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Business Profile

Online Retailer

JSCULPT Fitness

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JSCULPT Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on April 20th,2025. A total of $80.54 was paid for two items. I am yet to receive tracking information regarding my purchase.

      Business Response

      Date: 05/29/2025

      Hi Jahlieka!

      I want to apologize for this happening. It looks like your order was processed for shipping but didnt leave the warehouse. A representative has reached out to you via the email on your order with your options. I apologize again and will ensure the warehouse is aware this happened. 

      Customer Answer

      Date: 06/06/2025

       
      Complaint: 23366788

      I am rejecting this response because: Ive reached out and they have not responded. They only reached out because of the complaint I filed but not to resolve the issue. 

      *.********

      Business Response

      Date: 06/09/2025

      I double checked the system and it looks like we are currently in correspodence regarding a solution. 

      Customer Answer

      Date: 06/10/2025

       
      Complaint: 23366788

      I am rejecting this response because: the business has failed to issue the package to *** since the 15th of May. The items were purchased on the 20th of April. We are now in the month of June. I have requested a refund multiple times but they disregard my request as to try to still issue the items even after I have refused them multiple times. 

      Sincerely,

      Jahlieka ********

    • Initial Complaint

      Date:05/16/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a waist trainer on March 31, 2025 for $60.55. The order number is #****** and I received email confirmation stating the order would be shipped and received in 7-10 business days. I received an email with this tracking number and the item was being processed with ****. I checked the updates daily and the 10 day window passed with no update on the item. I reached out to the customer service email mailto:************************************************************ and request an update on the shipping of the item. I received no response. I reached out again mid-April and requested a refund to wish the customer *** responded and said they issued it. On May 1, I had not received it the refund and emailed again to and update. I received no response. I then sent a new request to the customer service email on May 6 and May 8 requesting a refund and received no response until May 12 when a different *** asked me if I wanted a reship of the item but informed it was out of stock at the time. I responded and request a refund. The *** did not ***ly. I emailed again on May 13, May 14, and May 15 and have not gotten any response

      Business Response

      Date: 06/02/2025

      Hi Khyah! I apologize that this happened. It looks like your order was shipped on April 8th and was lost in transit. You were refunded for this purchase on May 26th. I hate this happened and will email you with additional options we can provide you. Thank you for your patience and for shopping with us. 

      Customer Answer

      Date: 06/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business refunded the requested amount. 

      Sincerely,

      Khyah *******

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a waist cincher from this business for $60 on 4/12/25. On the website it was posted that it wouldnt ship until 4/30/25. It is now 5/2/25 and my order has not been updated at all and after reaching out to the merchant Ive gotten no response. It is now 5/5 and I still havent received any response from this business yet they are still on social media promoting sales and products. I think this company may very well be scamming the public.

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put an order for two items at the beginning of March. I received the order almost 1 month later and I only received 1 of the items, which they failed to communicate. I contacted them on the issue and supposedly sent out the missing item. Its already been another 13 days and have failed to update or communicate with me on what is going on.

      Business Response

      Date: 04/24/2025

      Hi ****!

      I want to apologize for the item not being in the first shipment. Looks like we prepared the item for shipment and it didnt leave the warehouse. I looked over your order and it looks like you spoke with a representative yesterday who submitted a refund for that item. Please allow 7-10 business days for processing. I apologize again and will be sending you a discount code for the inconvenience. 

      Customer Answer

      Date: 05/04/2025

       
      Complaint: 23201690

      I am rejecting this response because: I have not received my refund nor did I ever receive a discount. The discount they can keep I do not need it after this experience. I just want to make sure I receive my refund.

      Sincerely,

      **** *********

      Business Response

      Date: 05/05/2025

      Hi ****!

       

      Please check your email on file. Your order has been refunded. 

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 14th for two playsuits that Jaz ******* advertised as 30% off! These WERE not pre-orders at all i made sure of it before purchasing! It is now March 11th with no product, all she did was create a pre-shipment label through **** and i called and they dont even have the package! Ive emailed this company 5 times and instagrams comment on her business page and reached out to her through her DMS but She is so popular that she does not even acknowledge them! Ive been following this lady for years and loved her journey and she basically said *f ******* money when all i wanted to do was support & get my item. I WANT MY MONEY BACK but cant because i paid Apple Pay and its no way for me to even dispute it!

