Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership does not want to refund $500.00 for down payment for vehicle that was not bought. States they have a policy for non-refundable down payments but will not provide proof of policy that proves this information. The dealership states they do not have the policy document available. Managers refused to speak to us about obtaining a refund. No contract has been signed and no document has been signed stating that we would not receive a refund. They are refusing to provide the only document that was signed agreeing on the out the door price of the vehicle.

  

  Business Response

  Date: 07/14/2025

  Thanks so much for bringing this to our attention.  I will reach out to our sales management to get some more information and then will follow up with the customer to resolve this matter.  If there is no signed, non-refundable agreement, I will get the $500 refunded.  Thanks again.

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23598168
  
  I am rejecting this response because: I have yet to hear anything from the business. It is now almost the 7 day timeframe and have yet to hear back. I emailed the general manager and no response. I visited today 07/19/2025 and they refused again to speak with me and threatened to call the police for trespassing. The sales manager stated that they had already spoken to me regarding the refund being nonrefundable however I never spoke with this manager and that contradicts the response they did to the BBB. The response stated that they would refund me if there was no signed non refundable agreement. I did not sign any such document. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/21/2025

  Good afternoon,

  I am on the phone with the customer now.  I was out of town at a conference last week.  Thanks

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** Equinox from Honda of Downtown Chicago on the evening of 5/14/25. Shortly after, I noticed one of the headlights looked off while driving at night. After inspecting it further, I found that the headlight is sunken in, the beam is lower on the ground compared to the other side, and the brackets of the headlight are cracked. I also noticed that the front bumper appears to have been repainted and is not aligned properly with the hood and light, which clearly suggests prior damage.I paid $1,000 for a 125-point inspection, which failed to catch or disclose any of this. I called the dealership on 5/16/25 and left a voicemail but never received a call back. I later called back and spoke with *****, the sales manager, who said theres nothing they can do because theres no record of a headlight issue or damage. The sales representative also told me the Carfax report was clean when I purchased the car, yet the physical condition of the vehicle tells a different story.All Im asking is for the headlight to be fixed properly. I should not be responsible for repairing damage that existed before I bought the car. Im extremely disappointed with the lack of accountability and customer service. I would not recommend this dealership to anyone.

  

  Business Response

  Date: 05/22/2025

  Good morning,

  Thanks for bringing this to our attention.  The issues identified by the customer were not identified in our comprehensive inspection.  In addition, he signed the Buyer's Guide (attached) which clearly indicates what is covered under "Implied Warranties Only."  These items are not included and would not be covered by the dealership.

  Please let us know if any additional information is needed.  Thanks so much.

   

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23357111
  
  I am rejecting this response because:
  
  We appreciate your inspection process; however, we noticed the issue with the headlight within 48 hours of purchasing the vehicle. Upon closer examination, it's evident this was prior damagethe bumper is completely intact, which suggests the headlight issue did not occur while the vehicle was in our possession.
  
  While we understand the coverage limitations outlined in the "Implied Warranties Only" section of the Buyer's Guide, we believe this may have been an oversight during the inspection process. Im also fairly certain the damage was visible in the photos posted in the original sales listing, but unfortunately, that listing is no longer active. At the time, I didnt think to save the images, as I trusted the vehicle did not have prior damage when I made the purchase.
  
  Given how quickly the issue was identified after the sale and the evidence that it likely predated our ownership, we respectfully request reconsideration for replacing the headlight.
  
  Please let us know if you need any further information or documentation. We look forward to resolving this fairly.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 05/28/2025

  Good morning,

  Although we reiterate that this was not found on our thorough inspection process, we value our customers and will offer $250 towards the replacement of the headlight.  Please have the customer email me at ****************************************************************** and let me know the address to which to send the check or if he'd like to come by and pick it up.

  Thanks so much.

