Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recipe for teriyaki salmon rice bowl did not include Ginger, green onions, and chile seasoning.

  

  Business Response

  Date: 10/12/2023

  Hi there! We are so sorry to hear about the missing ingredients in your order! We would be happy to help with this--please contact our support team at ********************************** or by phone at ************. Thanks!

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to look at Home Chef's menu to see if I wanted to order but they have you create an account to do that. I did. I did not like the menus so immediately canceled my account all within 30 minutes. Today I get an email that I have meals on the way to be delivered today and they have charged my account $40.96. I did not order these meals and I want a refund!

  

  Business Response

  Date: 10/11/2023

  Hi there, we apologize for any confusion. As stated at sign up, since we are a subscription service, your first order is scheduled automatically when you click Sign Up and Select Meals and pay for your product. Please contact our support team at ********************************** to receive assistance with this.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the conversation AGENT **************** Thanks for your patience while I'm assisting multiple customers! I'll respond more fully in a minute. ******************************, I do apologize for the confusion here. Your account is active, which is why that order was issued. Since we are a subscription based service, unless you skip a week or close the account that order will automatically be sent out. ****: I was setting up an account with your company only and decided to wait to make a decision on what I was going to order, then I noticed that my bank account had been charged. Not ok! I want the funds returned to me at once. **************** We are a subscription based service, that is what you agreed to when you signed up. I closed the account for you and issued a 50% refund, which will take **** business days to post to the original method of payment. No ma'am. I don't want your food. I want the funds returned to me in it entirety. **************** Unfortunately since you signed up for the account and agreed to the terms, the only thing I can do is issue the 50% refund and cancel the account for you. I can't stop that order from arriving, so please enjoy, share, or donate that box. ****: This is not something that I agreed to. All I did was set up my account so that in the future I would be able to easily pick my meals. I never did that. I'm gluten-free. **************** It is in the terms and agreements when you complete the account. ****: This is a very Sneaky way to do business. I will be forced to post this already copied conversation on several platforms for thousands to see if I do not get a refund in total. I suggest that you speak with your supervisor before making an error in customer relations. Trust. **************** If you'd like to speak with a manager you will need to give us a call at ************ ******************'m closing this chat. If you have any other questions, please send us a message at *********************************** Have a great day! BOT: Feel free to chat back in if you need help with anything

  

  Business Response

  Date: 10/11/2023

  Hi there--we apologize for any confusion. Since we are a subscription based service, unless you skip a week or close the account, an order will automatically be sent out. We are unable to issue full refunds for orders that are successfully processed. Please contact our team at ************ should you have any additional questions.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20714751
  
  I am rejecting this response because: I was told that I would indeed receive a full refund due to the fact that 1. I didn't order anything from you 2. I'm gluten-free and your company simply assumed the sale and sent me some random food that I couldn't eat if I wanted to. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/17/2023

  Hi there, if you were offered a full refund, please contact our support team at ******************************** or by phone at ************ and an agent would be happy to reference your previous conversations and help further. Thank you!

  Customer Answer

  Date: 10/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Home Chef because I got a promotional special from another site. When I went to checkout for my first order, after having surrendered personal info and a credit card #, I discovered that the promotion that had lured me in was bogus. Specifically: 18 free meals was changed to 50% off. When I asked that my information be purged, they stopped communicating with me. It's a bait and switch scam.

  

  Business Response

  Date: 10/09/2023

  Hi there, we are sorry to hear that your intended promotion was not correctly applied. Our team would be happy to help further--please contact us at ***********************************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home Chef sent me more meals than requested. Did not provide customer service to change this issue. When we made the meals my husband got sick, nausea, stomach cramps and caused a lack of appetite. The wont let me cancel the subscription. They tell me it is but when I sign online it says Ill receive a shipment in 2 weeks because I did not actively skip it. I want out of the subscrption.

  

  Business Response

  Date: 10/04/2023

  Hi there, we are sorry to hear about this incident. Please contact our support team at ********************************** or by phone at ************ so we can assist further. Thank you.

