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Business Profile

Marketing Programs

DAZN Limited

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 03, 2025 I attempted to order the Canelo fight and was charged 70. I downloaded app and proceeded to setup my account to watch the fight. Could not stream fight from my phone and ******* did not allow me to access app from tv. An hour after ordering I chatted with customer service as I wanted a refund. Representative started they could not issue one. Why would I pay for a fight I can't access? Even on live tv it freezes. I want a refund this is horrible. I cancelled my subscription within the hour I have emails for proof just need a refund please

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against **** for their refusal to honor my request to cancel my account and delete my personal information.I initially signed up for **** with the intention of watching a single event. I paid the advertised fee and assumed it was a one-time transaction. Upon realizing I was being charged for an ongoing subscription, I immediately contacted ***** customer service to cancel my subscription and request that my personal data be removed from their *********** my frustration, I was informed that I am now obligated to pay for a full 12-month subscription and that they will not process a cancellation unless I update my billing information and pay the remaining balance. This is unacceptable. I should not be forced to continue paying for a service I no longer wish to use.Furthermore, their refusal to delete my personal data violates basic consumer rights, particularly in regard to data privacy and control over ones information.I respectfully request that **** cancel my subscription immediately, cease all further billing attempts, and permanently delete all of my personal data from their systems. I would appreciate the BBBs assistance in holding **** accountable for these concerning business practices.Thank you for your time and attention to this matter.

  • Initial Complaint

    Date:03/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a service to stream a sports event that has so many issues attempting to stream. Ive been trying to cancel my membership since I first downloaded the app. I have not used it since and they will not only not cancel it theyre trying to have me pay them $80 to cancel this crappy service. The customer service is as bad as its product theyre trying to sell! I had called in July 2024 attempting to cancel. Just terrible!

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,Dazn is a sports streaming service.I cancelled my **** account today on 2025-02-10 and yet they want to charge me next month of subscription that is to happen on 2025-02-18. They say in their cancellation 30 day policy. I want to confirm if the is legal in ****** since i don't want to have next month of subscription.I included my chat with their services.Thanks

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the **** app to watch a boxing match, it was promoted as being a deal of $21.00 for a one year subscription. When I bought the app I immediately completed a cancellation to ensure it would not auto renew- plus I figured a whole year later I would forget. I was then charged again a month later. The cancellation process was difficult to find and complete and required an approval/finalization from the company. The second time- when i completed the cancellation process I took a screen shot for proof. A month later I was charged once again $21.00. I am so frustrated because if it was promoted as $21.00 per month I would have never got the app for a year for a monthly payment. when i reached out, the only option was typing through an instant messenger, it took forever, and after about 30 minutes of them saying I did not cancel, and then I provided proof, I was then informed that they would not cancel my subscription for no reason, about ten minutes later they then told me if I gave them more money $20.00 they would cancel it. Honestly they have been so deceptive up to this point I do not trust them, so I just cancelled my card. I would like a refund of the ***** I paid post my initial cancellation. I would also like them to be more transparent with consumers.

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my annual subscription with **** several months ago. I remember going through the process vividly, however after seeing DAZN take $279 from my account on September 8th I immediately contacted them and not only confirmed the cancellation, but also informed them of the situation.**** responded with one generic email dated September 14th informing me there was nothing that could be done on their end. After pushing back I received the email attached to this complaint showing a refund would be deposited into my account within 5-7 business days. This time came and went. On September 30th I again began emailing **** asking about the funds. I have since received 4 straight generic emails refusing to acknowledge the situation in the ************ is quite clear they believe I will lose my persistence and they will get to keep my money. This will not be the case. Can you please help me. I have previously informed **** that I would submit a BBB, but to no avail.

  • Initial Complaint

    Date:09/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $39 for *** package for this service and they are telling me theres a problem with my account. The customer service phone number is disconnected. They have a chat service that is not responding. I would just like my money refunded and account cancelled.

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pay-per view event a few weeks ago, the ***************** vs ******************* fight on DAZN. I did not want a subscription to DAZN, but that must've been in the fine print. Okay cool, you got me...and extra $34 or whatever because I didn't cancel quick enough.Here's the problem...YOU CAN'T CANCEL. Please see the photos attached...even when you navigate to where their FAQs tell you how to cancel your subscription...you still have to wait for a chat person to engage you...and they just won't. They ignore the chat.

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd like to report a company running unfairly. DAZN is a subscription service for sports. I recently went through their checkout, and the confirmed amount was $100 in the checkout page. I was actually billed for $125 plus tax. Seems like a mistake? Their customer support will do nothing to help, and won't even refund the purchase. This thread of full of people with the same issue: **************************************************************************************************** They have the sole rights to full *** coverage in ******. I have attached screenshots of the full checkout/billing experience, as well as the resulting charges

  • Initial Complaint

    Date:08/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested a cancellation of my subscription twice from this company in writing and continue to be charged. When I speak to them, they say that I can cancel my subscription but not my contract-I dont understand what they mean and they wont respond, because ** continuing to be charged monthly and not sure what for, if I cancelled? I was told I will be charged for 9 more months.

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