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Business Profile

Pest Control Services

RoachBane

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct. 5, 2024 amount paid *****. have tried to solve problem by phone and text messaging They say no such order was made. The numbers are the ones I sent you. No one answers phone.

    Business Response

    Date: 10/29/2024

    Subject: Response to Complaint ID ********


    Dear Customer Relations Representative,


    Thank you for your message regarding the complaint filed by ******* ******. We appreciate the opportunity to address this matter.
    We would like to clarify that the order in question, with Order Number 14683S54579, does not appear to have been placed through our official store. Our order numbers always begin with "RB," and it seems that the customer may have inadvertently ordered a counterfeit product from another website.


    To assist the customer, we are prepared to offer a refund, but we need to ensure that the order was indeed made through our store. Our official website is *************************************** and we encourage customers to make purchases exclusively through this platform to guarantee the authenticity of our products.


    If you could please relay this information to Ms. ******* we would appreciate it. We are committed to resolving this issue and ensuring a positive customer experience.


    Thank you for your attention to this matter. Please feel free to reach out if you require any further information.


    Sincerely,

    RoachBane

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    it Sept 7th when we ordered it they originally overcharged me but they reimbursed me my $7 and some change back we paid was like $35 and some change the product is for roaches guaranteed to work or your money back if it doesn't work within 30 days 2 weeks after we got it nothing was working I contacted them messaging them several times they offered me $3 back then they offered me $6 back in the offered me $9 back I told them I wanted all of my money back because y'all had a 30 day money back guarantee the last couple of messages I've sent they have not responded back they are ignoring me now. I am disabled on social security and I told him that I told him they was robbing me they should be ashamed of herself but they're not

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered this product on October 20th 2024 and it's been in the same spot since the 2nd day I have waited 12 days with no movement and the lady keeps telling me to keep waiting and they can't issue a refund because it's been shipped.

    Business Response

    Date: 10/21/2024

    Dear Customer Relations Representative,

    We appreciate you bringing this matter to our attention, and we sincerely apologize to Ms. ******** ****** for any inconvenience caused during her experience with our company.

    Upon reviewing the details of the complaint, we found a small discrepancy regarding the order date. Ms. ****** mentioned the order was placed on October 20th, 2024, but our records indicate the order was placed on September 20th, 2024. The order was shipped promptly, and according to tracking information, it was delivered on October 10th, 2024. However, it appears there was some confusion around the shipment's movement status.

    *********************************************************************

    We deeply regret that our communication did not fully resolve her concerns earlier. We are a company committed to ensuring 100% customer satisfaction. While we understand Ms. ****** has faced delays, our policy states that once an order is shipped and delivered, we are unable to issue a refund.

    Nonetheless, we value our customers and are willing to work toward an amicable solution. As a gesture of goodwill, we are happy to offer store credit or a replacement product if Ms. ****** wishes. Our customer support team will reach out directly to her to resolve this issue promptly.

    Once again, we apologize for any frustration this may have caused and appreciate the opportunity to address this matter through the Better Business Bureau.

    Sincerely,
    ****** ******
    Customer Relations Manager
    **********************

  • Initial Complaint

    Date:08/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase with this business for 2 packs ***** gel products The ordering contract was completed, with credit card used as payment. Date was set for delivery, but product never arrived. Several attempts were made to the business, but no satisfaction has been reached. Order was made on July 21 2024, to date no product had arrived, and no refund has been given. It appears that the business is avoiding me, and it is refusing to return money spent.

    Business Response

    Date: 09/02/2024

    Dear Better Business Bureau,

    We appreciate the opportunity to address the complaint filed by ***************************** (Complaint ID: *********. At RoachBane, we take customer satisfaction very seriously, and we strive to resolve any issues our customers may encounter.

