Complaints

This profile includes complaints for NC Financial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NC Financial Solutions, LLC

  175 W Jackson Blvd STE 1000 Chicago, IL 60604-2863

• 

  NC Financial Solutions, LLC

  200 W Jackson Blvd Ste 1400 Chicago, IL 60606-6929

• 

  NC Financial Solutions, LLC

  175 W. Jackson Blvd Suite 600 Chicago, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Immediate Demand for Permanent Deletion of Inaccurately Reported Account ************ Violations This letter serves as my formal demand under the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA) for the immediate and permanent deletion of your tradeline from all consumer reporting agencies to which you have furnished data, including but not limited to TransUnion, Equifax, and Experian.According to your own records:My original line of credit with NetCredit was $3,450.00 I have paid a total of $2,732.23 toward this account Yet you are currently reporting that I owe $3,612 That balance exceeds the original credit line, does not reflect any of my payments, and is factually and legally false This gross misreporting is a violation of:15 U.S.C. 1692e(2)(A) False representation of the amount or legal status of a debt 15 U.S.C. 1692f(1) Collection of an amount not authorized by contract or law FCRA 1681s-2(a)(1)(A) Furnishing inaccurate information to a consumer reporting agency **** *****(a)(5) Duty to promptly delete unverifiable or erroneous data Because this account has already been reported inaccurately and in violation of federal law, I am demanding total/permanent deletion of this account from every ********************** bureau to which you have reported, including but not limited to **********, Equifax, and Experian. You have forfeited the right to continue furnishing any data related to this account, and I expect this tradeline to be completely removed. NetCredits deliberate misrepresentation has caused me financial and professional harm, and misreporting has contributed to adverse actions/loss of creditworthiness. This letter serves as the final notice and is currently being escalated to:The Consumer Financial ***************** (****)The ********************************* The Better Business Bureau (BBB)And pursue formal action under FCRA 1681n and 1681o for willful and negligent violations

  Business Response

  Date: 07/21/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******** *****. As we understand it, ******** has an inquiry about Florences Line of Credit account.
  

  On November 10, 2022, ******** ***** entered into a Line of Credit Agreement with Transportation ****************** ************ whereby ******** provided ******** a $3,450.00 Line of Credit (***), to be serviced by NetCredit ******************.
  

  When ******** applied for the ***,terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ******** voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, ******** receives an email notification that the statement has been generated. This statement will detail Florences scheduled payment obligations, including the due date and minimum payment amount.
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.
  

  The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
  

  We apply payments to any outstanding Minimum Payment for which a Statement has been issued,in order of their payment due dates, beginning with the earliest due date.  Payments are applied to each Minimum Payment in the following order: Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
  

  Since establishing the NetCredit line of credit, ******** has requested one (1) cash advance. Although ******** has made payments toward the account balance, ******** has not made a payment since June 2023. Accordingly, the account balance became past due and our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On August 16, 2023, NetCredit sent ******** a notice informing ******** of the default and that ******** had the right to cure the past due balance before September 18, 2023, or the balance would become immediately due (accelerated). ******** failed to cure the default, and the *** was accelerated on September 18, 2023, making the entire outstanding balance, which includes all amounts owed on the line of credit immediately due and payable.
  

  Our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit reported accurate information concerning the repayment history of this *** and status of Florences account.  Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.

  If ******** has any additional questions regarding this matter, we ask that they please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a loan agreement with NetCredit for 1500 and had been making regular payments. However, Ive noticed that despite these payments, my balance has not decreased as expected. The loan terms include high fees and charges that were not clearly explained at the time of agreement. I believe this may violate fair lending practices and transparency standards.I have paid them roughly ******** but now with late fee's and such they say I owe them ******** which I am not going to pay due to the predatory actions they show.I want to work with them and pay a small amount that I owe left and have this removed from my credit report

  Business Response

  Date: 07/18/2025

  We have received the complaint sent to the Consumer Financial ***************** (****) by ******* *****. As we understand it, Caesare has an inquiry regarding Caesares NetCredit installment account.
  
  On December 29, 2023, ******* ***** entered into an Installment Loan Agreement with ********************************* ************ whereby ******** provided Caesare a $2,260.00 installment loan (hereafter Loan), to be serviced by NetCredit ******************.
  
  When Caesare applied for the Loan,terms were presented and were required to be reviewed prior to accepting the Loan offered by ********. Caesare voluntarily accepted the Loan through an electronic signature. This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule. Caesare can access a copy of the Agreement at any time by signing into ******** online account at ******************************.
  
  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus. Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  
  We would also note that the top of the Agreement that was presented and agreed to by Caesare states, HIGH COST CREDIT DISCLOSURE. This Loan is an expensive form of credit. Other credit options may be less expensive.
  
  Additionally, the NetCredit Loan applies payments to fees first, next to interest, and then to a portion of the principal.
  