   

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23357111
  
  I am rejecting this response because: 

  Thank you for your response and for the offer. I appreciate the gesture, $250 is significantly below the actual cost of replacing the passenger-side headlight on the ***** Equinox. This amount does not come close to covering the cost of the part and repair, which was already damaged at the time of purchase.
  
  Ive attached an invoice from a recent quote provided by a ***** dealership that reflects the true cost of the replacement. Given the circumstances, I believe a fairer resolution is needed and ask that you take another look at the situation.
  
  Thank you for your attention to this matter.
  
  ****** ********

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint due to Honda of Downtown Chicagos failure to provide any meaningful action or written documentation confirming that my serious safety concerns have been escalated to American Honda *************, despite repeated requests and documented visits.I purchased my 2024 Honda HR-V in June 2024. Since purchase, I have experienced repeated and dangerous braking and lane-keeping malfunctions, specifically involving the Collision Mitigation Braking System (CMBS) and Lane Keeping Assist System (LKAS). These systems have activated without cause, including at least one instance where the vehicle applied the brakes suddenly while no other vehicles were presentplacing my safety and that of others at risk.I have brought the vehicle to Honda of Downtown Chicago more than four times regarding this issue. While some errors were documented and photos were provided, the dealership has not conducted a proper inspection, has failed to diagnose the underlying issue, and has only responded with vague communication.Most concerning:On May 8, 2025, Service Manager **** ****** sent an email stating he would reach out to the Honda representative to ask what the next step will be. Since then, no action has been taken and I have received no confirmation that Honda was ever contacted or that my case was formally escalated.Adding to my concern is that Honda is actively facing class action lawsuits related to similar problems with the Honda Sensing system, including in models like the Accord and CR-V. Despite this, no one at the dealership has disclosed the risk or acknowledged that these issues may be systemic. I believe this is a failure to disclose a known hazard, and it places consumers like myself at undue risk.Their failure to act or communicate transparently suggests a possible strategy to delay resolution until my warranty expires, leaving me with no recourse for a clear manufacturer defect.

  

  Business Response

  Date: 05/21/2025

  Good morning,

  We have received and reviewed the customer complaint.  Since our service department has been unable to replicate and diagnose the issues stated by the customer, he has been advised to contact the manufacturer for further assistance.  We do apologize if this information was delayed and/or not clearly communicated.  Honda **************** will be able to discuss any next steps.  They can be reached at ************ or here: 

  ****************************************************************************************.

  Thanks so much and please let us know if further information is needed.

   

   

   

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reviewed the documents from my used car purchase at Honda of Downtown and discovered several concerning discrepancies. I was led to believe the vehicle's total priceincluding taxeswas approximately $13,418, based on a verbally quoted price of $12,210. However, the final documents reflect a sales price of either $13,811 or $13,418 before taxes, which I only realized after the ******* confirm that I thought I was paying $12500 I went back to my text message with my sister on the day of the sale. So that is what the sales associate told me I had secured. Attached below is a screen shot.During the signing process, I raised concerns about the pricing, but I was reassured by the staff and pressured to move quickly. It now appears that I may have been charged twice for taxes, or at minimum misled about the breakdown of costs.Additionally, I purchased an extended coverage plan that was described as comprehensive, but upon review, only offers basic protectionanother point on which I feel I was misled.Whether through oversight or intentional misrepresentation, this experience has left me feeling deceived. Furthermore, it seems the dealership may have also reported incorrect numbers to the state, which suggests there was confusion or error even on their end.I am requesting reimbursement for the overchargesspecifically, the difference between what I was led to believe I was paying and what was actually charged, including any duplicated tax payments.

  

  Business Response

  Date: 04/29/2025

  Good morning,

  We are sorry to hear the customer feels deceived with the purchase.  However, all pricing was disclosed to the customer and his signature is on all documents.  The taxes were computed and paid correctly- $1174 IL state tax and $138.11 ******* tax.

