Business ProfileforRogers Auto Group

My vehicle was brought in to receive a estimate for repairs after a theft. Instead the shop stated they would begin the repairs. There has been a lack of communication between the shop to insurance company, and vice versa, as well as to me as well. Several visits have been made by myself just to get updates because the mgr, *********************** is never able to be reached by phone. After a month I was told a part was on back order which caused the initial delay. I then told the part had came in and vehicle could be picked up, which did not happen as "supplement" needed to be reviewed by insurance company. Which was incomplete by the shop. I was allowed to view my vehicle after 2 months only to observe no repairs had been done and my vehicle was now worse than when it was driven in. (dented, immobile, etc..).At that time, 7/29/23, I requested to have my vehicle surrendered back to me as no repairs had been done (which I documented) I was told all was needed was to be towed away. The tow arrived after business hours, the next business day 7/31/23, I go to reattempt to claim my vehicle and was told "repairs are complete" and that payment was needed. Upon review no repairs still had been done only a bad cover up. And the shop refused to surrender my vehicle.