  Although Caesare has made payments toward the account balance, Caesare did not make payments in accordance with the Agreement;consequently, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the Agreement, we reported this account activity to the consumer reporting agencies.
  

  Caesare has the right to make a payment in advance in any amount and at any time without penalty.Additional or larger payments generally may reduce the total interest paid,which is set forth in Caesares loan agreement.
  

  On November 16, 2024, NetCredit sent Caesare a notice informing Caesare of the default and that Caesare had the right to cure the past due balance before December 16, 2024, or the balance would become immediately due (accelerated). 
  

  Relative to Caesares concern regarding the interest assessed, Section 27(a) of the ************************* Act, 12 USC 1831d(a), governs the interest and fees that ******** may charge on its loans. It provides that, "notwithstanding any State constitution or statute which is hereby preempted for the purposes of this section," a state bank may "take, receive, reserve, and charge on any loan interest at the rate allowed by the laws of the State where the bank is located ." ******** is located in ****, and Utah law expressly permits any finance charge set forth in the contract between the lender and the consumer. Utah Code 70C-2-101 states "Except where restricted or otherwise covered by provisions of this title, the parties to a consumer credit agreement may contract for payment by the debtor of any finance charge and other charges and fees." The interest charged is appropriate under Federal and applicable State law. 
  
  Based on our review, Caesares account has been managed in alignment with the above-referenced Agreement. Therefore, we are not able to honor Caesares resolution request.
  

  At this time,Caesares account balance remains past due. We are willing to work with Caesare regarding the past due account balance and ask that Caesare contact us directly at ************ Monday Friday, 8:00 a.m. 8:00 p.m.CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT, for available repayment options.

  
  

• Initial Complaint

  Date:07/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a $1000 loan from Netcredit. On March 24, 2025, Netcredit deposited $900 into my checking account at **********. when I inquired as to why they only gave me $900 they said there was a 10% cash advance fee on all balances. On May 14, 2025 i paid my due bill of $150 On may 21, 2025, 2 weeks before my next billing date i paid Netcredit $150 thinking the full $150 should go toward the balance owed.On June 9, 2025 i paid Netcredit a due amount of $****** of today July 6, 2025 my balance is $840.I've paid Netcredit a total of $420 in less than 4 months on $900 I received from them and still owe $840. I called them about this but i didnt understand their math.i would like you to investigate this companies practices and see if they are being fair or fraudulent.

  Business Response

  Date: 07/18/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ****** ******. As we understand it, ********* has an inquiry about his line of credit account.
  

  On March 23, 2025, Mr. ****** opened a $1,000.00 line of credit, offered by ************* and serviced by NetCredit. When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated March 23, 2025. Mr. ****** can access a copy of his Agreement at any time by signing into his online account at ******************************.
  

  We would note that the top of the Agreement states,
  

  HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  

  As described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  This Agreement also outlines, in detail, all the terms of the account. Specifically,section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
  We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order:Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
  

  A minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, Mr. ****** receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount.
  

  We would like to note that Section V.of the Agreement advises,
  

  You may pay more frequently than specified on any Statement, pay more than the Minimum Payment specified or pay your Account Balance in full at any time without penalty. If you make extra payments or larger payments in any Billing Cycle,you will still be required to pay at least the Minimum Payment each subsequent Billing Cycle, unless you have paid your Account Balance. If you pay only the Minimum Payment, you will generally pay more Statement Balance Fees and it will generally take you longer to pay off your Account Balance than if you make payments in excess of the Minimum Payment. Your Minimum Payment will increase if you take additional Cash Advances.
  

  Upon approval of his application, ********* has requested and received a $900.00 Cash Advance. The remaining $100.00 was assessed as a 10% Cash Advance Fee, as disclosed in the Agreement. Over the course of the line of credit, Mr. ****** has made a total of three (3)payments, totaling $420.00. During this time, the following fees were assessed:a $100.00 Cash Advance Fee, and Statement Balance Fees, totaling $260.00, which were disclosed at the end of each billing cycle. In accordance with the agreement, payments are applied first to Statement Balance Fees and then to the remaining principal balance. As a result, $60.00 of Mr. ******* payments were applied toward the principal. As detailed in the most recent statement, dated June 24, 2025, the outstanding balance was $840.00.
  

  On May 20, 2025, Mr. ****** contacted our NetCredit customer support team with concerns similar to those outlined in his BBB complaint. His concerns were escalated, and he was advised of the aforementioned information.
  

  On July 8, 2025, his account balance became past due when the Minimum Payment of $118.00, due on July 8, 2025, was returned as unpaid.
  