  The extended service plan is for power train coverage (Prime Protect) and this was reviewed with the finance manager.  Documents signed and accepted by the customer.  If he is not happy with this coverage, he has the option to cancel if he so chooses.  He can do so here: ************************************************************************************************

  Thanks so much and please let me know if additional information is needed.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23199465
  
  I am rejecting this response because:
  issue # *********C3BF The dealership said they were going to sell me the car at ****** and they ended up charging me more. They rushed me through the signing process which I am sure they do to many people. I would like the difference that I paid and the difference in taxes that I paid refunded to me. I know that I bought some insurance from them. That insurance was promised to cover EVERYTHING! Upon further examination of the contract it only covers very specific issues. So not that I need new shocks and tires I will have to pay for that out of pocket. My complaint is that they intentionally misled me to finalize a sale. If I want to get a refund for the probably scam insurance they sold me I will have to consider.
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 05/19/2025

  Thank you for bringing this rejection to our attention.  However, we stand by our original response and information provided.  if the customer would like to come in and speak with the finance director about their concerns, that would certainly be possible.  Please call ************ and ask for ******** ******.  

  Thanks again and please let us know if any additional information is needed.  

   

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Honda Downtown Chicago, *************************************************************************** and decided to place a hold on a vehicle for a couple of days to ensure it was the right choice. To do so, the dealership asked me to put money down, and I gave the dealership a check of $1,000 on 4-2-2025 and it got cashed out on 4-4-2025 without my authorization. However, a few days later, I visited another Honda dealership in ********, where I had a much more positive experience. The reason I ultimately chose to purchase from LaGrange rather than the Downtown Chicago location was because of the ***** difference in customer service. The ********************************************* dealership misinformed me by insisting that Honda Care was required at the time of purchase, which was ********* addition, I had a deeply uncomfortable encounter with a salesperson at the Downtown Chicago location. ****** *. made inappropriate comments, asking multiple times if I had a boyfriend and if I was toxic. These types of comments are completely unacceptable and unprofessional.When I called to request my refund for the $1,000 deposit on 4-5-2025, I was met with a rude response from the store manager, **** ******, and was further disrespected by the salesperson ******, who even called me by the wrong name. I was told to consult with an attorney if I wanted my money back. I didnt sign any documentation stating that the deposit was non-refundable. I asked for the refund policy and I was told there is none because they dont give any refunds back. While I truly liked the car and enjoyed my experience at the ******** location, the behavior I encountered at the Downtown Chicago dealership was unacceptable and unprofessional. Ultimately, I am requesting a refund of the $1,000 I provided to hold the vehicle.

  

  Business Response

  Date: 04/15/2025

  Good morning,

  Thanks for the information.  We will plan to get this deposit refunded to the customer by the end of this week.  Please let me if any additional information is needed.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please either overnight the check to me or deposit the funds back into the bank account. Id appreciate confirmation on how the payment will be issued.
  
  Sincerely,
  
  ***** ***** Ajmac

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/27/25 I reached out about a car that was on Honda of Downtown Chicago's website. Was listed for $41,717. It also came with a pop up of an extra $3,000 for any trade in. Specifically, $3,000 over KBB fair trade. When I inquired, they gave me a price of $46,995 with an extra $1,795 in (what ***** referred to as junk fees) fees. When I asked for the online price with the extra 3K for trade, I was told they could in no way do that. They would be losing too much money. Now they have my info, and I do not have a new car. This is a clear-cut case of false advertisement. When I brought up the attorney general, I was told they have done this for a long time and are doing nothing wrong.

  

  Business Response

  Date: 01/30/2025

  We apologize for any inconvenience or miscommunication.  Our online price does not include any added items and costs associated.  In addition, the trade value is based on the condition of the vehicle and cannot be determined before the physical assessment.  We appreciate the customer allowing us the opportunity and apologize that we could not come to an agreement on a purchase.

  Thanks so much.

