint, and we have provided documentation and proof to support our position. *** ***** is now raising new and unrelated concerns that were not part of the original submission, including issues related to the trash chute. These are being introduced retroactively and appear to be an attempt to shift blame or expand the scope of the initial matter.
  

  To clarify, the back loading dock door was found unsecured following a late-hour move initiated by *** ****** Had this move not occurred after hours, the door would have been locked and secured as it is each evening. Unfortunately, this breach allowed an unknown intruder to gain access to the building and vandalize a residents unit. The affected residents safety was jeopardized, and we are requesting they speak directly with *** ***** regarding the serious consequences of her actions.
  

  We have investigated *** ****** claim that night staff gave permission for the move. All on-site staff have confirmed that no such approval was granted. Additionally, the service elevator can only be used for moving purposes when placed in a special locked modesomething that requires on-site staff. Our records confirm the elevator was in locked mode the following morning when staff arrived, further confirming the move was unauthorized.
  

  While we appreciate *** ****** explanations and concerns, the facts remain:
  The unauthorized move occurred after hours.
  The back entry door was left unsecured, regardless of intent.
  No permission was granted by management or staff. 

  Her actions created a serious safety issue for other residents.

  We have continued to respond professionally and with documentation at every step, and we respectfully request that this matter be considered closed. Any additional concerns unrelated to the original complaint can be directed to our management office through the appropriate channels.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23516093
  
  I am rejecting this response because: as previously shared the  circumstances were extenuating . Staff did say it was fine, I am not a liar .******* **** stated the assailant was the x boyfriend of a tenant that was stalking her now were referencing him unknown. I tried the loading door this morning at 7 and it was unlocked again . The elevators are still regularly down this plus the heat wave is where this all started . I understand becovic management staff does not care . 

  Sincerely,
  
  J *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into one of their apartments in ***************** in September. Immediately upon moving in, there were electrical issues, and the microwave didn't work. It took them weeks to even come out to check on it, and in the meantime, they just had maintenance coming by unannounced and banging on my door as early as 7am. I had to throw away groceries from a power outage at this occurrence. Then the microwave went out, and it took months for them to replace it. Then my fridge stopped working, and I had to throw my food away again. It took them over 2 weeks to get me a replacement. Meanwhile, in November, my radiators turned on and were spewing water 20 inches into the air. This issue is still not fixed. After months of phone calls and arguments with very rude employees, they finally scheduled someone to come out. Who then just left my radiators unsecured to the wall and tilted and only resting on small wooden dowels that I can kick out with my feet? There's brown staining all over the floor, and for many months I supplied my own heat so as not to destroy the property. They have now ignored every phone call and email I have. One of their managers promised me a rent discount for my troubles but said something like, "Oh, I have to call you from my truck because the company listens in the office, and I have to do this a certain way for you." He then has not responded to anything. The apartment listing I saw to move in also lied about the square footage of the building, and I later found that out by calling their leasing department because their maintenance kept hanging up the phone on me. Not to mention I see cockroaches in my building and apartment. They also have done demolition in the apartments next to mine for weeks on end with no notification to me. 

  

  Business Response

  Date: 05/02/2025

  We sincerely apologize for the frustrations experienced by the resident during their tenancy.
  Upon move-in in September, maintenance requests were submitted regarding electrical issues and the microwave. Our maintenance team visited the apartment multiple times to diagnose and address the concerns. We acknowledge that there were delays in sourcing a replacement microwave and refrigerator, and we apologize for the inconvenience those delays caused.
  Some of these delays were also due to a lack of permission to enter the unit and scheduling conflicts with the resident. Our policy is to provide prior notice before all non-emergency maintenance visits. If a maintenance team member arrived without prior communication, particularly early in the morning, that did not align with our standards, and we are addressing this issue internally.
  The concern regarding the radiators was assessed by both our staff and external **** vendors. Multiple visits were made to address the radiator leak, and the resident informed us that the **** vendor was scheduled to return for additional troubleshooting. The work was completed on Thursday, May 1, and we are currently awaiting permission to send in cleaners to finalize the process.
  Pest control services are routinely scheduled for the building. After the residents report, we escalated treatment to their unit. We offered a full inspection and treatment, but the resident declined due to the preparation requirements. Following the initial report of a single *****, we received no further pest complaints.
  Regarding the square footage concern: our listings are based on estimates from third-party vendors and city records. We apologize for any confusion this may have caused.
  We also acknowledge that communication about nearby construction work could have been improved. We are reviewing our notification process to ensure better communication in the future. We did send mass notifications regarding electrical work on March 28 and construction on April 9.
  As a gesture of goodwill, Becovic applied a $500 credit to the residents account. In accordance with the City of Chicago ordinance, lease renewal notices were sent 90 days in advance. As specified in the lease, residents are required to provide a 60-day notice of their intent to renew or vacate. Ownership also reduced the standard renewal rate for Mr. ***** as an additional accommodation.
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23233972
  
