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Business Profile

Marketing Consultant

EXCLUSIVE QUICK COM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get a phone fixed n they broke it I got loud and a 22 yr old pulled a *********** on me they also called they own police on Chicago police and they wouldnt provide a police report and also was racist

    Business Response

    Date: 12/18/2024

    Hello my name is Al i am the manager at exclusive quickcom the customer brought her broken phone for repair we fixed the screen but the phone had other issues that had the phone turning off and back on. Fixing the screen only fixes a broken screen not other issues with the phone we explained to her that when she broke her phone something else in the phone needed repair so we gave her her options that we would have to run further diagnosis to figure out all the problems or we can just take the screen off and refund her money. she didn't like  what we explained and started to get loud in the store so we called chicago police to deescalate the situation she told the police that we pulled out a firearm once the police arrived  we showed all the camera footage to the police they did not see any thing out of the ordinary or see any one pull out any firearms after they seen all the footage they went outside and talked to her then she started arguing with them they made sure she left and they left.

    we ended up refunding her money and put her old screen back on her phone.

    Customer Answer

    Date: 12/21/2024

     
    Complaint: 22651858

    I am rejecting this response because:
    They are lying u called some other officers as in your kind I called Chicago police because of ALL THE RACIAL SLURS and yall come here to disrespect us and pull firearms and why did the 21 year old disappear after the police came because you all kno a firearm was pulled out and so was a TAZOR the video would clearly show him with a firearm it was 6 men against me they didnt do they job after the other cops came that the manager called it was 2 sets of cops the one I called n the one your boss pulled up with thats in that video but this wont be the last you all hear from me yes I reject only the firearm and the Racial Slurs n also I never got into a argument with CPD they say it was a civil matter and that since the person with the firearm wasnt present they couldnt do anything but that was after they cops came in a undercover car 
    Sincerely,

    ****** ********

EXCLUSIVE QUICK COM is NOT a BBB Accredited Business.

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