Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were quoted $1100 for a partial pack move. We were charged over 3 grand and it took 12 hours to move from a 2 bedroom apartment 1.5 miles away. Time and materials were padded- things that should never have been padded (plastic spice container) were packed like fragile glassware. My husband has to help unload the truck to move things along. When I walked into the apartment that was being packed up, a mover was laying down, on top of my couch cushions. The knife block was not secured and my stomach was almost cut open because all the knives fell out onto me when I took them out of the box. Everyone at the company keeps transferring me to a different person who then hangs up on me. The last person I spoke to told me there's nothing that they could do and there would be no resolution.

  Business Response

  Date: 07/10/2025

  Thank you for the opportunity to address your concerns, ****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. A customer service agent has reached out to you by email on 7/9/2025 and left voicemails for you on 7/9/2025 and 7/10/2025 via the contact information located in your file in our internal system to address these concerns. Please respond to your assigned customer service agent. We are eager to fully understand your experience and assist you. We sincerely apologize for the inconvenience this has caused, ****. 
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/12/2025 I paid $270 as a deposit for moving services. The move was to take place beginning on 6/30/2025 and end on 7/1/2025. The company confirmed my move as scheduled on 6/29/2025 and assured me the movers would arrive between 1-4pm on 6/30/2025. On 6/30/2025 the movers never showed. At 3:45pm on 6/30/2025 New City said their ops team was aware and they would be reaching out. After this phone call (initiated by me) they ceased all communication. No one answered the phone, no email response, nothing. On 7/1/2025 when I requested a refund for my deposit the saleswoman apologized and said her ops team was on it. This is the same ops team that doesnt answer the phone, doesnt call to provide updates, and lied to me that the movers would arrive between 1-4pm on 6/30/2025. I have ZERO (0) confidence that they will provide a refund unless forced to do so. Taking a quick scan of their recent ****** reviews shows that I am not the only person having this issue. This company needs to be investigated and shut down. The fact that the BBB gives them an A+ rating is stunning!

  Business Response

  Date: 07/10/2025

  Thank you for the opportunity to address your concerns, *****. Our sincere apologies for the last minute cancellation, as this is never the commitment we make. On 7/10/2025 your full deposit was refunded back the your credit card on file. Please allow 3-5 business days for your card issuer to post the transaction. A copy for the transaction invoice will be emailed to you. We sincerely apologize for the inconvenience this has caused, *****.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear New City Moving Team,I am writing to express my strong dissatisfaction with the moving service on May 30, 2025. We booked a 2:00 PM move, which your team confirmed, but your movers arrived four and a half hours late at 6:30 PM.They quickly packed and left, reaching our new home around 8:30 PM. Immediately, they stopped unloading and demanded payment for 3.5 hours of labor (until 10 PM), insisting the move would finish by then. The dispatcher, *****, confirmed this and asked for payment upfront.During unloading, the team leader was unprofessional, saying things like I will dump the furniture in the garage and telling me to stop crying for one minute when I raised concerns. Most of our belongings were haphazardly dumped into the living room, creating a big ******* about 9:50 PM, they abruptly stopped, claiming they had worked since 6 AM and refused to continue. They wrongly accused me of demanding they finish in one hour and told me how to do their job, neither of which was true.***** later agreed to send a second crew the next day without charging distance fees. However, the crew never arrived, and customer service denied any arrangement and insisted I book a new move with fees. This failure left us scrambling to find movers and living out of boxes for days, causing major inconvenience and stress.Given your late arrival, poor communication, unprofessional behavior, and failure to honor your promises, I am requesting a partial refund for the trouble caused.Please respond promptly with how you will resolve this issue.Thank you for your attention.

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address your concerns, ********. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. A settlement agreement will be sent to the email address we have on file for you via DocuSign. Contact information for our corporate ************* team will be located on the agreement should you have any questions. We sincerely apologize for the inconvenience this has caused, ********.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****** *****

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1, our move scheduled weeks in advance, paid $100 deposit, confirmed a week before, the day before gave *** all the details of our move. All set for an 8 am move the next day right? Nope, at 8 am called and was told on the way..wait till 9:30, called and now they can't find our record? They say too bad, no move available till Wednesday? The most shocking thing I have ever experience with a business. They could have cared less. Thank God for **** who got us movers at the last minute. Problem is the reason we scheduled early move is Cubs game that day so we had to pay $100 extra for a parking spot for the truck during the game, the movers didnt have a big enough truck so ended paying almost double the cost. Instead of around $700 estimate from ******** cost $1200 because had to go back twice. ******** never called back and were like oh well. This business should be embarrassed. When people move, they have to because of lease, jobs, etc. They were callous and uncaring and put us in a terrible position both financially and time wise.