  I am rejecting this response because:

  These were not scheduling issues on my end.  I waited and took days off work for people to show up and no one did.  I lost upwards of $200 each time I took off work for NO ONE to show up.v

  Although I appreciate you taking some accountability, you are mulling over key issues I've had with you.

  Also, you did not fix the radiator issue until May 1st.  I called so many times.  Stop trying to paint yourself like you did any good.  Just accept the fault, I really do have even more documentation if this ever goes to court.
  

  
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/05/2025

  Thank you for your email. We understand the frustration you've experienced with the radiator repair, and we recognize the impact this had on your comfort.
  As mentioned, we have already applied a $500 credit to your account to address the inconvenience caused as well as lowered the lease renewal rate offer. At this time, no further credits or adjustments will be offered.
  We also understand that you have kept documentation regarding this matter. Should the situation require further review, we are prepared to provide our own records and communications related to the repair efforts.
  As previously noted, if you do not wish to proceed with the lease renewal, we ask that you submit a formal notice of your intent to move out no less than 60 days prior to the lease expiration date, in accordance with the terms of your agreement.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23233972
  
  I am rejecting this response because: the $500 credit is not posted to my account or reflecting in my account yet.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/06/2025

  See attached proof of credit applied to account. Per the evidence, it was applied on May 2nd at 11:31am, that was 4 days ago...

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23233972
  
  I am rejecting this response because:
  Yes this is it.  The balance they put in whatever attachment that is has not reflected on my account or anywhere in my app.  Credits with them show on your app and you can apply it to your rent.  I have no such thing 
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/19/2025

  As you can see in the attached screenshot, we are looking at his Online Portal and you clearly see the $500 credit applied to his account. That is why it says his Next Bill due is in the amount of $810.   Rent plus insurance minus $500 equals $810.  He's more than happy to go to the offices so we can show the same thing. 

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a residential lease at the end of January 2025 effective March 1 2025. Prior to receiving the keys to the apartment I decided to not move in to the apartment for family and personal reasons. I paid them over $3000 in good faith per the reletting agreement. They have since rented the apartment and are still sending me invoices and threatening me with collections and wage garnishments, etc.

  

  Business Response

  Date: 04/11/2025

  I am writing to clarify the circumstances regarding Mr. ****** ******** lease with Becovic. Mr. ******* entered into a lease agreement with a start date of February 28, 2025, which is set to run until February 28, 2026. However, Mr. ******* has decided to vacate the unit prior to the end of the lease term, thereby opting to break the lease agreement (please see the attached lease document for reference).

  
  As per the lease, Mr. ******* had three options for breaking the lease. He chose the "relet" option. To provide further clarity, a "relet" refers to a situation in which a tenant who breaks their lease early remains financially responsible for the property until a new tenant is found and starts a new lease. This means that Mr. ******* is still required to pay rent until the unit is re-rented. Once a new tenant is secured, his responsibility for rent payments ceases. Additionally, the lease outlines that tenants are responsible for the brokerage fee associated with the relet process, which amounts to one months rent.

  
  In accordance with the lease terms (see attached relet section), Becovic successfully rented the unit to a new tenant, effective May 1, 2025 (please see the new lease). As a result, Mr. ******* is responsible for paying rent through April 2025, up until the new tenant takes possession of the unit on May 1st. Furthermore, Mr. ******* is obligated to pay the brokerage fee, which is equivalent to one months rent.