  In reviewing Mr. ******* account statements and payment history, our records confirm that his account has been serviced in alignment with the signed Agreement. His payments have been calculated as described above and his account has correctly been assessed the Statement Balance Fees and Cash Advance Fees as described above. While we are unable to offer a billing adjustment, we hope that this explanation clarifies how fees and payments are applied in accordance with the ********************************** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  
  
  

  
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23562516
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to dispute excessive and unfair finance charges on my NetCredit account. I took out a line of credit with a limit of $850 and have been making payments since January 2025. Despite regular payments, my current balance is $678.43 and Ive been charged over $560 in fees this year ******** my most recent billing cycle (06/1406/27), I made two payments totaling $103.41, yet a $35 Statement Balance Fee was added. These fees are charged monthly regardless of my payment activity and are excessive. The structure of these fees and interest essentially makes it impossible to pay down the loan.I request a full itemized accounting and a resolution of this debt ideally through settlement, reduction of fees, or discharge. I am willing to settle the balance if it is adjusted fairly.Please investigate and help resolve this issue. This debt is unaffordable, and the business practices involved are exploitative.

  Business Response

  Date: 07/12/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******** ****. As we understand it, ******* has an inquiry about her line of credit account.
  

  On January 16, 2025, Ms. **** opened a $850.00 line of credit, offered by ************* and serviced by NetCredit. When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated January 16, 2025. Ms. **** can access a copy of her Agreement at any time by signing into her online account at ******************************.
  

  We would note that the top of the Agreement states,
  

  HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  

  As described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  This Agreement also outlines, in detail, all the terms of the account. Specifically,section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
  

  We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order:Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
  

  A minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, Ms. **** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount. Ms. **** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in Ms. ***** Agreement. 
  

  Since establishing the line of credit,Ms. **** has requested three (3) cash advances and her account balance is current.
  

  In reviewing Ms. ***** account statements and payment history, our records confirm that her account has been serviced in alignment with the signed Agreement. Therefore, we are unable to honor her resolution request. Her payments have been calculated as described above and her account has correctly been assessed the Statement Balance Fees and Cash Advance Fees as described above.
  

  We would like to note that Section V.of the Agreement advises,
  

  You may pay more frequently than specified on any Statement, pay more than the Minimum Payment specified or pay your Account Balance in full at any time without penalty. If you make extra payments or larger payments in any Billing Cycle,you will still be required to pay at least the Minimum Payment each subsequent Billing Cycle, unless you have paid your Account Balance. If you pay only the Minimum Payment, you will generally pay more Statement Balance Fees and it will generally take you longer to pay off your Account Balance than if you make payments in excess of the Minimum Payment. Your Minimum Payment will increase if you take additional Cash Advances.
  

  Based on our review, Ms. **** has not previously contacted the NetCredit customer support team regarding the concerns outlined in her complaint. However, to accommodate Ms. ***** we have submitted her request for a full payment history.
  

  If Ms. **** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************* Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23555156
  
  I am rejecting this response because

  Recorded phone call (7/3/2025 at 1:28 PM EST): I spoke with a NetCredit representative and specifically requested removal or reduction of Statement Balance Fees. Your own CSR notes reflect this request. No accommodation was provided, despite the agent acknowledging the fees were high.

  Predatory fee stacking: I have paid over $560 in fees in 2025 alone on an $850 line. After six months of on-time payments my balance is still $678.43. This violates the spirit of Floridas Deceptive and Unfair Trade Practices Act (FDUTPA) and federal UDAP standards.
  
  High-Cost Disclosure ? Consent to Excessive Charges: A boiler-plate warning does not excuse an unconscionable cost structure where nearly all payments are consumed by fees (see CFPB Bulletin 2013-07).
  
  Requested relief (unchanged):
  Immediate removal or credit of accrued Statement Balance Fees ($560 YTD).
  A written settlement offer not to exceed $300 that will close the account as Paid in Full on my credit reports.
  A copy of the recording and CSR log from my April phone call (pursuant to 15 U.S.C. 1692g and ***. Stat. 501.204).
  
  If NetCredit refuses, I am prepared to:
  Invoke Section IX Arbitration within 30 days, citing unconscionability of the fee schedule;
  File supplemental complaints with the Florida Office of Financial Regulation and State Attorney General;
  Seek counsel to pursue FDUTPA damages and fee disgorgement.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 07/17/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned in our previous response, on January 16, 2025, Ms. **** opened a $850.00 line of credit, offered by ************* and serviced by NetCredit. When she applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated January 16, 2025.  Ms. **** can access a copy of her Agreement at any time by signing into her online account at ******************************.
  

  We would note that the top of the Agreement states,
  

  HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  

  As described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products. Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  This Agreement also outlines, in detail, all the terms of the account. Specifically,section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  As mentioned, the Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
  

  We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date. Payments are applied to each Minimum Payment in the following order:Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
  

  A minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, Ms. **** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount. Ms. **** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in Ms. ***** Agreement. 
  