    Order Details:

    Order Number: RB263791
    Order Date: July 21, 2024
    Product: RoachBane Gel Bait 2 Pack
    Shipping Method: Standard Shipping via China Post (Tracking Number: AT497661022CN)
    Total Amount Paid: $54.85
    Complaint Summary: **************** has stated that the order placed on July 21, 2024, was not delivered, and despite multiple attempts to contact our business, no resolution has been reached. The customer is seeking a refund for the order.

    Our Response:

    Order Shipment: The order was fulfilled and shipped on July 22, 2024, via ***** Post. The tracking information (AT497661022CN) was provided to the customer via email on the same day. According to our records, the shipment reached the final stage of delivery but encountered issues due to discrepancies in the shipping address provided.

    Customer Communication: We received an inquiry from **************** on August 10, 2024, regarding the status of her order. We promptly responded on August 11, 2024, informing her of the situation and advising her to contact her local post office with the provided tracking number. We also requested that she confirm the shipping address or provide any necessary corrections to ensure successful delivery. Unfortunately, we did not receive any further communication from ****************.

    Chargeback: We later discovered that **************** initiated a chargeback with her credit card company. As of September 1, 2024, a chargeback amount of $69.85 has been deducted from our account. We have submitted our response to the chargeback, and we are awaiting the banks resolution by September 24, 2024.

    Resolution Offered: To resolve this matter, we are eager to assist **************** in one of the following ways:

    Full Refund: We are willing to process a full refund of $54.85 to **************** if she confirms the chargeback has been closed or reversed.
    Reshipment of Order: We can arrange for a reshipment of the original order with expedited shipping at no additional cost. We kindly request **************** to confirm or update her shipping address to avoid any further delivery issues.
    Conclusion: We regret any inconvenience **************** may have experienced and are committed to resolving this issue promptly. We value our customers and are dedicated to providing excellent service. We hope that the above actions demonstrate our commitment to customer satisfaction and our willingness to address and resolve any concerns.

    Please feel free to contact us for any additional information or clarification. We look forward to a positive resolution.

    Sincerely,

    ***********************
    Customer Support Specialist
    **********************

  • Initial Complaint

    Date:08/21/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product for roaches, I've emailed this business 3 times. I have heard nothing. My order has been sitting in ************ since July 29th. I either want my product or a refund. No one is contacting me about this order!

    Business Response

    Date: 09/02/2024

    Dear Customer Relations Representative,

    Thank you for bringing this matter to our attention. We take customer concerns very seriously and appreciate the opportunity to address this issue.

    Complaint Summary: ***************************** placed an order with us on July 19, 2024, for a RoachBane Gel Bait 2 Pack. The order was shipped on the same day via ***** Post, with tracking number AT486305538CN. However, it appears the package has been delayed in transit, and we have been unable to provide **************** with the expected delivery date.

    Our Response:

    Communication Attempts: We sincerely apologize for any inconvenience caused by the delay and for any lapses in communication. According to our records, we reached out to **************** on August 16, 2024, after receiving her inquiries, to inform her that the package might have been lost in transit. We requested confirmation of her shipping details to process a re-shipment, but we did not receive a response to our request.

    Next Steps: We are committed to resolving this issue to ******************** satisfaction. We offer the following options to ****************:

    Full Refund: We can issue a full refund of $54.85 for the order, which will be processed immediately upon confirmation.
    Re-shipment: Alternatively, we can re-ship the order with expedited shipping at no additional cost, pending confirmation of the shipping address from ****************.
    Conclusion: Please convey our sincerest apologies to **************** for the inconvenience she has experienced. We are committed to improving our communication processes to ensure such issues do not occur in the future. We are ready to proceed with whichever option **************** prefers and await her instructions.

    Thank you for your assistance in resolving this matter. Please do not hesitate to contact us if you require any further information.

    Sincerely,
    ***********************
    Business Manager
    RoachBane

    Customer Answer

    Date: 09/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like a full refund because I know longer need the product, thank you

    Sincerely,

    *************************

RoachBane is NOT a BBB Accredited Business.

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