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Business Profile

Museum

WNDR Museum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Museum.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Salvage *************** collaborated on 'Fresh Fest *******' at WNDR Museum, with a $3000 payment agreement within 30 days. Post 30 days, **** cited closure of their ******* location and LLC, refusing the agreed payment. We fulfilled our commitment with a successful event, and the $3000 is essential for our ongoing operations. Seeking resolution through the Better Business Bureau due to the breach of payment agreement.

  • Initial Complaint

    Date:04/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order No. ****8P2QYJX* The purchase of the tickets were not authorized by me. I spoke to employee at facility where she ensured me the money would be refunded in 5-7 business day because it was not authorized. I still see a charge for the tickets that I did not authorize. I have sent many emails to their customer service with no luck. My bank is telling me to contact merchant. The tickets were never used. I am requesting a refund.

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my email to them about a month ago. O have also tried reaching them through ********* instagram, ******* but no reply.Hi! I hope this message finds you well and healthy. I hope your new year is going great as well.My name is *************************** and I visited the attraction last 0/13/2023. However, on this day, all the exhibits were not open. There were honestly about 10 at most that were available to the public. On the website, it said that there were going to be about 20. I then asked one of the employees of the disparity. She had told me that all exhibits may not be available til the end of the month. With this being said, I feel like me and my girlfriend were completely swindled by the misinformation. No where did it state in the website that not all exhibits were gonna be open on the day we went on. I would like to respectfully ask for a refund as we did not get what we paid for and we were definitely cut short of the full attraction. I look forward to hearing from you. Thank you.

WNDR Museum is NOT a BBB Accredited Business.

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