About
Overview
ShipBob
120 N Racine Ave Ste 100
Chicago, IL 60607-2082
See Hours
| Monday | 10:00 AM - 6:00 PM |
|---|---|
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 12:00 PM - 2:30 PM |
| Sunday | Closed |
BBB Accreditation & Rating
About This Business
ShipBob is a leading global supply chain and fulfillment platform for SMB and mid-market omnichannel merchants.
Founded in 2014, ShipBob offers best-in-class supply chain and fulfillment capabilities for thousands of brands. ShipBob has an international fulfillment network across the US, Canada, UK, EU, and Australia. ShipBob's proprietary technology combines order and inventory management, warehouse management, predictive data and analytics, as well as optimized shipping for ecommerce companies.
BBB Accredited Since: 4/20/2018
Years in Business: 12
Products and Services
ShipBob’s proprietary platform provides real-time visibility into orders, inventory levels, and fulfillment performance across all sales channels. Ecommerce merchants can sync their stores, retailer partners, marketplaces (like Shopify, Amazon, Walmart, Target, TikTok Shop, and more), manage inventory, forecast demand, and monitor shipping in one unified dashboard.
Key features include:
- Distributed inventory across global warehouses
- Smart order routing and optimized shipping rates
- B2B and retail distribution capabilities, including EDI fulfillment, compliance with 200+ retailers, and more
- Robust analytics and demand forecasting tools
- Dedicated merchant success and onboarding support
By combining world-class logistics infrastructure with intuitive technology, ShipBob gives growing brands the tools and flexibility they need to scale.
For brands that run their own warehouses, ShipBob also offers a flexible warehouse management system (WMS). ShipBob WMS powers first-party fulfillment operations with the same software used in ShipBob’s global network to enable brands to efficiently pick, pack, and ship orders from their own facilities with full inventory control, real-time visibility, quality control, and automation tools.
Photos and Videos
Business Details
- Local BBB:
- BBB of Chicago & Northern Illinois
- BBB File Opened:
- 11/7/2016
- Business Started:
- 6/1/2014
- Business Started Locally:
- 6/1/2014
- Business Incorporated:
- 4/29/2016
- Type of Entity:
- Corporation
- Alternate Names:
- ShipBob, Inc.
- Business Management:
- Mr. Divey Gulati, Co-Founder
- Mr. Dhruv Saxena, Founder/CEO
Additional Contact Information
- Customer Contacts
- Ms. Jen Rogers
- Additional Phone Numbers
- Other Phone: (844) 474-4726
- Additional Websites
- tiktok.com/@shipbob.com
Additional Information
- Business Categories
- Logistics, Fulfillment Services, Warehouse Services, Supply Chain Management
Latest Reviews
Estelle G
"I'd leave 0 stars if I could. I live in a rural area and my house is not visible from the road." ... Read full review
Bob R
"I ordered a special clock for my dad who is having a hard time raising his head due to the chemo affecting his spine. The company used ShipBob and lost the package." ... Read full review
Tim K
"We were a Shipbob customer for over 6 months. Support was absolutely terrible and when trying to off board, they charged over $3000 in pick fees just to prepare 3 pallets for freight shipping (that we paid for separately)." ... Read full review
Frequently asked questions about ShipBob
Is ShipBob BBB Accredited?
Yes, ShipBob has been a BBB Accredited Business since April 20, 2018.
What is the BBB rating of ShipBob?
ShipBob has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.
How many complaints does ShipBob have on BBB?
ShipBob has 13 complaints filed with BBB in the last 3 years, 3 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of ShipBob.
How many customer reviews does ShipBob have on BBB?
ShipBob has 10 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of ShipBob.
How do I file a complaint against ShipBob?
Where is ShipBob located?
ShipBob is headquartered at 120 N Racine Ave Ste 100, Chicago, IL 60607-2082.
What does ShipBob do?
The BBB Business Profile for ShipBob describes the business as follows: ShipBob is a leading global supply chain and fulfillment platform for SMB and mid-market omnichannel merchants. Founded in 2014, ShipBob offers best-in-class supply chain and fulfillment capabilities for thousands of brands. ShipBob has an international fulfillment network across the US, Canada, UK, EU, and Australia. Business category: Logistics.
How long has ShipBob been in business?
ShipBob has been in business for 12 years, since 2014.
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