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          Metro Ford Sales & Service, Inc. has 1 locations, listed below.

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            Business ProfileMetro Ford Sales & Service, Inc.

            New Car Dealers
            BBB accredited business

            Contact Information

            6455 S Western Ave

            Chicago, IL 60636-2409

            Visit Website
            (773) 776-7600

            Business hours

            9:00 AM - 9:00 PM
            Business Hours
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 9:00 PM
            9:00 AM - 7:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2008

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Auto Sales, Parts and Service

            Business Details

            Location of This Business
            6455 S Western Ave, Chicago, IL 60636-2409
            BBB File Opened:
            1/1/1986
            Years in Business:
            38
            Business Started:
            12/1/1985
            Business Started Locally:
            12/1/1985
            Business Incorporated:
            12/12/2016
            Accredited Since:
            4/1/2008
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Mr. Patrick Milligan, President
            • Mr. Raul Campos, Manager
            Contact Information

            Principal

            • Mr. Patrick Milligan, President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/03/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            2017 **** Escape- I took my vehicle for service on OCTOBER the 17TH 2022, I specifically took it ONLY for a transmission issue I was experiencing (when driving, it lags to accelerate & won't go above 2nd gear, makes clunk noise when shifting from D to Reverse) I pointed that out, especially to the girl (*******************************) who was working the service side. After explaining the issue to her, she said that they'll reach out to me when the vehicle gets looked at - her exact words were "our only trained trans tech" so I decided to leave my truck. Later that day I was expecting a call from the service ***** which never happened, I called the next ******* was told that the vehicle hasn't even been looked at. So technically speaking my car sat there a whole day & a half w/o being checked, which was ridiculous, decided to give them a chance so I waited, AGAIN. I didn't get any calls or at least an update until maybe the 3rd week which was already November 4th. Spoke to *********** told me that the tech mentioned I may need to replace the turbocharger assembly I was already looking at over $1200 so I said yes to that repair because I rely on my car & want it back already, they had it for so long. I get a call while they're in the middle of the turbocharger being replaced that now I need a shutter assembly which i don't see why I even need it to be fixed if it wasn't what i took my truck in for to begin with (again all these things mentioned above has nothing to do with my transmission) now my bill is over $4k a month and a half later almost going on 2mnths now-of them telling me back & forth they're "repairing" my truck or "test driving it" I got called to pick up NOVEMBER 21st took my paperwork, car seemed OK from dealer to back home (5mi away) next day my truck did the same thing AGAIN, not accelerating & clunk noise after shifting to reverse. Took car back 11/23 & still haven't resolved my issue but took my $4k for stuff i didn't need &didn't even fix my trans problem.
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            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Esther S.

            04/14/2022

            THE PLIGHT OF A WIDOW GETTING RAW TREATMENT BY METRO **** If I was doing this review on February 21 when I picked my car after general maintenance work and repairs costing $2,404, I would be saying they did a good job and were good. Tables turned when I had to take it back on March 21 after transmission failure. My warranty denied covering the transmission on the grounds that Ford technician report showed that the failure was due to low fluid level. On their invoice of $2,404 paid on February 21, one line item was "Transmission Fluid Exchange". I asked them to explain this anomaly, whether the mechanic planted the line item when in fact they did not do the job. The service manager asked for time to talk to the technicians then came back to me after an hour saying they would fix the car, meaning they were taking responsibility, and promised that they would do it by the end of the week. The end of the week came and he said by the end of the following week, and the game continues as of today (4th week now). The game answer every week is always "We only have one transmission guy". Yesterday my daughter called to check and was told that job takes 4 to 6 weeks, that is new information! At age 64 I am having to run up and down the stairs at train exchanges to get to my job, "A bus - Red line train - Blue line train - a bus" to and from every day. My legs, my knees, in fact my whole body hurts since I am not used to this. I am inclined to think that Metro are putting other cars in front of mine because they are paying. I am also thinking that I am getting that raw deal because I am a widow and black.I am appealing to BBB to hear the cry of a black widow and help if you can.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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