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UNILOGIC GROUP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unilogic / UniUni Final Mile Delivery Failure I am filing this complaint due to ******'s failure to accurately report a mishandled delivery, which has directly prevented me from obtaining a refund for a product I never received. Despite repeated requests and formal documentation, ****** has refused to update the delivery status or provide an official correction to the seller or ****, contributing to financial loss and consumer harm.On May 24, 2025, I purchased a car radio through **** (Order #**-13059-80167). The final-mile delivery was handled by ****** under tracking number UUS55A1264230261581. Although tracking shows the item as "delivered," I never received the package, and UniUni later admitted in writing that the parcel was mishandled and not successfully delivered.I provided:UniUnis own Parcel Issue Confirmation Letter admitting delivery failure;Screenshots showing no package was delivered on the date marked as delivered;Proof from **** Informed Delivery and business hours that confirm no valid delivery attempt occurred.Despite this, ****** has:Refused to update the tracking status, which is being used by the seller to deny a refund;Failed to take any corrective action or communicate with the third-party seller or platform (****);Contributed to a denied refund and prolonged financial harm.I am requesting UniUni to:Formally update the tracking status to indicate the delivery failed;Provide written documentation that can be forwarded to **** and Klarna to support my refund claim.If this is not resolved, I am prepared to pursue further action with the ***, Illinois Attorney General, and small claims court.

UNILOGIC GROUP is NOT a BBB Accredited Business.

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