Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from ********************** Skincare totaling about $72 but the package never arrived. I requested a refund but ********************** refused. Ive asked for a refund but was told I must first receive and receive and return the items. I dont have the package as it never arrived. Its not possible to return what I never received.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23270338
  
  I am rejecting this response because: I was advised by the clerk at the time of purchase that I would receive a key within 1 week. The store owner terminated my Business Suite over the phone out of complete RETALIATION after bringing the issue with my mail being behind the counter out in the open behind the counter and not inside the physical mailbox that I purchased. His negligence is unacceptable and I still want a full refund as he has made it very clear VERBALLY over the phone that my contract is cancelled due to me not being satisfied.
  
  Sincerely,
  
  Monteara *****he owner of the store and that customers are not going to tell him how to run his business. I told him that he is not taking accountability for anything and that this is illegal. He stated that since I am not satisfied they are going to terminate my contract as of today. There needs to be a thorough investigation at this location.

  Business Response

  Date: 05/16/2025

  Greetings, The customer's mailbox key was on order and she was informed regarding the key at the time of purchase and during subsequent communication. She was advised that once the key arrive it will be issued to her. In the meantime her mail would be handed to her from the contents of her mailbox. Her mailed is delivered to The UPS Store with other incoming mail regularly, sorted and stored in her mailbox until she is ready to retrieve her mail. On one particular day she arrived while the mail for that day was being sorted, therefore we handed it directly to her from behind the counter instead of retrieving it from her mailbox. This was simply a timing issue because we sort the mail first and feed the mailboxes once we have sorted all of the mail. At no time was her mail being mistreated or mishandled. The customer's mailbox is still in full force and is due to expire in July. The key has arrived and awaiting pick up at her convenience. Under the circumstances we may not renew the mailbox in the future. Thank you!          

  Business Response

  Date: 05/20/2025

  The customer is not entitled to a refund at all because The UPS Store hasn't done anything to warrant her complaint. I have explained the circumstance entirely. Although she is entitle to her opinion there is no bases for her to make accusations of any wrong doing. However, if a key fee was collected at the time of rental I would be more than happy to refund only the $25 key fee, as a curtesy, if she intends to cancel her mailbox immediately.  Otherwise, her mailbox is and will remain in full effect until the three month agreement has expired. Thank you! 

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23270338
  

  I am rejecting this response because: I did not file a complaint based solely on opinion; I submitted multiple complaints based on verifiable facts. I have not received a physical mailbox or a physical key, and the store has failed to provide me with a key, contrary to the claims made in the response I received. My mail was left out unsecured and at complete risk of theft, identity fraud and was mishandled as it should have never been placed behind a counter when I was informed at the time of purchase on 4/2/2025 that it would be placed in Mailbox 106. 

  Furthermore, I was never contacted regarding the acquisition of my key once it allegedly arrived. These assertions are not mere accusations; they are factual incidents that have been duly recorded. To my knowledge, my contract was terminated on May 1, 2025, without any provision for a key or physical mailbox at the point of purchase. The statements made by the representative are inaccurate, and I have consistently maintained that I did not receive a key or a physical mailbox. It is my belief that my mailbox was canceled immediately after I raised concerns about the absence of these items, which appears to be an act of retaliation. 

  Monteara *****

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** store refused to ship my ammunition reloading press to the manufacturer for repairs. Their statement to me is that it had something to do with a gun. This is a piece of equipment. No primers, no powder, no bullets, as a matter of fact, its no more dangerous than an empty holster. It is being sent to the factory for repairs.

  Business Response

  Date: 09/13/2024

  Hello and to whom it may concern. Out of an abundance of caution, our associate instructed the customer in alignment with the rules and regulations provided by The UPS Store, *** as outlined on page 1, paragraph 2 of the attached .pdf file.

  The UPS Stores are permitted from shipping firearms or parts of firearms. The customer should have been instructed to ship his package through the services of **************** Hub location in ******* for the service he was requesting.

  We are sorry we could not accommodate the customers request. There were no services rendered so there is no restitution deemed necessary.

  To the customer, we are sorry for the inconvenience.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18710518
  
  I am rejecting this response because:

  How can I make a payment I was not informed about for 7 months? The issue is not my funds or unwillingness to pay the fee. The issue is your store not sending a single notice and seeing me in person every week for seven months and not informing me that the box expired. Then waiting until Christmas to let me know and without consideration to their lack of communication. The resolve would have been to apologize for not letting me know, via email, call, text, or in person and then they should have said I know this is abrupt do you think you can make the payment in a week due to the short notice on our part. That would have been the proper resolve. 
  
  Sincerely,
  
  A'shontitiesha ********

  Business Response

  Date: 01/21/2023

  Pursuant to the complaint herewith. It is the responsibility of the customer to manage payments on-time. The customer had not paid since March of 2022 and upon the opportunity to renew, the customer declined. At that point it was explained that the store would continue to receive packages for the customer, but as a pay as you go basis at $5.00 per package.

  Business Response

  Date: 01/24/2023

  Dear Customer,

  You were in fact gave you additional time to renew your mailbox after you indicated that you could not pay anything until the coming Friday. However, your mailbox remained inactive, and you refused to pay a small pickup fee for packages we stored on your behalf without an active mailbox agreement. Therefore, after you refused to pay a pickup fee, it was agreed that your mailbox will not be renewed, and we did not bill you for any arrearages. Please be advised that it is your responsibility to maintain your mailbox service and make timely payments to prevent it from falling behind. Any notification we provide is a courtesy and not an obligation. My question to you is why you would continue to use a service every day and not ask the status if you know you haven't paid anything? We are not collecting for service you apparently received without payment. Therefore, it is our gift to you. Please go on your way.  Thank you.                

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18710518
  
  I am rejecting this response because:

  "You were in fact gave you additional time to renew your mailbox after you indicated that you could not pay anything until the coming Friday." - This is untrue, they said because I could not pay they were closing it that day, and did so that that day... otherwise that agreement would have been made and respected and we would not be in this situation. 

  However, your mailbox remained inactive, and you refused to pay a small pickup fee for packages we stored on your behalf without an active mailbox agreement. - I did not refuse to pick up anything, as far as I know after that day no more packadges were delivered, if one was you all (no suprise) informed to tell me 

  Therefore, after you refused to pay a pickup fee, it was agreed that your mailbox will not be renewed, and we did not bill you for any arrearages. - no response, I did not refuse, you strong armed me at the register and did not provide timely information. 

  Please be advised that it is your responsibility to maintain your mailbox service and make timely payments to prevent it from falling behind. Any notification we provide is a courtesy and not an obligation. - How is notifying someone of a bill a courtesy, absolutely no business operates under that philosophy, yes it is my responsibility but if I am unaware, how do you expect it to be taken care of?

  My question to you is why you would continue to use a service every day and not ask the status if you know you haven't paid anything?  - My question again is why would you let me and not issue a bill through the various means of contacting me?

  We are not collecting for service you apparently received without payment. Therefore, it is our gift to you. - its not a gift, its a failure on your part 

   

  Please go on your way. - This is proof of the disrespect and unprofessionalism

  
  Sincerely,
  
  A'shontitiesha ********