• Initial Complaint

  Date:01/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Warning About Honda of Downtown Chicago I had a deeply disappointing experience with Honda of Downtown Chicago and want to share it as a cautionary tale.Initial Interaction While searching for lease deals on a 2025 Honda Pilot Elite or Black Series, I found a promising offer on their website. I reached out and communicated with *******, who assured me ***eatedly that my terms were achievable. She claimed she had spoken with management and stated they wouldnt ask me to come in unless they could meet my numbers. PLEASE, READ THE TEXT EXCHANGE WITH THE LEASE REQUEST ************** the Dealership On January 4th, I arrived at 2 PM expecting to meet ***** and ***, as arranged. Instead, I was met by an uninformed sales *** who didnt know about my inquiry. I showed her my messages with *******, but she mis***resented a Pilot EX-L as an Elite trim, falsely claiming they were "basically the same." After I insisted, ***** introduced me to a more knowledgeable ***. I re-explained my requirements and showed him Danielas messages, and he assured me my terms were perfectly doable.The Misleading Offer After appraising my **** Q5 at just $4,000 (a low-ball offer), they presented lease options for the Pilot Black Series:$1,200/month with $0 down $1,100/month with $3,000 down $1,000/month with $5,000 down These numbers were more than double the $500/month lease I was led to believe was achievable. When I pointed this out, the *** claimed $500/month was only possible if I paid taxes and fees upfrontcontradicting my clear request for a $0 down lease with taxes/fees rolled into the monthly ************* Thoughts This experience left me feeling misled and frustrated. Promises made over text were empty, and my time was wasted with deceptive practices. If Honda of Downtown Chicago truly values its customers, they should honor the terms they claimed were possible. Their failure to do so damages Hondas ***utation and breaks consumer trust.

  

  Business Response

  Date: 01/21/2025

  We apologize for any confusion in regard to the lease payments.  The national ad does not include taxes and fees as those are based on zip code, city, state etc.  Any trade vehicle has to be appraised on site so as to give an accurate value and will also affect the monthly payment.  Unfortunately, after all factors considered, the estimated lease payments were more than anticipated.  

  Thanks so much and please let us know if any additional information is required.  

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *** ***********

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/24 I purchased a 2014 Honda Civic from Downtown Honda at end of business. After completing finance signing and receiving the vehicle I prepared to leave and noticed the vehicle had a warning message stating that there was a problem with the airbags and the passenger airbags were turned off. I came to realize this was no minor issue where I could just turn them back on. I also tried to clean the front windows and couldnt get any washer fluid. Turns out the pump was broken and that I would be putting my or my passengers lives in danger if I drove this vehicle. At this point the dealership was closed and I could only go home. I took the vehicle for a private Inspection and found that it greatly differed from the inspection of the dealership. I trusted this dealership under the Honda Name to provide a vehicle that was thoroughly inspected and found to be safe functioning and at the very least would not put my and my passengers lives in danger. What if I had been in an accident on the way home and no airbags deployed. What should have been a joyous day turned into a nightmare as I had plans for a holiday getaway to take my new car on the road and had to cancel my plans and realized that I purchased a car and am still *******. I shared the results of my inspection with a sales manager initials B.S. who did accept responsibility to fix the airbag issue but stated that he stood by their inspection and would NOT repair anything else. If such a big thing as an airbag malfunction was overlooked how can you say with certainty that nothing else was overlooked. I will include a copy of the two inspection reports to see how greatly they differ.

  

  Business Response

  Date: 01/23/2025

  Sorry for the delay on this one.  We actually ended up taking back the vehicle and refunding Ms. ******* so this one should be complete.

  
  Thanks so much. 

