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Business Profile

Marketing Consultant

L.E.K. Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted for and performed a one-hour paid consultation BY PHONE FOR L.E.K. , a global consulting group with offices in numerous states ******************* In spite of my persistent follow up, for over three months, I HAVE NOT BEEN PAID. Went to my bank today, May 7, and NO PAYMENT- third month I've been to the bank in person to check.This is the piece of s*** that hasn't paid: I am owed $350/USD *** ********** Associate Consultant | L.E.K. Consulting Kindly advise how I can get paid?

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 13th, 2024, I took part as a consultant for $350/hr but have never been paid. I have attempted to contact LEK, but have received no response. I would just like to be paid what I am owed - approximately $200.

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by *********************************** from LEK consulting via linked in regarding a paid opportunity. I spent approximately 45 minutes on a call and never received the payment promised. As you can see I contacted ************************ several times with no response. My time is valuable and I provided my expert opinions during that phone call. I am asking that they provide the compensation as promised.

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a phone survey with this company back on 9/27/22. I was promised an honorarium of $300 for completing the survey. I need the company to compensate for the time and give me the promised amount of $300. It's been almost 3 months now. Interest should also be getting charged.I have emailed and left multiple voice messages regarding my compensation. Still have not received any feedback from this company.I will include 2 email messages below for your reference. First is the compensation amount. Second is the confirmed scheduled time for the survey.From: ***************** <****************>Date: Thu, Sep 22, 2022 at 10:29 AM Subject: Invitation to discuss clinical urology services with L.E.K. Consulting (USD 300 / Hr)To: <*****************> Dear ****,My name is *****************, and I am an Associate at L.E.K. Consulting (www.lek.com), a global strategy consulting firm. We are conducting a market study in the clinical urology services space in *****************. We would like to invite you to participate in our discussion based on your background and experience. Some specific topics of our conversation include:- Current and emerging macro trends in the clinical urology landscape - Competitive landscape - Customer dynamics We are scheduling 30 to ********* conversations between today and Friday, October 7th. We are offering an honorarium of $300 USD per hour on a pro-rated basis to individuals who are authorized to accept such payments by their organizations or are not otherwise prohibited to do so by law. You should not share any confidential information and can choose to end the conversation at any time. Best Regards,*** ***************** L.E.K. CONSULTING ********************************************************************** ************ **************** www.lek.com __________________Invitation to discuss clinical urology services with L.E.K. Consulting (USD 300 / Hr)Thu 9/29/2022 4:00 PM - 5:00 PM ********* Teams Meeting Meeting ID: *************** Passcode: awsPdV

  • Initial Complaint

    Date:12/13/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted through linkedin by ******************* of lek consulting to participate in a discussion over ongoing and training market prices and values for certain renewable energy industry companies and I was told after an hour long consultation I would receive a $350 prepaid gift card. I completed the consultation and have been misled on payment I thought I was going to get my payment after I completed the phone call turns out now I have to wait 3 weeks to January or the end of January to get my compensation for the consultation. I've been misled by the company and feel wrong because I gave you I worked for them gave them what they wanted and now they're not following through on their end.

L.E.K. Consulting is NOT a BBB Accredited Business.

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