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Business Profile

Online Retailer

Pixels.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. On behalf of my business, I purchased royalty-free LICENSES for commercial use from ****************************************. Upon reviewing the images, my team noticed that many of our purchases were ** generated and not artistically drawn, painted, or even digitally designed by an actual artist. They are not flagged as **-generated; if this had been apparent, I would never have made these purchases.4. I feel I was overcharged for images I could have generated myself, for FREE, on numerous ** generation platforms, and misled about the artistic integrity.5. Furthermore, because the images are ** generated, I cannot use them in my project or business; they do not meet our standards of quality and will damage my brand.6. The website at ************************************* states front-and-center: "EVERY purchase includes a MONEY-BACK guarantee.7. I sought refunds for licenses of the ** images in orders #*******, #*******, #*******, #*******, and #*********. The policy page at ************************************************************** states, "If you're not happy with a purchase that you made on Licensing.Pixels.com, for ANY REASON, you can return it to us within 30 days of the order date." I am unhappy I was misled into paying for ** art. I cannot use these licenses. I wish to return them.9. The same page states again, "If you're not happy with your order, for ANY REASON, you can return it to us within 30 days for a refund (see "Satisfaction Guarantee", above)."10. Pixels.com is refusing to refund my purchased licenses. ****** support claims that they cannot issue refunds for digital downloads.11. I did not purchase downloads, I purchased royalty-free commercial licensing, which I wish to return.12. Nowhere on their website, at checkout, or anywhere in the license agreement is stated that digital purchase cannot or will not be refunded. Their practice does not match their claims at point-of-sale. This is misleading, deceptive, and fraudulent.

Pixels.com is NOT a BBB Accredited Business.

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