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address your concerns, ******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Unfortunately, we were unable to locate your file within our system database. Please provide your customer ID (CID) reference number, or the phone number used to book your move.Upon locating your file, we will investigate further. We sincerely apologize for the inconvenience this has caused, ******.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : 9th of April 2025 Amount paid : $100 deposit Business was to carry out a moving service of my belonging to a new address Nature of dispute: Refusal to refund $100 deposit.I had cancelled the scheduled move on the 15th of May 2025 when I received a call from the operations team that the cost of the move ($480) given to me previously by a member of the dales team was not the correct amount and that it was much higher than the initially amount at the time I made a downpayment of $100.There was a disagreement, so I had to cancel it immediately. The cancellation was made 49hours before the scheduled move time (10am on 17th May 2025); and going by the company policy, moves must be cancelled not less than 48 hours prior to the move ******* the time of the cancellation, I was told by the operation team that the refund will be processed immediately and an email will be sent confirming the cancellation, but neither the refund of $100 was process nor an email sent as a confirmation for the cancellation.I called the following day after the cancellation was made and the lied to me that the deposit has been refunded and that I should check with my bank and that the email confirmation for the cancellation will be sent.Having contacted my bank and viewed every transaction on my bank account, there has been no deposit of a refund at all.I called repeated afterwards and lately, the operation team have laud out a dispute that the cancellation was made less than 48 hours prior to the move.I have every proof as to the time the cancellation was made over the phone and proof of making a $100 deposit.The business has not in any way resolved the problem; instead they have twisted the matter that the cancellation was made less than 48 hours before the move.

  Business Response

  Date: 06/02/2025

  We appreciate you bringing this to our attention, *******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system, it was found that your deposit was refunded back to your credit card on file on 5/20/2025. We sincerely apologize for the inconvenience this has caused, *******.

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially set up the service the lady told me about the travel fee. She said it shouldn't be much because the houses were only 12 miles apart. They charged me ****** for travel. I told the lady Everything was already packed so they wouldn't have to use packing materials. They decided to use plastic wrap, tape, and mattress covers because they wanted to use it. They charged me ****** for packing materials. They decided to bring a smaller truck and had to make 2 trips and they charged me ****** a hour. They tell me I have to pay for them to keep working and they are guessing they should be done by 10:30 so they started @ 2. I had to pay 2130 and I put 100 down payment so I had to pay the remainder. The movers tell me they are ready to go back to the house to make the second trip. We leave and I get a phone call from they office to say they will have to do the rest the next day because they can only move so many hours a day. I asked why they didn't say that when they made me pay for the day and they can't finish. When they said 10:30 they knew they were over the hours than. He said I don't know he just told me that and I apologize. I asked him will I have to pay any thing extra the next day and he says no. I won't charge you another travel fee. The next day they call me and say we have the rest of the things on the truck and I need to pay an additional ****** because they needed an extra hour. I already had to wait an extra day and now you want me to pay another ****** when I already paid 2130. I told him I don't have any extra money that's why I asked will their be an additional charge. He said Well if you don't pay we will keep your stuff on the truck and it will go to our storage and you will get storage fee's until you are ready to pay. I had to give them an extra 200 I didn't have after giving them 2130 which with the extra fee's I wasn't expecting to pay. They also broke my dishes and I tried calling back to tell him and he wouldn't answer the phone.

  Business Response

  Date: 06/05/2025

  Thank you for the opportunity to address your concerns, ********. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file, a chargeback is currently pending and being processed. Before we are able to move forward with any sort of settlement offer, this process must be completed. We will fully comply with your card issuer and this process. Moreover, we do most sincerely apologize for the inconvenience this has caused.

