ComplaintsforAMLI Residential

• Initial Complaint

  08/16/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I asked to extend my lease at a month-to-month rate to give myself enough time to find a new apartment. From 08/21/2023 -> 09/03/2023 (extended). I ended up finding a new apartment relatively quickly. I requested (with ample time) to respect my original lease terms move-out date. They refused to accomodate the request. I signed nothing regarding the extension. No paperwork.

  Business response

  08/21/2023

  We respectfully disagree with the complaint filed against ********** by the resident. According to the lease agreement, the resident must give us 60 days written notice of intent not to renew the lease. The resident remains liable for rent for the days provided on the written notice. ******* requested, in writing on 07/16/2023, an extension of the lease agreement from 08/21/23 to 09/03/23. We granted his request and updated his move-out date in our system.
  
  On 08/15/2023, ******* told us he wanted to move out on 08/21/2023 and requested that the move-out date be changed to this date. We explained that this was insufficient notice for us to shorten his notice period, but out of customer service agreed, to waive his month-to-month charges during his extended possession of the apartment, a savings of $316.09. At the time of that in-person conversation, he agreed to those terms. 
  
  We are currently communicating with the resident to find a positive outcome for this issue.

   

  Thank you, 

  *************************, Community Manager

  **********

  Customer response

  08/21/2023

   
  Complaint: 20477907
  
  I am rejecting this response because:

   

  I did not yet receive an updated "Acknowledgement of Notice to Vacate" document with the updated charges that exclude the month-to-month fees from 08/22-09/03.

  I have attached the most recent "Acknowledgement of Notice to Vacate" document I received on July 18, 2023.

  Provide a new "Acknowledgement of Notice to Vacate" document for my records in the Resident Portal.

  Also include a full itemized breakdown of the pro-rated fees from 08/22-09/03 to ensure that the rates were calculated from a base rent rate that matches my lease (current) terms -> $2401/mo

   

  Sincerely,
  
  *****************************

  Business response

  08/29/2023

  Our team has provided a revised "Acknowledgement of Move-Out" document to ******************, reflecting the agreed-upon terms. We are happy to have reached mutual resolution in this matter. 

  Thank you, 

  *************************

  Community Manager, ********** 

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have given AMLI Residential, ********* Branch, more than 30 days written notice for having to break a lease due to myself joining the Navy. **** is claiming I need to provide them a copy of my orders in the 30 day notice and that I am responsible for 30 days more rent after the day I provide a copy of the orders despite giving them more than 30 days notice. My recruiting station does not have my orders yet thus I can not provide them to AMLI. In the **** (Servicemembers Civil Relief Act) it states... "To terminate your housing lease, you or someone exercising a power of attorney on your behalf must submit to your landlord a written notice of termination and a copy of your orders or a letter from your commanding officer by hand delivery, or by private carrier, by regular postal mail with return receipt requested, or by electronic means (i.e. e-mail, communications portal designated by lender or agent).If your lease requires monthly rent payments, termination of a housing lease is effective 30 days after the first date on which the next rental payment is due and payable after the date on which the termination notice is delivered."which does not state I need to provide my orders in my 30 day notice, I have notified them of there errors but fail to recognize them.

  Business response

  05/18/2023

  AMLI operates in compliance with the ***** and as outlined in both Section 535 of the law and ******************** BBB statement, **** has requested a copy of the residents military orders or a letter from a commanding officer confirming active duty or change of station.  At this time, these materials have not yet been provided. The onsite Community Manager, ***********************,  has been in direct contact with the resident and is operating with due diligence to reach resolution in this matter.

  Thank you, and please don't hesitate to reach out with any additional questions or concerns. 

  
  

  Customer response

  05/19/2023

   
  Complaint: 20038315
  
  I am rejecting this response because:
  
  Ive gotten them to accept that I dont need to provide my orders 30 days in advance however AMLI management are ****************** the **** wrong and will do this again to another servicemember. See my attachment for their response to an email I sent them. They claim they are making an exception to my case but orders are still to be provided 30 days in advanced with the notice but this is not the case. AMLI is combining two paragraphs and two different pieces of documentation. I do not want them todo this again to a servicemember. 
  
  

  p.s. this has happened at least once before. I saw a ****** review of someone else being given grief after the individual received orders about 6 years ago.

  Sincerely,
  
  ***********************

  Customer response

  05/19/2023

   
  Complaint: 20038315
  
  I am rejecting this response because:
  

  As of Tuesday, according to my processor, my recruiting station called the ************** site to give them confirmation I'm leaving for the ****, they did not pick up and as far as I know AMLI has not made an effort to contact the recruiting station. I still have not received my orders and fully intend to give them to ************** immediately when I do receive them.

  AMLI has accepted that I dont need to provide my orders 30 days in advance however AMLI management are ****************** the **** wrong and will do this again to another servicemember. See my attachment for their response to an email I sent them. They claim they are making an exception to my case and that orders are still to be provided 30 days in advance with the notice but this is not the case. AMLI is combining two sections of the **** and two different pieces of documentation **** outlines. I do not want them todo this again to a servicemember. 
  
  p.s. this has happened at least once before. I saw a ****** review of someone else being given grief after the individual received orders about 6 years ago.
  Sincerely,
  
  ***********************

  Business response

  05/19/2023

  Hi ****************,
  
  Thank you for your continued correspondence. As outlined in the law, termination of a lease under SCRA has two requirements, the first being that written notice of termination must be provided and the second being that  a copy of the servicemembers military orders must be furnished to the lessor or lessors agent. Ultimately, without a copy of the military orders, termination under SCRA cannot occur as both requirements of the law are not fulfilled, but the ***************** team is working diligently to reach a resolution with which you are satisfied. In recognition that you provided notice to vacate before providing military orders, they have agreed to honor your initial notice to vacate date, contingent upon the receipt of the necessary documentation.  They have requested any written documentation that you can provide affirming that you have enrolled in active military service or that you are actively enrolled and have received a change of station. They have not received this documentation at this time,but are happy to review any written materials that you provide.  
  
  We do not wish for this situation to cause frustration, and ask that should you have any questions regarding this process, you continue to correspond directly with ***********************, the Community Manager.
  
  Thank you.

  Customer response

  05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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