  
  As of today, Mr. ******* has paid rent for March 2025. However, he still owes April 2025 rent in the amount of $2,540, in addition to the brokerage fee of $2,540, bringing his total outstanding balance to $5,080 (please see the attached ledger for a detailed breakdown).

  
  Becovic has fully complied with the terms of the lease agreement that Mr. ******* signed and accepted. We have acted in accordance with the lease and have made every effort to adhere to the agreed-upon terms.
  

• Initial Complaint

  Date:01/28/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So when we moved in they seemed like nice people which is 1000% not the case .I've had mice in my apartment since September I've filled work orders for months only thing happened exterminators was sent out on the second time we notice where they would be coming from ( the mice) so in October we filled a work order for the holes /gaps in the walls and holes behind the sink to be filled i called no one answered i left voice malls no one responded it just said that they received my work order but never came to fix the problem every day I called i never got maintenance just there voice mail for months I just got them on the phone last week after months of waiting and I was told someone would come out just another exterminator but no one to fix the actual problem .then I called today to speak to a manager and a worker named *** refused to let me speak to a manager once he new what the problem was said I'm not letting g you speak to anyone they'll call you back .then I told him I pay you almost 3000 a month for this place and there are mice running through this place and I can't speak to a manager? After pretty much begging to speak to a manager I was sent to maintenance which is pretty much the same people who aren't helping me to begin with i keep being told to wait someone will come no one ever comes and more and more mice keep running in and out of my place .the leasing office is so rude to people after they get your name on the lease these people are terrible to anyone who lives under contract with them. Again the persons name was *** the most rude person I've dealt with from Becovic . They set the appointments and no one shows up and the problem is just getting worse every day .  

  

  Business Response

  Date: 02/11/2025

  Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced. We understand your concerns regarding the ongoing mice issue and are committed to resolving it promptly.
  We want to assure you that we take these matters seriously, and we have already taken steps to address the problem. As per the attached invoice, we had the pest control company visit on February 7th and have scheduled a follow-up appointment on Thursday, February 13th, to continue our efforts. Our goal is to ensure your living environment is safe and comfortable.
  We also want to address your concerns about communication and maintenance response times. We are actively working to improve our response process and ensure that our residents receive the level of service they expect. We are sorry for any miscommunication or delays that occurred and are working with our team to ensure this doesnt happen in the future.
  We truly value your residency and are committed to resolving this matter as quickly as possible. If you have any further questions or concerns, please feel free to reach out directly, and we'll do everything we can to assist you.
  Thank you for your patience as we work to resolve this issue.

• Initial Complaint

  Date:12/02/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Becovic Property management concerning unresolved pest issues, unprofessional behavior from staff, and the detrimental impact these issues have had on my familys health and well-being.Since September of 2024, in my rental unit at 2451 *. ****** apt 112, my daughter and I have been dealing with a persistent and severe infestation of roaches and other bugs. Despite multiple complaints and requests for intervention, the property management has failed to take effective action. The building appears to be infested, and their refusal to adequately address this problem has made the living conditions uninhabitable. This is in conjunction with box elder bugs and lady Asian beetles. These ongoing issues have taken a serious toll on both my physical and mental health, as well as that of my daughter. Living in these conditions has caused constant stress, anxiety, and frustration. The lack of response and care from the management has exacerbated this situation.Additionally, the staffs behavior has been consistently unprofessional and, at times, volatile. Instead of addressing concerns with courtesy and urgency, they have been dismissive and hostile, making it extremely difficult to advocate for necessary repairs and pest control.Given the severity of these problems and the refusal of the management to resolve them, I am requesting:1. Immediate action to eradicate the pest infestation in the building.2. An opportunity to terminate my lease without penalty due to the health and safety risks posed by these conditions.I hope the Better Business Bureau can assist in holding Becovic accountable and ensuring that they take these concerns seriously. I am happy to provide any additional documentation or information needed to support this complaint.Thank you for your time and support.