  Since establishing the line of credit,Ms. **** has requested three (3) cash advances and her account balance is currently in good standing.
  

  Based on our review, on July 3, 2025,Ms. **** spoke with the NetCredit customer support team and updated her employment, income and pay frequency. Additionally, on July 3, 2025, Ms. **** made one-off debit card payment of $51.49 to pay the past due balance. During this phone call, she was advised as to how the Statement Balance Fees are assessed. While Ms. **** did not request for a full payment history during this call, we provided this information in response to her BBB complaint.
  

  Additionally, in reviewing Ms. ***** account statements and payment history, our records confirm that her account has been serviced in alignment with the signed Agreement. Her payments have been calculated as described above and her account has correctly been assessed the Statement Balance Fees and Cash Advance Fees as described above. Therefore,we are unable to honor her resolution request, as the charges and servicing of the account have been consistent with the agreed-upon terms.
  

  We understand Ms. ***** request for a settlement offer; however, we would like to clarify that settlement arrangements are not available for the line of credit product. If Ms. **** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  
  
  

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan back in 2022 Net Credit did not contact me regarding it for approximately a year for any payment. I actually forgot about the loan. By the time they started contacting me in November 2024 they started daily emails and phone calls. I have never spoken with anyone at Net Credit. I tried and tried to get this account on my debt consolidation program with American Financial Services. *** said Net Credit does not work with them. I asked Net Credit for a debt consolidation company that they do work with, never got a name. They asked for my bank account information before they would speak to me about debt consolidation, this account information has been provided to them at least three times. I received nothing but run around from them to get this account under a debt consolidation to make payments something I can handle monthly. They do not cooperate they just keep adding more money to my account late fees interest etc. This is not fair, they have not followed rules that companies are supposed to do when a customer is actually trying to get assistance from them to take care of a debt. I would like for them to refund these late fees, and interest they have charged erroneously. I have pages and pages of emails back and forth to them showing what I have tried to get them to do and these pages show that they just gave me the run around. Several different names of people that I have spoken with at Net Credit.

  Business Response

  Date: 07/05/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, we have addressed Ms. ******* in a previous Consumer Financial ***************** (****)complaint.
  

  As mentioned, on August 15, 2022, ********** was funded a $1,700.00 installment loan by ********************************* (*************) and serviced by NetCredit. When Ms. ******* applied for the installment loan, she was presented with and required to agree to the Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated August 15, 2022.  ********** can access a copy of her Agreement at any time by signing into her online account at ******************************.
  

  Further, the Agreement outlines in detail all the terms of the installment loan, including the lender (*************), loan duration,annual percentage rate, finance charge, amount financed, fees, total of payments and payment schedule, among other terms and disclosures.
  
  We would also note that the top of the Agreement that was presented to Ms. ******* and she agreed to before submitting her application,it states, HIGH COST CREDIT DISCLOSURE. This loan is an expensive form of credit. Other credit options may be less expensive.
  
  As set forth in Ms. ******** loan agreement, interest is charged daily. For detailed information about how interest is calculated, we recommend Ms. ******* refer to her loan agreement labeled PROMISE TO PAY AND LATE CHARGE, which is always available through her online account.
  
  As mentioned, on January 11, 2023, we received notification that Ms. ******* had retained a debt management company and requested to cease communication with NetCredit.  Therefore, we have honored this request. We were attempting to work with her debt management company to schedule a repayment plan, however, her debt management company advised that she did not include her account with NetCredit in her repayment plan.
  

  Therefore, on November 13, 2024, we removed the Credit Counseling case from Ms. ******** account and as a result, regular servicing resumed on her account.  As such, on March 5, 2025, we sent a discounted payoff offer to Ms. ******* via email. The offer stated to contact us before the expiration date of March 10, 2025. However, ********** did not contact us by said date.
  

  As mentioned, based on our review, we received notification that Ms. ******* had retained a debt management company and requested to cease communication with NetCredit.  Therefore, we have honored this request.  Again, we were attempting to work with her debt management company, but Ms. ******* advised that she would like to work with us directly. Therefore, again we removed the Credit Counseling case from Ms. ******** account and as a result, regular servicing resumed on her account.  
  

  Between March 12, 2025 and April *******, Ms. ******* corresponded with NetCredits customer support team via email regarding her concerns mentioned in her complaint. Contrary to her assertion,our records indicate that Ms. ******* advised us that American Financial Services does not work with NetCredit. Please note, NetCredit is willing to work with American Financial Services. Contrary to Ms. ******** assertion, our records indicate that Ms. ******* has not inquired about what debt management companies NetCredit works with. As mentioned, NetCredit is willing to work American Financial Services and many others.
  

  Additionally, during these interactions, she was advised that we can schedule a payment arrangement for the past due balance and that a valid payment method was required before we can schedule an available payment arrangement. 
  

