Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apenas tengo el carro hyunday tucson 2017 por cuatro meses, me parece injusto que cuando investigo en ClearVin el problema estuvo grave con muchos defectos fsicos ******** con muchas reparaciones y eso nunca me dijeron entonces quiero es reparacin del motor, o alguna solucin no es justo saqu a crdito estoy pagando, trabajaba en Uber me qued sin trabajo estudio tengo que pagar seguro mis gastos ******** alimentacin quede atada las manos haber si Uds me ayudan dar alguna respuesta a esto tengo muchas evidencias del historial ********* puedo facilitarles gracias. No entiendo Money Pay Business

  

  Business Response

  Date: 06/09/2025

  Dear BBB Representative,
  Thank you for the opportunity to respond to the complaint submitted by the customer.
  After reviewing the matter, we would like to clarify that the vehicle in question was operating normally at the time of sale and did not present any signs of engine issues during the test drive or delivery process. The customer was also given the opportunity to trade in the vehicle and was offered guidance to visit a ******* dealership in *********** to see if the manufacturers warranty could provide additional support.
  Additionally, the photos included in the customer's complaint were not of his actual vehicle. The customer later acknowledged this after realizing the error.
  At this point, we have made every reasonable effort to assist the customer and provide direction within our ability.
  Please let us know if any further information is needed.
  Sincerely,
  **** ********
  ************************start="1035" data-end="1038"> McGrath City Honda

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  McGrath City Honda sold us a 2020 Honda CR-V in November of ******* March ****** the car shut down in a red light in **************. We tow it back to ********They found out that it had corrosion in the ********** they want to make us responsible for it when it was sold like that

  

  Business Response

  Date: 05/21/2025

  **** ********
  General Manager, McGrath City Honda
  ****************
  *******, IL 60707

  
  Dear Better Business Bureau,
  Thank you for the opportunity to respond to the concerns brought forth by Ms. ******* *******.
  We have spoken directly with Ms. ******* regarding her concerns. During our conversation, she informed us that due to recent personal hardship, she has decided to proceed with a voluntary surrender of the 2020 Honda CR-V. Based on that decision, no further repair or resolution was requested by the customer.
  We strive to work with every customer to ensure satisfaction, and we take all complaints seriously. We are sympathetic to Ms. ******** situation and regret that circumstances led to this outcome. Should she wish to revisit this matter or pursue a different resolution, we are open to continued dialogue.
  Please feel free to reach out should you need any additional documentation or clarification.
  

  Sincerely,
  **** ********
  ************************start="1124" data-end="1127"> McGrath City Honda

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease agreement on 02/06/2025 at McGrath City Honda in ******* for a new Honda CR-V Hybrid (purchased at 5 mileage; currently now at 195 mileage). I put down $6,000 in cash on the day of the transaction in order to reduce my monthly payment amount. I was going through the paperwork provided to me and noticed that the gross capitalized cost outlined is significantly higher (i.e., $48,508.62) than just the value of the vehicle provided (i.e., $41,249). When trying to identify where the additional $7,259.62 was coming from, I realized that I was provided an incomplete lease contract missing page 2. Page 2 of this leasing contract is where the additional costs applied to the gross capitalized cost would have been outlined and would have informed me why the cost was significantly higher than what I anticipated. I was misled by the financing team at McGrath City Honda. I discussed with my salesman the pricing for the car and I explicitly asked if there were going to be any additional costs in addition to the fixed price of the car to which he assured me there would not be. When I went with the financing team, they rushed me to sign the contract and I asked that the pricing outlined be explained. They only explained section 3 "scheduled payments" and neglected to explain the calculation going into the gross capitalized costs, which would have provided me the opportunity to notice that I was being charged over $7,000 in additional costs. The financing team did not go through page 2 of the contract with me. I have since contacted the dealership via email to provide me the complete leasing agreement (on 2/16), and they have not provided a response back to me.

  

  Business Response

  Date: 03/12/2025

  Dear BBB Representative,
  
  We appreciate the opportunity to address the concerns raised by *** Elena ******** regarding her lease agreement at McGrath City Honda. Upon reviewing her complaint, we found that the primary issue stemmed from a misunderstanding of lease calculations.
  
