Complaints
This profile includes complaints for CDL Marketplace's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We accepted 2 loads from CDL 1000 agent *********************** on August 29th and completed them, since then he, and his peer *************************** have stop responding regarding releasing payment for these loads. I have sent several emails and attempted to contact their corporate office and Accounting teams to no avail. Load pay on one is $4490 and the other $715. They hound you when completing the loads and completely disappeared once it was done
Business Response
Date: 09/29/2023
Our team never received invoice for load costing $715.00. Please make sure to provide invoice with all required paperwork to AP team ****************************** Also please provide revised invoice for the second load as we never received invoice with amount $4490
Customer Answer
Date: 09/29/2023
Complaint: 20668609
I am rejecting this response because: this is inaccurate information, please refer to attached email thread where the receipt of the invoice was acknwledged multiple times. If you received the one for $715 why has it not yet been paid. I will resend both now and await a response!
Sincerely,
*****************************Business Response
Date: 10/03/2023
All invoices with required paperwork must me sent to ****************************** On the attached email thread there was no ***************************** so AP never received invoice and was not able to process it.
Carrier provided invoice on 9/28 first time to AP, so the invoice is not due yet. It will be paid according to our payment terms
Customer Answer
Date: 10/27/2023
Complaint: 20668609
I am rejecting this response because:
This complaint remains unresolved, The client asked me to not move forward with it to allow them time to correct the issue, a month later they still have not and this needs to be reopened and researched through completion.
Sincerely,
*****************************Business Response
Date: 11/14/2023
The carrier Blue Buck Trucking was paid last month for both of their loads. The complaint can be closed now as the issue was resolved.
Thank youInitial Complaint
Date:09/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March 2023, our company was contracted to deliver a load from them, and they have not paid, and they are not responding. We have contacted them multiple times, and at first, they said payment was in the mail. Now they don't answer at all. They do not pay their transportation companies, and now we are considering litigation!Business Response
Date: 09/28/2023
Invoice **** will be paid, we are working on itCustomer Answer
Date: 09/28/2023
Complaint: 20642539
I am rejecting this response because: we have been trying to collect payment since March 2023. I have asked for a check number. We've been told this payment is "on the way" for 6 months now. We need to be paid and have credit card and an ACH payment option.
Sincerely,
***************************Initial Complaint
Date:09/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hauled a load for this company in February of this year. We have yet to be paid for doing that. We have reached out many times and are always met with empty promises to pay.Business Response
Date: 09/14/2023
We are working on releasing the payment to the carrierCustomer Answer
Date: 09/18/2023
Complaint: 20598917
I am rejecting this response because: We have received several of these vague promises to pay over the last 6 months. We need a check # and a date that we can expect it to be sent, or a date that an ACH payment will be made.
Sincerely,
***************************** - ******** ****************** ****Business Response
Date: 09/28/2023
Invoice is scheduled for payment in OctoberCustomer Answer
Date: 09/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************** - ******** ****************** ****Initial Complaint
Date:08/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We, 5Ds Transportation, hauld a load for this Broker: CDL1000 on 10/19/2022. We billed them for the load on 10/21/2022 and have never received payment. We have tried every month for the last ten months to collect the payment owed of $1000 with no luck. At first we were able to talk to the gentleman that gave us the load ****** and we were resubmitting the paperwork each time he asked for it in an effort to get paid. However, communication stopped and his email doesn't work anymore. We have re-sent the paperwork to the billing email they provided on their tender but haven't received any correspondence back. I have tried calling ever number and any extention associated with CDL 1000 with no answer at any time. I have reached out every way we can find in order to collect the debt. Based on some easy research between BBB, **************** Reviews, etc this is very common for this company to not pay. We would like to resolve this situation.Business Response
Date: 08/30/2023
We are working on the payment releaseCustomer Answer
Date: 08/31/2023
Complaint: 20538646
I am rejecting this response because: it is not resolved. They are working to release payment. When that is completed then we would be happy to resolve the complaint.
Sincerely,
***************************Business Response
Date: 09/28/2023
5D S ****************** was paid for their invoiceCustomer Answer
Date: 09/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We were finally paid after 343 days.