  

  Business Response

  Date: 01/09/2025

  Attached is the response with documentation for the complaint.
   
  Thank you,

  Sherri  

• Initial Complaint

  Date:11/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was accidentally delivered to their facility on ******** via *** on nov 7th. I have tried contacting staff to retrieve my package without any resolve or assistance. I have photo proof it was delivered to my old address at Becovic.

  

  Business Response

  Date: 01/09/2025

  Attached is the response with documentation for the complaint.
   
  Thank you,

  Sherri  

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22544896
  
  I am rejecting this response because: the business has made no attempt to deliver my package. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a settlement with the apartment complex to move out 9/1/24 which I did and have proof I turn** in my keys too on Sept 1st, I then had zero access to the building or its facilities nor responsible for the rent. There turn** out to be an issue with cancellation of my com ** since I was bill** for their property even past Sept 1 when I was no longer a tenant, I call** com ** and all they said was Becovic had call them to verify. Ive ask** Becovic politely to rectify the situation and do the right thing , so we can move on with our lives, but they refuse to do so. This proves my prior claims that they should not be in business as they are not a company of morals and often take advantage of people. This is a simple fix.

  

  Business Response

  Date: 10/04/2024

  Hi again, Anthony - When did you call ComEd to cancel your service? I see that ComEd service for your former unit has been in our name since September 9. The move out instructions that you received on August 26 state, among other items, to: *Turn Off Utilities:* Make sure to contact all utilities and have them shut off on or before your lease end date. Some providers require the utilities to switch to Becovic, so please call and inform them of your move-out date as soon as your date is set.” I see you had a move out date of September 3, so if you called them to schedule your service cancellation before your move out as instructed, and they didn’t switch that over until after the date you provided them, it seems that ComEd is who you need to be speaking with.

  Customer Answer

  Date: 10/07/2024

   
  
  Complaint: 22378956
  
  
  
  I am rejecting this response because: I turned in my keys Sept 1 with keys on table and email sent to Nate with proof attached, I also sent reminders on 9/3 since no response. When I initially called ComEd they were complications canceling / getting service back into your name, my advice from ComEd was have Becovic call them so they can verify and adjust bill / refund. 
  
  
  my deal with Becovic was 9/1 move out which is when I left keys in apartment / emailed staff.

  
  
  Sincerely,
  
  
  
  Anthony Imparato

  

  Business Response

  Date: 10/07/2024

  But your move out instructions do not say to email Nate. You were provided the email to which your key pics should be sent, and it's not Nate's.

  But, we're not discussing your move-out date - I asked to provide the date that you called ComEd. It looks like since your bill ended 9.9 and ours started on 9.9, that you didn't call them to turn off your service until well after your move out date, regardless of if that was the 1st or the 3rd.

  Again, if you called them in advance of your move out as instructed, and they didn't put service back in our name until 9.9, then this is a conversation that you should be having with ComEd.  

  Customer Answer

  Date: 10/07/2024

   
  
  Complaint: 22378956
  
  
  
  I am rejecting this response because: I emailed multiple people of my move out and picture of keys as I was not allowed to email jessica, I even responded to the direct email that sent me the move out instructions. I contacted com ed initially but again as I state they shifted blame with it being issue with you guys, regardless I moved out 9/1 ComEd states have Becovic call them to verify bill should be in their name as of 9/1 and they will rectify the issue. I was not a tenant as of 9/1, please do the right thing and call them as they are asking me to have you do so we can finally put everything to rest , again this is a small request and easy fix. 
  
  
  
  Sincerely,
  
  
  
  Anthony Imparato

  

  Business Response

  Date: 10/07/2024

  You were not able to contact Jessica because of your harassment and the ensuing restraining order that she was granted, however, that email did not state for you to email either Jessica, or Nate, or Yasmine. You were emailed in the  "Becovic - Move Out Instructions" email on 8.26 to "Return Keys/Garage Openers/Fobs: Per your lease, keys are to be returned by 12pm on the final day of your lease. Leave keys/remotes/tags inside unit, take a pic and email the pics confirming you vacated to [redacted]@becovic.com" 

  It seems as though you didn't follow those instructions and emailed two people who were not the people you were instructed to email to confirm the date and time of your move out. 