  Our team promptly engaged with Ms. ******** to clarify the details of the lease structure, including the gross capitalized cost and associated fees. After a thorough discussion, she expressed interest in exploring a different financing option. As a result, we were able to convert her lease into a purchase, which better aligned with her expectations.
  
  Ms. ******** has since taken delivery of her vehicle and has expressed satisfaction with the resolution. We consider this matter fully resolved but remain available should any further concerns arise.
  
  Best regards,
  **** ********
  General Manager
  McGrath City Honda

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to mcgrath for an oil change. They came back with a photo stating I had a oil leak. Charged me $200 to locate said leak. Then stated it would cost $1400 to repair. When ***** show me the photos I said those looked like previous photo from months before with out the photo date. Went to ***** and was informed there was no leak. Have to another $40 for that. They are scamming seniors

  

  Business Response

  Date: 11/18/2024

  I spoke with ****** ******* about the situation with ***** regarding the oil leak diagnostic. ****** informed me that he had discussed the issue with ***** and offered to refund her $199.95 diagnostic fee. ***** mentioned that the other shop had only wiped the oil from the side of the engine, but ****** expressed concern that this approach was insufficient.
  To resolve the matter, ****** proposed adding a bottle of oil leak dye at no additional charge and asked ***** to return in a few weeks for a follow-up inspection. ***** agreed to this solution and plans to return to the shop soon.
  ****** has submitted a request to issue a refund check for the $199.95, which will be mailed directly to Velmas home.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new car in 2015. I never received the title. I have a paper trail to show that the same VIN number was used for two different owners The State of Illinois will not issue a duplicate title until they can verify who the car belongs to. . McGrath has to do this. I never realized I didnt have a title until I went to buy a new car this year. . I personally went to McGrath in March of this year. I copied the paperwork for them and they admitted it was their problem. However, since that time they have not corrected the title. I have no proof but I dont believe they have sent the State in any of the forms necessary. I have asked to see the current paper work but to no avail. I am contacting you to see if you can help me with this issue. I cannot sell, junk or trade in my car without a title. By the way the State issued license plates to me. I went to a State drivers facility in March and they would not talk to me but kept saying I needed to go back to the dealer. Thank you the business has all the supporting documents.

  

  Business Response

  Date: 08/14/2024

  Ive reached out to **************** and provided an update. Ill keep working with the Secretary of State to obtain the title, which, per the state, will be mailed directly to her address. Unfortunately, thats all the information theyve given me so far. We have done everthing possible at the moment to obtain a duplicate title for the customer.

  Thank you,

  *************************

  General Manager

  McGrath City Honda

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21, 2024 I took my 2008 honda crv to McGrath City Honda for a recall that involves putting in a rear frame brace. The ***** campaign number for the Honda CR-V rear frame recall is 23V228. I was told it will ne ready on February 22 2024. I received a phone call on February 22 2024 that my vehicle did not pass the recall test and Honda corporate will have to buyback my vehicle. Upon telling me that, McGrath City honda told me they cannot give me back my vehicle because it failed the test leaving me with no vehicle to go to work. I called McGrath City Honda to see if I can get a loaner vehicle since mine won't be returned to me and they said talk to Honda corporate to see if they can give me a vehicle. I talked to honda corporate and they said they can't do anything about getting me a rental or loaner and that it's the dealerships problem and was told to contact them for a loaner. I contacted the dealeship service manager and he said they couldn't give me a vehicle because the buyback takes a long time. So here I am on March 29 2024 with no updates on when I'll be getting an offer for my car and finding different means to get to work since there's no way of walking or taking public transportation to get there. Also on the recall it states that If the rear trailing arm bolt cannot be removed, the dealer will either:1) repair the frame, or 2) offer to repurchase the vehicle.I was never informed about the frame being repaired.

  

  Business Response

  Date: 04/22/2024

  I hope this email finds you well. I am writing in response on the the status of ******************** 2008 Honda CR-V, which was brought in for the ***** recall campaign number 23V228 involving the installation of a rear frame brace.
  After careful consideration and review of the situation, I'm pleased to inform you that we have arranged a loaner vehicle for **************** until Honda finalizes the claim. We apologize for any inconvenience this situation has caused and appreciate ******************** patience throughout this process.
  Please feel free to contact me directly should you require any further assistance or information.
  Best Regards,

  *************************

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  

  For my BBB complaint against mcgrath city honda ******** I would like to say we came to an agreement and it can be settled as resolved.