  At this time, Ms. ******** account balance remains past due. Again, we are willing to work with a debt management company.Additionally, we are also willing to work with Ms. ******* directly to schedule available repayment options that requires a valid payment method on file. We ask that she please contact our customer service department at ************,Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT for assistance.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  Business Response

  Date: 07/10/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ******* ******. As we understand it,Tashida asserts that they are the victim of identity theft.
  

  On August 9, 2023, someone identifying themselves as ******* ****** applied for a NetCredit loan product, issued by ********************************* ************ and serviced by NetCredit ******************. This person provided Tashidas personal information such as date of birth and social security number. As part of the application process,consumers must authorize NetCredit and/or ******** to obtain a credit report from consumer reporting agencies. 
  

  Subsequently, ******* ****** entered into a Line of Credit Agreement with ******** whereby ******** provided Tashida a $1,550.00 Line of Credit (***), to be serviced by NetCredit *****************. When Tashida applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by ********. Tashida voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. 
  

  These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the Loan to credit bureaus. Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.  
  

  Since establishing the NetCredit line of credit, ******* has requested three (3) cash advances. Although Tashida has made payments toward the account balance, Tashida failed to make all of the required payments; accordingly, the account balance became past due. As such, our collection efforts have been initiated. As indicated in the *** Agreement, we reported this account activity to the consumer reporting agencies.
  

  On May 15, 2024, NetCredit sent Tashida a notice informing Tashida of the default and that Tashida had the right to cure the past due balance before June 17, 2024, or the balance would become immediately due (accelerated). Tashida failed to cure the default,and the Loan was accelerated on June 17, 2024, making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement,immediately due and payable.
  

  Due to continued non-payment of the past due amounts, on January 23, 2025, the *** was sold to a third-party debt buyer, ******************* (Plaza). As a result, NetCredit is no longer servicing the *** since it is not currently owned by ********.
  

  Our records indicate that ******* did not contact our customer support team directly to assert that they did not apply for the loan.
  

  However, upon receipt of Tashidas BBB complaint, we received a copy of ********************************* (***)identity theft report to advise that they did not apply for the loan and had been the victim of a fraudulent application. In accordance with our policy,******* was asked to file a police report and provide a full copy to NetCredit to launch an internal investigation.
  

  At this time, we have no record of Tashida providing any of the required documentation as previously requested.Should Tashida wish to pursue an identity theft investigation, we ask that Tashida file a police report and provide a full copy to NetCredit via email or fax to:
  

  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If Tashida is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  

  If Tashida has any additional questions regarding this matter, we ask that they please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.
  
  

  
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a fraudulent account that has been opened in my name with NETCREDIT . I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent ******************************** Name: NETCREDIT Opened Date: 6/17/2019 Account Number: ***************High **********************: $9,710 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.

  Business Response

  Date: 07/18/2025

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On May 9, 2018,someone identifying themselves as Ms. ****** applied for an installment loan with NetCredit. During the application process, Ms. ******* personal information was provided, including date of birth and social security ********* part of the application process, consumers must authorize NetCredit to obtain credit reports from consumer reporting agencies. 
  
  On May 11, 2018,a $4,500.00 installment loan was approved and the Credit Agreement and Terms and Conditions (Agreement) were acknowledged and accepted by electronic signature on the application dated May 9, 2018. This Agreement also outlines,in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule. Additionally, the loan agreement advised that we may report information about the account to ********************** bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.
  
  On December ******* and June 17, 2019, Ms. ****** chose to refinance her loan balance into a new loan agreement and borrowed additional funds. Before she entered into the refinance agreement, NetCredit provided the applicable disclosures as mentioned above. Ms. ****** then signed the new agreement acknowledging that she understood and accepted the terms and conditions associated with the new transaction.
  

  On November 30, 2019 we received notification of Ms. ******* bankruptcy filing petition, as such we updated our records accordingly.
  

  On December 3, 2024, we received notification and of her bankruptcy discharge. Accordingly, we updated our records to reflect Ms. ******* bankruptcy status.
  

  Our records indicate that Ms. ****** has not contacted our customer support team directly to assert that she did not apply for the loan and instead was the victim of a fraudulent application.  In accordance with our policy, Ms. ****** must file a police report and provide a full copy to NetCredit via email or fax to:
  
  NetCredit ****************
  Fax: ************
  Email: *********************************************************************
  
  Upon receipt of the police report, our fraud department will begin review of her identity theft claim.
  
  Please note that NetCredit cannot modify accurate credit reporting under the Fair Credit Reporting Act (FCRA). If ********* is able to adequately substantiate the claim of fraud, NetCredit will update the credit reporting to ensure accuracy and compliance with all legal requirements. 
  
