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• Advertising Review:

  BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

  On 9/02/2022, BBB contacted the business regarding their advertised products on their website. The business advertised pet carrier services which included health guarantees for the service. The business also have testimonials from consumers that have used the service. The BBB is asking the business to substantiate all claims as required by BBB’s Code of Advertising.

  The business advertised the following product on their website:

   

  “We are striving for excellence

  Our journey started in 1982 in Slovenia/Ljubljana. With just one truck we grew in a matter of years to a corporation that employs over 500 workers in 10 different countries. Transport is committed to ensuring customers’ needs for quality shipping, Pets, logistics, and truck service are understood and met. We deliver on our promises with precision and guarantee.”

  “100% guaranteed

  Safe and on time delivery of your goods is our primary concern. with top notch staff highly modernised vehicles we are confident we can do it.

   ANIMALS SHIPPING

  Golden Pet Transport gives you 100% Save Delivery of our puppy. You will get the best delivery experience with us”

  “Over 150+ Partners Locations In The World

  Our capacities give us the freedom of executing projects of various sizes. From small personal projects to building mega build of grand scale.

  With decades of experience under our belts and a trusted network of global partners, we make pet transportation as peaceful as possible by attending closely to every detail of the move and providing customized levels of service based on your needs.

  We offer long distance pet transport and comprehensive door-to-door service across the US and from the US to many countries around the world.”

  “READY 24 HOURS

  Reach Your Destination 100% Sure And Safe”

  “TESTIMONIALS

  What Our Client's Said

  Your Cargo Our Concern

  100% Safe Delivery

  Bennett Miller

  IT Programmer

  We love our sweet girl, she is happy and healthy. We would have liked more updates while she was still with her Mama, but we are very happy with outstanding service!!

  Fred Rodriquez

  Project Manager

  We had a wonderful experience with Golden Pet Transport! Our dog is smart and healthy. The process was simple and as expected.

   

  Audrey Stevenson

  Marketing Staff

  Excellent experience. Golden Pet Transport was great and have already recommended to other people. Thank you. I Luv my puppy (Libby), she is a great dog.

  Bennett Miller

  IT Programmer

  We love our sweet girl, she is happy and healthy. We would have liked more updates while she was still with her Mama, but we are very happy with outstanding service!!

  Fred Rodriquez

  Project Manager

  We had a wonderful experience with Golden Pet Transport! Our dog is smart and healthy. The process was simple and as expected.”

  The BBB Code of Advertising States:

  1. Basic Principles of the Code

  1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

  1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

  1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

  1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

  20. Warranties or Guarantees

  20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

  20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

  20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

  20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

  20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

  As of  9/20/2022, business has not responded to BBB emails or substantiated claims.