   
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9 2024 I had a rodent damage to my car. Wire on the a little part was chewed through. I took it to Mcgrath Honda for repair. The estimate was for $197.95 but I was charged $ 600 .00 I wanted to know what work was done and how long it took but didn't get the details. I feel that I was overcharged.

  

  Business Response

  Date: 03/25/2024

  We hope this message finds you well. We sincerely apologize for any inconvenience or confusion caused regarding the recent repair of your vehicle at McGrath City Honda. We understand your concerns about the discrepancy between the estimated cost and the final charges, as well as the lack of detailed information provided regarding the work completed.
  Upon reviewing your case, we take full responsibility for the oversight and would like to rectify the situation to your satisfaction. After discussing the matter with you, we have reached an agreement to address your concerns:
  1.Refund of One Hour of Labor: We acknowledge that the billing of the service was not as transparent as we normally do here, and as a gesture of goodwill, we will be issuing a refund of $179.00, equivalent to one hour of labor costs incurred during the repair.
  2.Additionally, we would like to extend a $50 credit towards your next service at McGrath City Honda as a token of our appreciation for your understanding and patience throughout this process.
  We hope that these measures demonstrate our commitment to providing excellent service and resolving any issues promptly. Please be assured that we value your feedback, and we are continuously striving to improve our communication and transparency with our valued customers.
  Should you have any further questions or require assistance, please do not hesitate to reach out to us directly. We are here to assist you in any way we can and ensure your complete satisfaction with our services.
  Thank you for bringing this matter to our attention, ****. We appreciate your business and look forward to serving you again in the future.
  Sincerely,

  *************************

  General Manager

  McGrath City Honda

• Initial Complaint

  Date:02/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2020 Honda insight on January 27, 2024, from McGrath City Honda. After we signed all the documents, and as we were transferring the title, we discovered a significant discrepancy between the mileage on the vehicle's odometer (****** miles) and the mileage reported on title and CARFAX (******* miles). The finance manager told us that this was a mistake and would be corrected immediately, so we went home with a temporary license plate on it. However, on second thought, I realized that they must have known about this issue when they sold us the car, as they are required to check the vehicle's history. I understand that errors can occur, but I am concerned about why this discrepancy was not addressed and did not tell us before the sale of the vehicle. Even if the *** made a mistake, how can I trust that they are being honest? Furthermore, the salesperson informed me at the time of purchase that the vehicle would be sold as a Certified Pre-Owned (CPO) car with a $1,500 warranty. However, the increased price of the car did not reflect the inclusion of the promised warranty. I am disappointed that this was not communicated transparently, and that the vehicle was not actually sold as a CPO car with the associated warranty. On Monday, February 2nd, I sent an email to Customer Relationship at ********************** City regarding this matter. I received a reply from a sales assistant that I would be contacted immediately by a relevant representative to address the issue. However, I have not received any response despite several follow-up emails. I also attempted to contact via phone and was put on hold for a long time. When I finally spoke to someone, I was told to expect a call back from the manager, which never came through.

  

  Business Response

  Date: 02/15/2024

  Thank you for bringing your concerns to our attention regarding the recent purchase of a 2020 Honda Insight from us here. We sincerely apologize for the inconvenience and frustration the customer has experienced throughout this process.
  Upon receiving the complaint, I personally spoke with ************************* and thoroughly investigated the issues outlined in the message. I am committed to ensuring that we rectify these matters promptly and to their satisfaction.
  After reviewing the situation, I understand the significance of the discrepancy between the mileage on the vehicle's odometer and the mileage reported on the title and CARFAX. Rest assured, I have taken the necessary steps to correct this error and ensure that the CARFAX accurately reflects the correct mileage of the vehicle. Additionally, I assure you that we are actively working to obtain the correct license plates for the vehicle and will provide them to you as soon as they are available.
  Regarding the Certified Pre-Owned (CPO) status and associated warranty, I understand the disappointment and frustration with the lack of transparency surrounding this matter. Our team should have communicated this information clearly and ensured that the price of the vehicle reflected the inclusion of the promised warranty. I apologize for any confusion or inconvenience this may have caused.
  In response to your attempts to contact us via email and phone, I apologize for the delays and lack of response you have experienced. Rest assured, I have addressed this internally to ensure that their concerns are being prioritized and that they receive the necessary support and assistance moving forward.
  I want to assure you that we value their business and are committed to resolving these issues to their satisfaction. If you have any further questions or concerns, please do not hesitate to contact me directly at ***************************************
  Thank you for your patience and understanding.
  Sincerely,
  *************************
  General Manager
  McGrath City Honda