  If Ms. ****** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday,8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the terms of my personal loan from Netcredit LLC (ENOVA), which I obtained in November 2022. At that time, I secured a $3,500 line of credit to address pressing health issues. While I appreciated the quick approval, I now find myself in a precarious financial situation due to the exorbitant interest rates associated with this loan. I was not fully aware of the total cost of borrowing, and despite diligently making payments, I have already remitted over $6,000 to Netcredit since opening the account. This significant sum far exceeds the original loan amount, and I am now struggling to continue making the required recurring payments.

  Business Response

  Date: 07/07/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by **** *******. As we understand it, ********** has an inquiry about his line of credit account.
  

  On December 27, 2021, Mr. ******* opened a $3,450.00 line of credit, offered by ************* & ************* (*************) and serviced by NetCredit. When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated December 27, 2021.  Mr. ******* can access a copy of his Agreement at any time by signing into his online account at ******************************.
  

  We would note that the top of the Agreement states,
  

  HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  

  As described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products. Instead,we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  This Agreement also outlines, in detail, all the terms of the account. Specifically, section IV of the Agreement defines and describes the two types of fees associated with the line of credit.A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance.  A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00. Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  The Agreement also includes details regarding the allocation of payments. As described in the How We Apply Your Payments section of the Agreement:
  

  We apply payments to any outstanding Minimum Payment for which a Statement has been issued, in order of their payment due dates, beginning with the earliest due date.  Payments are applied to each Minimum Payment in the following order: Statement Balance Fees, if any, and then to the remaining portion of the Minimum Payment. Once all Minimum Payments have been satisfied, payments are applied to any Account Balance that remains unpaid.
  

  A minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, Mr. ******* receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount.
  

  Mr. ******* has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in ***********************
  

  Since establishing the line of credit,Mr. ******* has requested over fifty (50) cash advances and his account balance is current.
  

  In reviewing Mr. ******** account statements and payment history, our records confirm that his account has correctly been serviced in alignment with the signed Agreement. Therefore, we will not be able to honor his resolution request.
  

  If Mr. ******* has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
  
  
  
  

  
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23523212
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an emergency situation and needed to borrow about *****, I searched about 20 different places since my credit score is low about 538. When I asked netcredit they said no. This was around the end of May 2025, so I kept looking. As I look at my checking account about every 2 or 3 days, i noticed an electronic deposit of $900 on about June 17 and thought it was from the irs. As looked closer it said dd/netcredit called my credit union where my checking account is, spoke with ****** customer service. I explained that an electronic deposit was put into my account, and will she either freeze the account or whatever. She told me I had to call the people that put that money in. I called netcredit and spoke with a ****** I think. When she explained to me the whole situation, I was sick to my stomach and my wife was very upset. I told the girl from netcredit to cancel the whole thing, she said she couldnt because I only had 2 days to cancel. And the electronic deposit was dated June 2, and it was electronically deposited on June17, I told her this is a complete scam. If it was electronically deposited on June 2 as dated I would of had 2 days where no one ever told me. But you people deposit it on June 17 thats 2 weeks after its dated thats fraud. I said can you explain to me what the h*** is going on? She said you borrowed $900, we added $180 to that which is the 8% interest and fees, we will begin to debit your checking account on June 30, for $130, where 8% which is about $80 for us, and the $50 goes towards your $1080 balance, she said the 8% will drop down every month. But if theres $1000 balance you will have to pay close to $80 plus the rest towards the principal, then she said it should take you about 10 months, thats when I said this is a predatory loan, dont you people follow the law where 36% is the highest you can charge unless your tribal, she said where not. I immediately called the ************************, and then this complaint. Pure evil.

  Business Response

  Date: 07/09/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ***** ***. As we understand it, Mr. *** is displeased with his NetCredit loan product application experience.
  

  Between May 18, 2025 and May 31, 2025, Mr. *** submitted several applications through a variety of sources, including third-party lead provider/website, Even Financial, and through our website through our website ****************************** for a NetCredit loan product from ********************** ********** which is serviced by NetCredit.
  

  After careful consideration, it was determined that Mr. *** did not meet the underwriting requirements for a loan product. Therefore, notices of adverse actions (NOAA), were sent as required by law for each application, informing him of the principal reason(s) his loan application was not approved.
  

  Specific to the application submitted on May 31, 2025, Mr. *** visited our website, ******************************, and proceeded to check his eligibility for a NetCredit loan product. After providing some general information via the website, Mr. *** received an offer to apply for a NetCredit open-ended line of credit.
  

  Mr. *** opted to move forward with the process and applied for the line of credit. Subsequently, Mr. **** application was approved and he opened a $900.00 line of credit (***), issued by ********************** (*******) and serviced by NetCredit.
  