      Business Response

      Date: 04/24/2025

      Good Morning! Her order was refunded on March 21st, 2025.

    • Initial Complaint

      Date:02/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date : 01/16/2025 Amount spent : $63.30 Promised processing time :7-10 business days. As of today 02/13/2025 no further updates, unable to reach seller due to email no longer active and no item ordered has been received Transaction date: 02/02/2025 Amount spent: $54.05 Item sent was not item ordered. No response from seller, no active email address, no reply to attempted social media contact to resolve issue

      Business Response

      Date: 03/12/2025

      Hi Paris! I want to apologize for the misunderstanding. Your order placed on 1/16 was a PRESALE item with a shipment date sometime in late January. We experienced a manufacturing delay which pushed that shipdate back to the week of March 24th. We sent an email out on January 17th and March 10th updating our customers on that. This information was listed on the website upon purchase. Someone from customer support will reach out with your next steps. -CS

      Customer Answer

      Date: 03/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately my experiencewith this company has not been good at all. I truly feel like I've been scammed out of my money. My wife follows this company, and the owner on social media. I bought a product as a Christmas present for my wife with plenty of time to receive it by Christmas. But that did not happen. There was no correspondence on shipping until I sent numerous emails. We finally received the product in January only to find out the incorrect size was shipped out to us. The owner/ company avoided contact about a return until recently. We received return info, shipped the package back in a timely fashion, only to be ghosted again. Unfortunately I was robbed of $60 from this company and I was not able to provide the Christmas gift that my wife wanted. I hope this review helps someone.

      Business Response

      Date: 01/31/2025

      I want to apologize to Mr. ****** and his wife for recieving anything but a satisfactory customer service experience.

      Order was placed on December 14th. Holiday processing times at the time were ***** business days not including weekends. This information was given to customer at checkout. 

      Customer is correct that he was shipped the wrong size. He requested a refund via the exchange portal on January 3rd. It was approved on Jan 6th which was the next business day. Tracking shows customer dropped dropped item in the mail on January 18th. It arrived at the warehouse in January 22nd. His refund was processed on January 31st. 

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this company over a month ago and no order got sent to me . When I check tracking information it only says label created it has been saying this for weeks . I contacted company and got no response . I seen reviews about same issue with other customers . This was a scam

      Business Response

      Date: 11/25/2024

      Hi *******!

      Your order shows it was placed on August 6th and delivered on August 19th. Is there another order to which your are speaking?

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase around 22 of June. I followed the instructions to measured my waist and my chest area and I place the order. right after I place the other, I dont know why I didnt do that first I decided to look at the review And review were saying that you should order a size up seriously I think it was within 30 minutes. I tried to reach these people and up to these moment I have not heard from anyone than the item was ship. The item was so small that I couldnt even wrap it around for me to try to zip it. Now Im following their exchange and I have to pay $10 when I tried to solve the problem be fore it even ship. Its so frustrating I was willing to not even bother and loose the money. but I dont think its fair once I start digging and seeing all the reviews

      Business Response

      Date: 11/25/2024

      Hello ********!

      I understand your frustration regarding ordering the size, emailing us, and not getting an immediate response. This is because we are closed on weekends and it appears your emailed us on a Saturday. Please note that we cannot garantee size changes after placing the order, however, I am happy to offer you a complimentary exchange in order to ensure we keep you happy as a customer. Please check your email on the order for further instructions. 

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from this company ion May 31, 2024. It is now June 27, 3024. After many ignored emails I sent , promises of a refund, then more ignored emails.I have no choice but to come here and make a complaint. They basically stole $90 from me, and feel like they can keep it.

      Business Response

      Date: 11/25/2024

      Hi *******!

      I want to apologize for your experience with your purchase. I admit there was a delay in getting your item shipped to you due to a shipping error. Due to that error, you understandably filed a chargeback on the purchase. When you file a chargeback with the bank, we are unable to issue a refund until the chargeback is resolved.  In your case, the chargeback was resolved in your favor and your funds were refunded on July 24, 2024. 

      Although your refund has been resolved, we would love to gain you back as a customer. An email will be sent to the address on file wiht further details. 

      I apologize again that this happened. 

    JSCULPT Fitness is NOT a BBB Accredited Business.

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