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21237606
  
  I would like to express my sincere gratitude for your prompt response and efforts to address my concerns regarding the recent purchase of a 2020 Honda Insight from your dealership. I appreciate your willingness to engage in this matter and work towards a resolution. However, I'd like to keep this case open for the following reason.

  - The discrepancy between the mileage on the vehicle's odometer and the mileage reported on the title and Carfax has not been resolved.
  - I have not received any documentation or evidence to verify the correct mileage.
  - Despite paying the full vehicle price, the title transfer has not been completed.
  - I have not yet received the warranty certificate or related documents.
  

  I kindly request that you keep this case open until all of the aforementioned issues are resolved.

  Thank you.

  

  Business Response

  Date: 03/14/2024

  We have been in contact with the customer and he requested to keep the complaint open until he receives the title to the vehicle.

  We are waiting for the title from the state to be delivered.

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21237606
  
  I am rejecting this response because: The registration and license plate have not been updated yet, and none of my concerns have been addressed. Therefore, I would like to keep this case open until the transfer of title is complete.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/04/2024

  Good Morning,

  We have contacted the customer Mr. ********* and he requested that we keep the complaint open until he receives the title.

  We are at the mercy of the state.

  I will continue to follow up with the Secretary of State on the status of the title. 

  Thank you, 

  Luis   

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21237606
  
  I am rejecting this response because: It has been over 2 months since the issue was addressed, and there has been no change in the title or any resolution to the problem. Therefore, I would like to request that this issue be kept open until at least confirming the title has been changed to my name.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $150 credit for them not doing my alignment. I was due for an oil change, so I went in for service on 1/6/2024 and before we got there, we received an email stating they wanted to buy our car and had an estimate of 5-6 grand over what I owed on my current car. So we went in and let them know we were just curious about what they had as we did not plan to have a down payment or anything, just seeing what was there. We found a couple cars we liked but ultimately could not do the monthly payment, so we declined. They came back with a good deal on a pre-owned car but we had not seen it yet, and the salesman (*******************************) was very pushy to get us to try to sign paperwork and asked for my social to pull up my finance information I have with Honda. We finally saw the car in question as there were no pictures for it yet, and the car had dings and scratches all over it and the driver mirror was shattered. I was no longer interested and decided we were done here. We thanked them for their time and left. On 1/7/2024, I received an email stating that my credit had been ran by MCGRATH CITY HONDA. I DID NOT SIGN ANY CREDIT APPLICATION OR ANYTHING STATING IT WAS OKAY TO RUN MY CREDIT SCORE. Yet they did. THE SALESMAN EVEN SAID THEY HAD NOT RAN MY CREDIT AND ASSURED ME THEY DID NOT. This is the second time I had a horrible experience with this dealership and I will never be going back. If you are looking to purchase/inquire about a vehicle, this is not the place to go to as they are unprofessional, pushy, dishonest, and deceitful.

  

  Business Response

  Date: 01/22/2024

  I want to assure you that we are currently looking into the credit inquiry matter involving McGrath City Honda. We understand the importance of resolving this issue for you, and we are taking the necessary steps to address it.
  Please be assured that we are working diligently to investigate the situation and rectify any inaccuracies. Your satisfaction is our top priority, and we appreciate your patience during this process.
  We will keep you informed of the progress, and once the resolution is completed, we will provide you with a comprehensive update. If you have any further concerns or questions, please feel free to reach out to us directly.