  Section 27(a) of the ************************* Act, 12 USC 1831d(a), governs the interest and fees that ******* may charge on its loans. It provides that, "notwithstanding any State constitution or statute which is hereby preempted for the purposes of this section," a state bank may "take, receive, reserve, and charge on any loan interest at the rate allowed by the laws of the State where the bank is located ." ******* is located in ****, and Utah law expressly permits any finance charge set forth in the contract between the lender and the consumer. Utah Code 70C-2-101 states "Except where restricted or otherwise covered by provisions of this title, the parties to a consumer credit agreement may contract for payment by the debtor of any finance charge and other charges and fees." The interest and fees charged are appropriate under Federal and applicable State law. Additionally, Mr. **** claim that his line of credit is predatory or may otherwise be in violation of applicable laws or regulations lacks merit due to CCBanks status as a Utah state-chartered bank and Member **** as its primary federal banking regulator.
  
  When he applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by *******. Mr. *** voluntarily accepted the *** through an electronic signature. Mr. *** can access a copy of his Agreement at any time by signing into his online account at ******************************.
  
  Additionally, Mr. *** requested one (1) cash advance that was funded on June 2, 2025. A confirmation email was sent.
  
  We would also note that the top of the Agreement that was presented and agreed to by Mr. *** states, HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  
  This Agreement outlines, in detail, all the terms of the account.Specifically, Section IV of the Agreement defines and describes the two types of fees associated with the ***.
  
  1.) A Cash Advance Fee is assessed for each Cash Advance at the time a customer requests a Cash Advance on their ********************** Account.
  2.) A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.
  

  Section V of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  As described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products.Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  Customers are not charged a traditional periodic interest rate. Instead, customers are charged fees (Statement Balance Fees) for each Billing Cycle in which they carry an Ending Account Balance greater than $25.00, as mentioned above.
  

  This Agreement also outlines, customers have the option to cancel/rescind a Cash Advance request, provided that the customer informs us of their intent to cancel two (2) business days after requesting the Cash Advance without incurring any fees.

  In the Agreement, a minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, Mr. *** receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount. Mr. *** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in *************************  

  Based on our review, Mr. *** contacted the NetCredit customer support team in regard to the concerns mentioned in his complaint and he was advised of the aforementioned information. 

  As mentioned above, Mr. *** can make a payment at anytime and in amount without penalty. However, he has missed the rescission period and the terms of the loan are still applicable. As such, Mr. **** request for a refund is declined. 

  If Mr. *** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.

  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a line of credit on June 4, 2025. Signed terms for monthly payments was then given biweekly payments and could not adjust. This loan was also given without clear terms of statement fees These fees are predatory and outrageous and are fixed rather than a percentage of the carried loan balance. Paid off the loan within two weeks of opening it and requested the final statement fee to be waived. Was told these fees are not waived, I asked to escalate and was told it would take up to ****************************************** with their decision via email. I am requesting a credit of $125 on my account as the remaining balance less this $125 is paid in full.

  Business Response

  Date: 07/02/2025

  We have received the complaint sent to the Better Business Bureau (BBB) by ***** *****. As we understand it, *** ***** has an inquiry about her line of credit account.
  

  On May 25, 2025, *** ***** opened a $2,800.00 line of credit (***), issued by ********************** ********* and serviced by NetCredit. Section 27(a) of the ************************* Act, 12 *** 1831d(a), governs the interest and fees that ******* may charge on its loans. It provides that, "notwithstanding any State constitution or statute which is hereby preempted for the purposes of this section," a state bank may "take, receive, reserve, and charge on any loan interest at the rate allowed by the laws of the State where the bank is located ." ******* is located in ****, and Utah law expressly permits any finance charge set forth in the contract between the lender and the consumer. Utah Code 70C-2-101 states "Except where restricted or otherwise covered by provisions of this title, the parties to a consumer credit agreement may contract for payment by the debtor of any finance charge and other charges and fees." The interest and fees charged are appropriate under Federal and applicable State law. We comply with all applicable laws and regulations, and deny *** ****** claims that we use a rent-a-bank partnership.
  
  When *** ***** applied for the line of credit, she was presented with and required to agree to the ******* Credit Agreement and Terms and Conditions (Agreement). The Governing Law section of the Agreement states that
  

  Except as otherwise expressly provided in this Agreement, this Agreement (other than the Arbitration Provision), your Account, and all related disputes are governed by applicable federal law and the laws of the State of Utah, without regard to its conflict of law provisions.
  

  Utah law governs the Agreement and any interest rate permitted under the Agreement. *** ***** voluntarily accepted the *** through an electronic signature. *** ***** can access a copy of her Agreement at any time by signing into her online account at ******************************.
  

  During the application process, *** ***** advised that her pay frequency was biweekly, therefore, her repayment due dates were scheduled as biweekly. Contrary to her assertion, *** ***** has the option to update her pay frequency by contacting the NetCredit customer support team.
  
  We would also note that the top of the Agreement that was presented and agreed to by *** ***** states, HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
  
  This Agreement outlines, in detail, all the terms of the account.Specifically, Section IV of the Agreement defines and describes the two types of fees associated with the ***.
  
