Customer ReviewsforA-Appliance Xperts Inc.

Horrible attitude. The technician was incredibly rude. He ordered a wrong part and never followed up with rescheduling and installation. I paid 350 dollars for a part I never received. When I called the customer service, they hang up on me three times when I wanted to reschedule. They are not only incompetent but blatantly rude. It is a horrible service.

8/12 collected $350 for panel for *************** - it was falling off This is a part we had to order 9/12 - left voice mail for the customer - no response 9/15 part received but wrong color from the manufacturer 10/7 scheduled 3 - 6 pm to install the correct color panel. we were not allowed access to the building 10/8 customer was upset about prior day - we were NOT informed about building time limits when making the appointment or when we called to state the technician was on the way.the customer allowed ************** to INSTALL the correct panal.Customer received the part

DO NOT CALL THIS COMPANY TO SERVICE YOUR ** OR ******* REFRIGERATOR!!!! They require a $140 service call and they won't even service it. When I called them I told them the compressor went out and it was an ** fridge. No mention of possible recall. As soon as the guy showed up that's exactly what he said and that they don't do work on compressors. I said then why didn't the guy tell me that and he said most people don't know what's wrong *** can't take my work. A few follow-up questions could have resolved this but I now know they just wanted that $140. Luckily I had a stove that needed service and used that towards the repair which was still high. Avoid this business at all costs or u will be sorry!

We are sorry to hear about your experience. Our daily call sheet shows this customer called because the ** Ref was not cooling and the oven ignitors we not working.When a refrigerator is not cooling it is not necessary the compressor. There are different reasons why it would not cool. That is why our technicians go to the residence for a diagnosis. We do not maintain a list of all the recalls We did not charge for the ** Ref diagnosis. The charge was for the oven repair.

He came out and as soon as he saw my fridge he told me it Was a bad design and that I needed a new fridge. No resolution. Needed to call ** and demand new fridge charged me 140$ did nothing. Called ** they came out defrosted my fridge and replaced the fan. 125$ warranty for ten years. This company scam Artists.

In our experience, the fan goes out on this type of appliance frequently.

We are still waiting for a manager to call us. The worker came in you out house we told him what was going on, what we tried. He opened and closed door. Problem was with not getting water through a new filter when inserted but taking filter out we were getting water. He called a ***** to chit chat for 10 min wasnt talking about fridge just about what they talked about earlier. Loud and not professional. He never touched the fridge to see the issue just was on his knees looking at computer for 15 min until he said how much all the parts would be to fix. ****** If you don't try to see for your self what is problem how can you diagnose. I called the company on phone said he told manager all we needed was a new filter???? They believed him then why a quote for 360 parts alone. Our fridge still needs repair. I asked for manager he was BUSY i asked for a call back never got one. we want our 90 back since he didn't even try to look like he knew what he was doing walking through a front door should not entitle you to 90 without touching an appliance

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