  But, for the third time, your move out date is not what's at issue here. You were emailed in the  "Becovic - Move Out Instructions" email on 8.26 to "Turn Off Utilities: Make sure to contact all utilities and have them shut off on or before your lease end date.  Some providers require the utilities to switch to Becovic, so please call and inform them of your move-out date as soon as your date is set."

  It sounds (since you still haven't provided a date) that one of the following occurred:

  1. you DID NOT follow those instructions and contacted ComEd on the 8th but you'd now like us to call and take time away from our current residents in order to fix your mistake?

  OR 2. you DID call ComEd and informed them of your move-out date as soon as your date was set, but they didn't switch your utilities back to us until the 9th? In which case we've established a number of times that you'll need to speak with ComEd.

  Tell me which situation here you're working in, Anthony. I understand your frustration at creating this situation for yourself, but it sounds as though neither of these options are in our scope to fix for you.  

   
  

  Customer Answer

  Date: 10/07/2024

   
  
  Complaint: 22378956
  
  
  
  I am rejecting this response because: I’m just asking you to be responsible for the com ed bill s/p my move out,  otherwise I am paying your bill when I was no longer even a tenant, I am sorry if I may have misread a word in a very long email as I was focusing on keeping my part of the deal to move out by 9/1. I also didn’t harass anyone but this is why we are in the situation in the first place because you guys have no moral compass and want me to pay your bill even though I didn’t even live there , are you guys that cheap? Just do the right thing then we are done forever? For goodness sake. 
  
  
  
  Sincerely,
  
  
  
  Anthony Imparato

  

  Business Response

  Date: 10/18/2024

  Hi Anthony - I'm sorry that you were unable to understand the move out email, but we simply cannot take responsibility for your bill. To be clear, this is your bill since you didn't notify ComEd of your move out until a week after your move out.

  Of course, if you did notify ComEd of your move out prior to or on the date of the move as instructed, and they are disagreeing with that contact date, we're more than happy to provide you with information of your move out date to present to them. I'm sure that, in combination with the screenshot or confirmation number of your stop service, will allow them to adjust that date for you if it was their mistake. 

  Customer Answer

  Date: 10/18/2024

   
  
  Complaint: 22378956
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Anthony Imparato

   

  This is your bill I was basically paying you for free as I was no longer a tenant, turned in my keys and had an agreement to move out which I honored. I just was paying Becovic’s bill for free and you guys are ok with that, forever a scam business. 

• Initial Complaint

  Date:05/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented with the management company Becovic Management. Upon my stay, the apartment was infested with roaches, there was a foul odor coming from the adjacent apartments, and there was a mouse in my apartment. I filed many complaints and was abruptly issued a notice of non renewal of my lease. When asked why my lease was not renewed, I was told, We dont have to tell you. I reached out to management many times to resolve issues and was met with rudeness and often times no answer or a call back. Now the management office os attempting to shake me down for rent money 3 years after I was forced to move out. This company is unprofessional and extremely disrespectful with how they treated me as a tenant. I was forced to move out and had to gather money together to pay for movers, rent for a new apartment and security deposit on short notice. Now they are trying to collect rent from me as well as multiple other fees.

  

  Business Response

  Date: 05/31/2024

  It was made clear to resident at time of move out that staying past her lease end date would result in holdover fees, and her lease also states that she is to pay rent until the end of that lease. Resident confirmed her move out 2 days after lease end due to an issue with movers. As a goodwill credit, that charge is being removed. Resident also received her same move out statement in 2022 with notice that not paying move out notice would create a 10% late fee and possibly result in her account moving to collections.

  With the two year **** approaching of resident's move out, that time is now. As we are well within the statute of limitations on unpaid debt, our Accounting staff has reached out before putting resident's account into collections in one more effort for us to collect this unpaid debt before sending to collections. Resident has been given the final option of entering into a payment plan and, I believe, has been given until June 3 to enter into that plan to clear her debt. 