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was serviced on Saturday. I received an email offering $35 off on brake job and $169.95 special on alignment(paid $220).Plus, free pick up and delivery. I called Monday and left a message. No response. I asked consideration for the discounts. No consideration was given.I paid for an **** to and from the dealership. Again, no consideration given. AND, they charged me $30 for using a credit card. Their response, the service department has nothing to do with the marketing department.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with Honda of Downtown Chicago on 7/10/24. At the time we were moving from Chicago to *******, **, and had addresses in both locations. The dealership assured us they could register the car in ** since that was where we were moving to. When I drove the car away, they gave me a temporary license plate that would last for 90 days (through Oct 8), and told me to go to the *** in ******* when I arrived. We were busy with the move and starting new jobs initially, so I went to the *** in early Sept. The *** told me I could not obtain the license plates myself because it was a lease and the dealership would have to submit on my behalf. I followed up with the dealership, and they said they needed proof of my TN residence, so I went to get my TN drivers license within a week of their request and sent back to them. At that point they assured me they could get my TN license plates by 10/8 or would give an extension of the temporary pass. As of 10/7 I heard nothing from the dealership, and still had no plates, so I called to follow up. I was told the title clerk was out of the office and no one else could help. They called back the next day to say they did not have the correct paperwork in the office. I received no follow up, so I called again 10/18 and was again told the title clerk was out of the office. I spoke with the **, and he could not help me, dismissed my concerns and insulted me. I still do not have my TN plates and legally cannot drive my car. I tried to talk to Honda Finance who owns the lease, but they cant do anything until they receive the title from the dealership. I dont know who else I can turn to for help, so I appreciate the BBB can help to intervene!

  

  Business Response

  Date: 11/03/2024

  I believe we have taken all measures to alleviate this situation and are very close to getting the Tennessee registration for the customer.  The state of ********* required a special form for which we did not have and one which had never been required previously.  It took some time to get this form created in the correct format.  This has been done and submitted.  Our GM of Honda as well as our title clerk have communicated with Ms. ******************** let me know if any additional information is needed.  Thanks so much.

   

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22444729
  
  I am rejecting this response because:

  I spoke with the ** of this business on 10/21/24, and he assured me I would have my license plates within 2 weeks. Today is 2 weeks, and I still do not have my license plates. I requested reimbursement from the ** for my lease payments from the time my temporary drive away permit expired on 10/8/24 until I receive my TN license plates (TBD). The ** declined this request and told me we were even because I submitted a BBB complaint. I feel I am being retaliated against for making a ***ort to the BBB. I feel I am making a fair request, as I cannot legally drive my car due to fault of the dealership, so I dont believe I should pay lease payments during this time. I understand that some of this process is out of the dealerships hands, but they did not even start the process until September even though I signed the lease in early July, so I believe this delay was very preventable.

  I was offered reimbursements for other expenses I incurred due to errors on the part of the sales *** I worked with by the **, but I have not received these reimbursements as of yet.

  Also as a point of clarity, the title clerk never did follow up with me to update me on my case, so this part of the business response is incorrect.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 11/07/2024

  Our title clerk contacted the state of ********* on Tuesday to ascertain the status of the registration and was informed that they are significantly behind.  However, they gave him instructions for Ms. ****** that can expedite the process.  He called Ms. ****** and her voicemail picked up and he left a message.  She can call ***** directly at ************ or at ************ and ask for him or his extension 515.  He'll be able to explain the process for her registration.  In regard to the lease payments, we will not be reimbursing those as much of the delays were beyond our control.  However, I will be happy to send a check for $200 for the inconveniences related to this process.  Thanks so much.

  Customer Answer

  Date: 11/09/2024

   
  Complaint: 22444729
  
  I am rejecting this response because:

  I strongly disagree that this delay was out of the dealerships control. I signed this lease in early July, and the dealership did not even attempt to contact me for proof of TN residence until mid-September. That tells me they did not even start the required paperwork until more than 2 months after I signed the lease. If they had started this process promptly, I could have had my TN plates before my temporary pass expired on 10/8/24. Three months should have been more than enough to complete this process, even with delays with the Shelby County Clerks office. 

  
  Sincerely,
  
  ****** ******