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for homechef 2 or 3 weeks ago. My ordered never arrived, despite them marking it as delivered. I called 4 times alone this morning and each time the line is mysteriously disconnected. The person that I reached did say that the order was delayed before the line mysteriously disconnected. I want ALL of my money back.

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I filed a dispute with my payment source and was able to get my refund, so please close the case.
  
  Sincerely,
  
  Mayo Az

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to formally address a concern I have encountered with the business "Home Chef" in relation to a Groupon voucher that I purchased.The Groupon deal, as advertised, was clear in its intention: upon redeeming the voucher, I was to be charged only $21.98, which covers the shipping cost for two weeks. However, when attempting to redeem my Groupon voucher with Home Chef, I was told that in order to honor the voucher, I would need to pay an additional amount, totaling up to $107.This is misleading and seemingly intentional on the part of Home Chef. The original Groupon deal did not stipulate or hint at any such additional cost. As a consumer, I feel deceived and misinformed. The very essence of purchasing through platforms like Groupon is to avail discounts and special offers; however, in this instance, the promotion appears to be a guise to attract customers, without fully delivering on the promised offer.I understand that mistakes and miscommunications can happen; however, considering the reputation and stature of both Groupon and Home Chef, I am surprised and disappointed. I would appreciate the Better Business Bureau's intervention in this matter to ensure that the offer is honored as originally intended, and to prevent such misleading practices from affecting other unsuspecting consumers in the future.Please let me know of any further information or documentation you may require to facilitate the resolution process. I genuinely hope that with your assistance, a fair and just resolution can be reached.Thank you for your attention to this matter.I paid Groupon $73.20 of which I am requesting a refund of $36.60 as I was only able to honor half of what was promised from the initial groupon and intentionally misleading.

  

  Business Response

  Date: 09/26/2023

  Hi there, we are sorry to hear about this. We would be happy to take a further look and help out. Please contact our Customer Support team at ********************************** or by phone at ************ so we can help further. Thank you!

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20652308
  
  I am rejecting this response because: I have already tried to rectify the situation with customer support and they've offered 0 support and simply stated what is already presented in their misleading Groupon offer of which does not use the platform as it's intended. To further the situation, I have asked for my account to be deleted multiple times and to delete my data as that's my right to which has required many emails as of course they want to keep my data in hopes I sign up at a later date. Overall I believe Home Chef to be incredibly unethical in their business practices.
  
  Sincerely,
  
  *****

  

  Business Response

  Date: 10/09/2023

  Hi there, we apologize for any miscommunication. For any Groupon orders, please contact Groupon directly for a refund. We would be happy to assist in any account deletion--please contact our team at ********************************** as we are unable to remove accounts from this platform. Thank you.

• Initial Complaint

  Date:09/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a meal kit in the second box that was missing all meat items. I have been a customer for 2 weeks and each week I have missed items in my box. Company has poor packing quality and not responsive to request to cancel subsription.

  

  Business Response

  Date: 09/26/2023

  Hi there, we are so sorry to hear about this! Our team would be happy to take a look and help further--please reach out to Customer Support at ********************************** or by phone at ************. Thanks!

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an ongoing quality issue with this company. I am constantly receiving orders that do not contain all the ingredients to properly make the meal, no recipe cards, spoiled produce. I received a shipment several weeks ago that contained meal kits but no proteins. I am constantly having to contact Home Chef about these issues, I receive a credit, but the issues are not resolved and keep occurring. I have paused my subscription as there is no option to cancel.

  

  Business Response

  Date: 09/18/2023

  Hi there, thank you for sending this feedback. We apologize for the continued issues with the service. Pausing your account is an effective deactivation and you will not receive future orders unless you manually reactivate the account. Please contact us at ********************************** and we would be happy to assist further.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business auto-renews for an additional 6 months at a time. If you contact them immediately after the auto-renewal is charged, they insist on keeping the money and sending you 6 more months of boxes.

  

  Business Response

  Date: 09/18/2023

  Hi there, thank you for reaching out. You are able to deactivate your subscription at any time by clicking the "Pause My Account" button in your Account Settings. Your subscription will not automatically auto-renew unless an auto-renew date is manually set. Please contact our team at ********************************** and we would be happy to help further with this.