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21781412
  
  I am rejecting this response because:

  Becovic Management should send *************************** new paperwork that reflects the adjusted amount as stated (removal of $200 holdover fee). In the paperwork, Becovic Management should also adjust the timeline of communication to reflect the date that the new paperwork, with the fee adjustment, is sent to ***************************. If *************************** is able to pay the debt in full or agrees to a payment plan, the 10% charge should be waived. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/03/2024

  The Accounting staff that resident has speaking with will be able to provide that updated move out statement (we are closed on weekends, so nothing was done for this since the response.) Resident received her ******************************************************* payment plan entered into within 10 days, a 10% late fee would be added. $1809.75 was original owned amount for unpaid parking and unpaid rent, so resident can also calculate the payment plan she'd like to enter to move the process along with Accounting, but again, Accounting is the department who will be able to assist further. 

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21781412
  
  I am rejecting this response because: The respondent stated that the accounting department will be handling this matter. If that is the case, then, someone in the accounting department needs to respond to the previous request so that we can move forward. Once I receive an updated letter from accounting with the adjusted amount owed - $1,809.75 - I will close the case with BBB and feel more confident moving forward with settling this matter with Becovic Management. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/03/2024

  As stated previously, the Accounting staff that resident has speaking with will be able to provide that updated move out statement (we are closed on weekends, so nothing was done for this since the initial response.) Resident received her ******************************************************* payment plan entered into within 10 days, a 10% late fee would be added - to correct, the amount owed will include that 10% non-payment fee unless Accounting allows differently. Accounting does not respond to complaints and reviews in order to allow that staff to remain focused on resident payment assistance and, when needed, collection. Again, Accounting is the department who will be able to assist further so contacting them directly at the numbers, emails and texts through which resident has already been communicating could expediate the process should resident not wish to wait for the new statement to be processed. 

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at ************************************************1E when Becovic Management bought the building and many others on the street. They raised the rent $200/mo at the start of the pandemic (4/1/2020), which was in their right to do as new owners, but they then proceeded to create an unsafe and uninhabitable environment while they demo'd the building around the remaining tenants and violated the ****** I emailed and called with my concerns and received no response until I started taking photos and videos of what I could. They even blew me off on the phone saying I was lucky they didn't raise the rent further. Few thing were remedied for maybe a few days, but then it just worsened. Common area doors to stairwells, entryways and the alley were left propped open, taped open, and in one case broken so that it couldn't be shut. Electricity to these areas was also cut so that I'd come home at night to an open, pitch black building. Demolition by unmasked crews (smoking in the wooden stairwell- previously an evictable offense) caused an overwhelming amount of noise, shook the walls constantly, and caused dust and debris to fill my light fixtures and come in through door frames, windows and even the electrical outlets. ******** was iffy and my neighbor who chose to stay ended up breaking her lease 2 weeks later because sewage kept shooting up through her drains and they cut the water so often. I was paying in full for a barely livable space that I didn't feel safe in- nor did I feel safe having my dog there. I had lawyers review my case and send them a letter giving them ample notice I'd be vacating. I paid for every day there til I returned my keys. Not a word from them after that until 3.5 years later and I get an email telling me I have to pay up or they'd send me to collections. I've heard several others dealing with the same and wanted to properly file a complaint here.

  

  Business Response

  Date: 05/30/2024

  As resident knows from when she dropped off unit keys and signed turn over form on December 11, 2020 and her signed lease, she was still liable for her December rent and remaining 3 months of her lease. I see that you were resent your move out statement (for only rent owed, no damages or move out fees) and recently offered a payment plan for the amount you owed. I also see the resident disputed with accounting team over the work orders and balance and that department did a full audit showing that your work orders were addressed so you were still responsible. On 4.30.24 you requested and were granted additional time to "consult with legal advisors to propose a reasonable settlement"and that was granted, as well as a delay to send the amount to collections until 6.1.24. As you're in the process of working through this issue with our accounting team and your legal advisors, you will need to complete that conversation with that staff and through that process. Unfortunately, until your balance is cleared or a settlement is reached, you will need to continue that conversation with that team, and we cannot agree to no contact until an agreement is reached.