  1.) A Cash Advance Fee is assessed for each Cash Advance at the time a customer requests a Cash Advance on their ********************** Account.
  2.) A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.
  

  Section V of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  As described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products.Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  

  Customers are not charged a traditional periodic interest rate. Instead, customers are charged fees (Statement Balance Fees) for each Billing Cycle in which they carry an Ending Account Balance greater than $25.00, as mentioned above.
  

  Please note, payments are not fixed and may vary based on the statement balance. They can decrease with timely payments or increase if additional cash advances are taken or if there are past due balances.
  

  In the Agreement, a minimum payment is due every billing period that carries a balance.  Whenever a billing period closes, *** ***** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount. *** ***** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the Statement Balance Fees incurred, which is also set forth in *** ****** Agreement. 
  

  On June 3, 2025, *** ***** requested a $2,250.00 cash advance.
  

  On June 18, 2025, *** ***** made a payment of $187.50.
  

  On June 21, 2025, *** ***** emailed and called the NetCredit customer support team requesting to waive the remaining balance.  As such, she was advised we cannot honor her request. As such her concerns were escalated and she was again advised that we will not be able to honor her request to waive the statement balance fee. A confirmation email was sent to *** *****.
  

  On June 23, 2025, *** ***** made a payment of $2,437.50, however, she has a remaining balance of $125.00.
  

  In reviewing *** ****** account, our records confirm that her account has been managed in alignment with the above-referenced Agreement. As a result of the aforementioned statements, we would like to reiterate, *** ****** desired resolution to waive the remaining $125.00 balance is respectfully denied.
  
  If *** ***** has any additional questions, we ask that she contact the NetCredit customer support team at ************, Monday Friday, 8:00am 8:00PM CT or Saturday Sunday,9:00am 5:30PM CT, for assistance.   

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23500476
  
  I am rejecting this response because the dates that they indicate payments were made reflect when they were accepted and cleared by their office, not the dates that the payments were made by me.

  As they stated:
  
  "THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION."
  
  I opened this account and paid it off within 2 weeks. That IS short term. And as such, I expect to be reimbursed for the $125 statement fee. 

  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/09/2025

  Thank you for forwarding the additional correspondence to our attention.
  

  As mentioned, on May 25, 2025, Ms. ***** opened a $2,800.00 line of credit (LOC), issued by ********************** (*******) and serviced by NetCredit. When Ms. ***** applied for the line of credit, she was presented with and required to agree to the ******* Credit Agreement and Terms and Conditions (Agreement).
  
  This Agreement outlines, in detail, all the terms of the account.Specifically, Section IV of the Agreement defines and describes the two types of fees associated with the ****
  
  1.) A Cash Advance Fee is assessed for each Cash Advance at the time a customer requests a Cash Advance on their ********************** Account.
  2.) A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00.
  

  As mentioned, Section V of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
  

  As described in the Agreement,
  

  Your Account does not have an interest rate like other traditional credit products.Instead, we assess a Cash Advance Fee for each Cash Advance and a Statement Balance Fee at the end of each Billing Cycle in which you have a Cash Advance Balance greater than $25 on your Statement, as described in the Account Opening Disclosures.
  Customers are not charged a traditional periodic interest rate. Instead, customers are charged fees (Statement Balance Fees) for each Billing Cycle in which they carry an Ending Account Balance greater than $25.00, as mentioned above.
  

  On June ******, Ms. ***** requested a $2,250.00 cash advance and she was already charged the aforementioned fees.
  

  On June 18, 2025, Ms. ***** made the minimum payment of $187.50.
  

  On June 23, 2025, Ms. ***** made a payment of $2,437.50, however, she had a remaining balance of $125.00.
  

  On June 30, 2025, Ms. ***** paid the remaining account balance of $125.00, Therefore, she does not have an outstanding account balance with **********************.
  

  Please note contrary to Ms. ****** assertion, the payment dates are accurately quoted. A confirmation payment email is sent advising that the payment has been initiated and applied on said date. It also advises that the effective date is two (2) business days later and if the payment does not clear the payment posted will be removed.
  

  As mentioned, there is a HIGH COST CREDIT DISCLOSURE. Although ******** made a payment within two (2) weeks it does not negate the terms of the Agreement, including the fees that are assessed when the Ending Account Balance greater than $25.00.
  
  As mentioned, our records confirm that her account has been managed in alignment with the above-referenced Agreement.
  
  Therefore, Ms. ****** desired resolution to refund the payment of $125.00 is respectfully denied.
  
  If Ms. ***** has any additional questions, we ask that she contact the NetCredit customer support team at ************, Monday Friday, 8:00am 8:00PM CT or Saturday Sunday, 9:00am 5:30PM CT, for assistance.