Business ProfileforBest Western

I have contacted Best Western Corporate twice and they state they cannot help. I feel they should take accountability for their ******* made a reservation with Best Western, Findlay on 4/4/24 for the night of 4/8/24. The reservation was made through Booking.com. The next day we found out that our son was having a health crisis and realized that we may need to cut our trip short.I called the owner of the hotel, *******************, the afternoon of 4/5/24 to inquire about a cancellation. He told me that he could not offer a refund because the booking was made through a third party. He also told me that he had multiple people calling to book the room and asked me to let him know our decision. I spoke with a rep from Booking.com that evening and she immediately agreed to refund the fare due to the emergency nature of the situation. She called **** with me on the phone to request that he approve the refund and he immediately adopted a nasty tone and refused to agree to the refund. I whispered to my husband that **** was being rude to the rep, and he heard me say this and became agitated and began to scream at me, using racially charged, misogynistic language. He screamed that I was a ***** three separate times and when I asked him not to scream at me he shouted I will SHOW you screaming in a threatening manner.The Booking Rep and I asked him to disconnect so we could complete our call. I was very upset and she was attempting to reassure me and he burst back onto the line (he has only pretended to hang up and was listening in on our conversation) accusing her of scamming the hotel. Our family did end up traveling to *******, but had to make a second booking in the area due to feeling unsafe traveling to this hotel due to the hate speech, threats, and unhinged nature of this hotel owners behavior.On reading reviews of this hotel, we noted this is a pattern of behavior for this owner, threatening guests until they leave and refusing to refund their fare.