  Thank you,

  ****

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified used 2021, Honda, Passport from McGrath Honda on 8/19/23. *************************** was my salesman. I noticed damage to the right front fender and was promised the dealership would repair it. I also needed a second key, owner's manual, and wheel locks. ******* said he arranged for a service appointment on 9/1/23. I arrived at the dealership and met with *******************. ****** said he had no record of the appointment and he could not help me. After 3 hours, I left the dealership with no work done. ******* was sick from work but called me to promise he would take care of everything. I returned to the dealership with the vehicle on 9/8/23. I received wheel locks and an extra key. The damage to the wheel appeared repaired, but now the right front fender molding was loose. The fender needed special order "clips." On 10/1/23, I emailed Quimso and ******* about repairing the right fender molding and installing a hood protector and the owner's manual. I received no reply. I made a new appointment myself for 10/19/23 at the dealership. Upon arrival, I contacted ***************************, who told me these were all "sales" problems and not service problems, but he would talk to sales and see what he could do. After they had the vehicle all day, I returned to learn that ******* did not have the clips and could not install the hood protector. I received the owner's manual. ******* promised to call me when the parts came into stock; I have yet to have any contact with *******. On 10/24/23, I took my vehicle to a local shop that repaired my fender for $146.14. I contacted *************************** about canceling my GAP insurance, and he assured me on 8/19/23 that I could do it at any time. I completed the cancellation form on 10/27/23 and received a confirmation email from ****** on 10/31/23. I emailed ****** on 11/14/23 asking for an update since I have yet to see the refund of $1,087.77 credited to my account. This ordeal has also cost me three days of work.

  

  Business Response

  Date: 12/12/2023

  I trust this message finds you well. I am reaching out in response to the concerns raised by *************************** in his complaint against McGrath City Honda.
  Upon receiving ********************** complaint, prompt action was taken to address his specific issues. I personally engaged with ****************** to discuss the challenges he encountered during his purchase of a certified used 2021 Honda Passport. In light of this, we have implemented the following resolutions:
  Hood Air Deflector: A hood air deflector has been ordered for Mr. *************************** to fulfill his request for the installation of this accessory on December 27th at 10 am.
  Reimbursement for Fender Repair: Acknowledging the inconvenience caused by the need for fender repair, we are committed to reimbursing ****************** the $146.14 incurred for the fender repair at the local shop.
  Moreover, discussions were held with all parties mentioned in the complaint, including ***************************, *******************, and ***************************. They have been reminded of the significance of delivering outstanding customer service and encouraged to adopt a positive approach, ensuring more affirmations to customer requests.
  We deeply regret any inconvenience caused to ****************** and assure you that corrective measures have been implemented to prevent the recurrence of such situations in the future. Customer satisfaction remains our top priority.
  Should ****************** have any lingering concerns or if there are additional steps we can take to address the situation, we welcome his feedback.
  Thank you for your attention to this matter. All the issues raised in the complaint have been diligently addressed, and we are confident that our customer service will reflect these improvements moving forward.
  Sincerely,
  *************************
  General Manager
  McGrath City Honda

  Customer Answer

  Date: 12/20/2023

  Complaint: 20891961
  
  I am rejecting this response because: Hello,My apologies for the late response. I was hoping we could keep this complaint open until I receive all the items that were promised to me by the dealership.

  These include:
  1 The cost of repairs to my fender ($146.14)
  2. Certification from Honda, and the dealership that my car is certified used.
  3. Insulation of the hood air deflector (scheduled for December 27).
  
  Should I receive all these items on December 27, I will be happy to close this complaint with satisfied.
  
  Thank you,
  
  *******************;     
  
  Sincerely,
  
  *************************;  

  

  Business Response

  Date: 12/30/2023

  Dear BBB,
  
  I hope this message finds you well. I am writing to provide an update regarding a recent issue involving ****************** and his vehicle repair at our dealership.
  
  On December 27, ****************** brought his vehicle to our dealership for repairs. We are pleased to inform you that the repairs have been successfully completed. Furthermore, we have taken the necessary steps to address ********************** concerns by mailing him the check for the repair cost and a copy of his certification policy.
  
  We believe that this action demonstrates our commitment to resolving customer issues in a timely and satisfactory manner. We kindly request that you consider this matter as completed.
  
  Thank you for your attention to this matter. Should you require any further information or assistance, please do not hesitate to contact us.
  
  Sincerely,
  *************************

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The dealership has completed all the work and reimbursement that they had promised to do.

  The General Manager, *************************, made sure all items were completed. Without his intervention, I do not believe anything would have gotten done. It's disappointing that I would need to file a complaint with BBB to get these items addressed.

  Sincerely,
  
  ***************************