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: May 1, 2025. Amount Paid: $1,376. Commitments: Move booked 1 month in advance for a 1pm start time. During initial reservation call, the start time was confirmed as 1pm because we had elevator reservations from 1-3pm and 3-5pm. The salesperson was aware of the strict timelines with the elevators and said this would not be a problem. During the confirmation call the night before the move, it was first communicated that there was a 3 hour window (1-4pm) to that start time. Nature of the Dispute: The company failed to fulfill the agreed-upon terms. Movers arrived 3.5 hours late (at 4:30pm), which was beyond the 3-hour start time window confirmed in the final call. This caused a huge disruption to our schedule and resulted in a fine for being outside of our elevator reservation time. Also, the 3-hour start-time window was not communicated during the initial reservation call, which shows complete lack of transparency. We were also not provided an itemized receipt detailing the specific time encompassed in the labor charges and the specific moving supplies used. We were not provided copy of the contract despite requesting a copy on May 5th. Attempts to Resolve: I contacted New City Moving multiple times to dispute the breach of contract, but the company was unresponsive and dismissive. When we expressed our frustration and desire to speak to a manager on the night of the move, we were told we had to pay in full, otherwise, they would pack up all of our stuff on the truck and drive away with it. Due to this coercion, we paid but asked a manager to reach out. We were told one would contact us on 5/2 but they never did. I called many times on 5/5 and was met with disrespect. **** called me on 5/6 but I missed the call so tried several times to call back on 5/6 and 5/7. **** didnt answer my calls and didnt make reasonable effort to schedule a call when I offered several day/time options over text. The company did not provide any resolution or refund.

  Business Response

  Date: 05/13/2025

  We appreciate you bringing this to our attention, *********.  Weve set high standards for our teams and are so sorry to hear that they were not met during your move with us. **** will be reaching out to you directly to address your concerns and negative experience. We sincerely apologize for the inconvenience this has caused, *********.

  Customer Answer

  Date: 05/21/2025

  Complaint: 23308854
  
  I am rejecting this response because: the business responded that someone would contact me, and I was waiting to see if they did and wanted to give them ample time. I planned to respond by the end of the day today since I still have not received any communication from the business like they said they would. Their resolution is not satisfactory since no one did reach out. Thank you! 

  Sincerely,
  
  ********* ********

  Business Response

  Date: 06/03/2025

  Thank you for the chance to respond, *********. Our sincere apologies for the difficulty of connecting with you. Per review of your file in our internal database system, it was found that although **** attempted to contact you, he was not able to get through. In good faith, a settlement agreement will be sent to the email address we have on file for you via DocuSign. Contact information for our corporate ************* team will be located on the agreement should you have any We sincerely apologize for the inconvenience this has caused, *********.

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired New City Moving for a 2-bed/2-bath move from ******** to ******* on April 19, 2025. I was quoted $2,000, inclusive of labor and travel fees. After loading up the truck at the first location, the moving team took nearly 40 minutes to arrive at the second location, which is less than 4 miles/approximately 12 minutes away. We observed the truck sitting in the alley at the first location for approximately 30 minutes before leaving. When it came time to review the final invoice on an iPad at the end of unloading, I noticed inaccurate records of inventory (11 boxes were noted instead of the actual 4 that were used, end time of 5 pm when labor had ended at 4 pm, etc.). When I pointed it out to the lead mover, I was told to "take it up with customer care." The final charge was $2,354. The lead mover proceeded to apply my signature to multiple consecutive pages without allowing me to review the documents I was signing. While unpacking, we observed truly excessive amounts of packing material used for the few items that NCM packed for us, including mostly empty boxes crammed full of crumpled paper, those same mostly empty boxes wrapped multiple times with tape, etc. At the time of writing, *** has declined to refund us for inaccurate labor and packing material charges.

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to address your concerns, January. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. A revised settlement agreement will be sent to the email address we have on file for you via DocuSign within 48 hours. Contact information for our corporate ************* team will be located on the agreement should you have any questions. We sincerely apologize for the inconvenience this has caused, January.

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23305467
  
  I am rejecting this response because: I did not receive an adjusted settlement as offered in the response.
  
  Sincerely,
  
  January ******

  Business Response

  Date: 06/02/2025

  Thank you for the chance to respond, January. Per review of your file in our internal database system, it was found that the revised settlement offer was sent to you via email on 5/15/2025 as promised. Please feel free to reach out if you have any questions. Thank you again for the chance to respond, January.  

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23305467
  
  I am rejecting this response because: No updated claim was delivered to my email address on file with NCM. In the attached screenshot of my inbox, I have highlighted in green the email containing the original claim offer from *** of $90 in compensation for a destroyed microwave, and a "your move is now confirmed!" email I received on May 13 for unknown reasons. I'm also attaching a screenshot of my spam/junk inbox to prove that no such email was delivered there.

  Regardless, I strongly disagree that an additional $60 on top of the original $90 claim offer is sufficient compensation for the noted discrepancies in inventory/packing materials/labor time. By our count, in total, $340 is owed. $100 for a half-hour of labor that we should not have been charged (we observed the moving team sitting in their truck in our back alley for approximately 30 minutes before heading to the second location), $150 for packing materials that were inaccurately reported, and $90 for the destroyed microwave.