Sincerely,
***************************Initial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2022 and January 2022 they hired us to take a load from them and they have not paid and have been providing a different script each week regarding the status. I always ask to speak with a manager and can never get anyone. They have fraudulent business practices and dont care that they dont pay companies.Business Response
Date: 08/14/2023
Please see attachment-processed payment formInitial Complaint
Date:06/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hauled two loads for CDL 1000 Inc. The first load was booked on 3/8/2023 for $3000. The load was delivered with no damage or shortage on 3/12/2023. The invoice was sent on 3/15/2023. We booked the second load on 3/27/2023 for $800. The load was again delivered without damage or shortage on 3/27/2023 and invoice was sent on 3/29/2023. They were supposed to pay not later than 30 days, but we still have not received our payments. We contacted them several times via phone, via email, and at the beginning we were always assured we would get paid by the end of the month. But now they are ignoring our emails, calls and their mailbox is always full. I finally tried to contact their bonding company, but they are not even bonded. Investigating further, I found they are not approved by FMCSA as a broker as they promote themselves to be. They are active as a carrier with 2 trucks and 2 drivers. This company never intended to pay us and expected people to work for free. I saw complaints and reviews on this website and their same copy/paste responses to the carriers that they scammed. I just can't believe they are still in business.Business Response
Date: 08/14/2023
Please see attachment-processed payment formInitial Complaint
Date:06/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company was contracted to haul a load from **********, ** on 2/6/23 to Liverpool, ** on 2/7. Invoice was sent on 2/13/23 in the amount of $1300 that was agreed upon. We still have not received payment for this load. I was told that it would be paid on June 1st. Now I am being told it was sent to accounting. I am getting the run around. The company was given my ACH information months ago to send the money and still nothing.Business Response
Date: 07/06/2023
Great to e-meet you.
Thank you for reaching out. I am jumping in to assist our ** Department. We have ported over to a new financial system and personnel turnover, which caused many issues, confusion, and backup. Due to these disruptions, we have accounts that have fallen that did not port over correctly, and we will get this squared away. Please allow 24 to 48 hours to get this qued in the schedule.
We appreciate your understanding during our transition, and moving forward; you can direct all payment inquiries to me.
Next time try reaching our internal emails before reporting us to the BBB, as you did not take the appropriate action here. ************************************ is all over our website. If you were having trouble, we were here to help you.
I appreciate your patience and understanding during this transition. Speak soon.
Thank you so much.
Yours in styleCustomer Answer
Date: 07/07/2023
Complaint: 20164806
I am rejecting this response because: I did reach out multiple times and have emails as proof of reaching out. Can you please provide me with a actual payment date. I have allowed 48 hours since you emailed me directly with your response and have not received a reply. I would like to get this matter resolved as quickly as possible please. Thank you!
Sincerely,
***********************Initial Complaint
Date:06/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 29, 2022 transported good for CDL 1000. Reference number was load ******* and our invoice was $1,500 USD was sublitted on December 30th 2022. It is now over 5 months later on June 2nd 2023 and we have not been paid, Shipper was Covestro LLC and bill of lading was ******Business Response
Date: 06/26/2023
Great to e-meet you.
Thank you for reaching out. I am jumping in to assist our ** Department. We have ported over to a new financial system and personnel turnover, which caused many issues, confusion, and backup. Due to these disruptions, we have accounts that have fallen that did not port over correctly, and we will get this squared away. Please allow 24 to 48 hours to get this moving and email me at *****************************************.
We appreciate your understanding during our transition, and moving forward; you can direct all payment inquiries too.
Thank you so much.
Yours in style,
************************Initial Complaint
Date:06/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company (******************* Trucking) was hired to haul a load for CDL 100 inc. March 8th 2023. As of todays date, June 2nd, 2023 we have not been paid. Terms were 30 days. CDL 1000 inc. has a history of not paying carriers they contract with and at this time they will not return phone calls and/or emails. Trucking companies need to be made aware of their horrible business practices.Business Response
Date: 06/26/2023
Great to e-meet you.
Thank you for reaching out. I am jumping in to assist our ** Department. We have ported over to a new financial system and personnel turnover, which caused many issues, confusion, and backup. Due to these disruptions, we have accounts that have fallen that did not port over correctly, and we will get this squared away. Please allow 24 to 48 hours to get this moving and email me at *****************************************
We appreciate your understanding during our transition, and moving forward; you can direct all payment inquiries too.
Thank you so much.Yours in style,
************************Customer Answer
Date: 06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract with CDL 1000 Order # ******* for $900 plus Detention: 180 on Jan. 25, 2023 for a 30 day payout ACH deposit. I have confirmed with accounting through email that they received all of the necessary paperwork. This was not invoiced until Feb. 6 because the broker gave me the run around for an updated rate confirmation with the detention added. I have tried several times for a payment date and was given the same response other companies listed on here. It is now April 27, 2023 and I cannot get a response from anyone. The load was picked up and delivered on time and the driver was held there for 8 plus hours. I would not recommend this company to anyone because they are dishonest and clearly do not have any integrity in the business.Business Response
Date: 08/14/2023
Please see attachment-processed payment form
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