  Sincerely,
  
  January ******

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/25 New City Moving ruined my couch during an apartment move. The movers did not come prepared with a drill (standard moving equipment) and were unable to remove the legs on my couch (that were put on by the same moving company last year). In order to avoid damages to my $3000 couch that had been meticulously cared for, I went to a nearby ********** to purchase a drill for them (using my own money). In the 20 minutes I was absent, the movers somehow shoved my completely unwrapped couch through the doorframe and outside into the rain before clearly setting the couch down on its side on the ground. They then moved my couch into the filthy moving van completely unwrapped. They also did not wrap or box a single cushion and clearly placed them directly in the back of the truck. The couch was severely stained due the movers 1) negligence (the couch should have been wrapped whether the legs were attached or not) and 2) the inability to wait 10 minutes for me to bring a drill (basic equipment that they should have provided). The cushions also arrived filthy due to not being wrapped or boxed & one was soaking wet. New City Moving has offered me $185 in damages (~6% of the value of my couch) per their standard claims policy. Given the incident was not a mere moving mishap (dropping a box, etc.) but instead pure negligence and lack of competence by their crew, there should be negotiation for the amount to be reimbursed. I contacted the claims department and was stonewalled by a member of their team.

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to address your concerns, *****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system, it was found that you have been working closely with your assigned claims agent. A settlement offer was sent to you, our valued customer, and you rejected it. To address any concerns, please reach back out to your agent or to our corporate ************* Team via the contact information located on the claim form that was emailed to you. Our sincere apologies again for the negative experience, *****.  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired *************** expecting a professional moving experience, but was extremely disappointed. Without informing me, they subcontracted the entire move to *********** Moving Companya completely different company that I did not agree to work with. During the move, they severely damaged our outdoor furniture, and despite having paid for $10,000 in damage coverage, *********** is now refusing to handle the issue.Ive called New City Movers twice to address this, but theyve been completely unhelpful and unwilling to take responsibility, even though they were the company I originally hired and paid. This whole experience has been frustrating and dishonest. I would strongly advise others to avoid both of these companiesespecially if you expect accountability and professional service.

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to address your concerns, *******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system, it was found that you are currently working closely with your assigned agent on your open claim and have a pending settlement offer to address your negative experience and damage. Please reach out to your agent or to our ************* team **** the contact information located on the claim form that was emailed to you. We sincerely apologize for the inconvenience this has caused, *******.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23294547
  
  I am rejecting this response because: while I have been working some someone within the claims department, the $400 settlement that has been offered is disrespectfully low for the amount of damage caused. Per your request, I had the furniture inspected and the necessary repairs quoted to fix the damage caused by the movers during transportation. Attached to my response is the repair quote that I sent in to the claims department in dispute of the unfair offered settlement. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/14/2025

  Thank you for the chance to respond, *******. Per review of your file in our internal database system, it was found that your settlement offer did reflect the valuation protection selected by you, our valued customer, for your move. The offer was a final offer and your agent provided a detailed explanation breakdown. On 5/5/2025 you stated a refusal to the settlement offer. If you have questions or need assistance, please do reach out to your claim agent or to our corporate ************* Team via the contact information located on the claim form packet that was emailed to you. Thank you again for the chance to respond, *******.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23294547
  
  I am rejecting this response because: This is getting ridiculous and I can not believe a company that I have used twice, and successfully referred to my Mom and best friend is treating me in this manor. On 5/5/25 I disputed the incredibly inappropriate settlement that was offered. I was told that "Unless documentation is provided to substantiate that repair cost exceed the amount currently being offered, the offer will remain as full and final". I spoke with ****, who I was told is a manager, and he also said I needed to do this and that you wouldn't further continue on the conversion without the repair proof. I then paid to have someone come to my house and inspect the damage so that they could provide me with a quote on what it would take to repair the furniture. I received the repair quote and submitted it on 5/13/25. Prior to the move, I paid new city moving/all my sons to have "Full value protection" up to $10,000 id damage. This stated that the carrier would repair, replaced or offer a cash settlement for an amount not to exceed the items depreciated replacement value. So far, none of these have happened. I have been offered $400 to cover either $6,000 in damage to a furniture set that cost just under $10,000 to purchase. 

   

  New city moving/all my sons moving needs to make this right.
  
  Sincerely,
  
  ******* *******