Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gohealth is running an advertisement in which the spokesperson stated that "the government has recently announced that as many as 12 million people may be eligible for additional benefits." I have called Gohealth repeatedly to ask for verification of or a link to said government announcement. The people answering the phone refuse to provide any proof of that 'government announcement' and hang up. They appear to be providing a false statement.

  

  Business Response

  Date: 02/15/2023

  Hi ****************,

  We confirmed that the advertisement you refer to is one of GoHealth TV ads and it is not false. We are running this advertisement based on Centers for ******** Services (CMS) reports. This source is cited on the disclaimer on this particular advertisement; as do all of our advertisements.Please find an image of indicated advertisement attached with the disclaimer attached.

  
  
  

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18973874
  
  I am rejecting this response because: 1) ************** commercial refers to a 'government announcement,' which is intended to imply that a particular department or spokesperson has issues a written and/or verbal communication to the media or via, for example a 'public service announcement.' In fact, GoHealth still has not provided any evidence of such an announcement, instead referring to a report that was issued by the government. 2) The actor in the commercial indicates that this non-existent 'announcement' is recent, when in fact the report being referred to is at least 3 years old.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/08/2023

  The advertisement in question was created in accordance with the current federal and state regulatory requirements, and was subsequently filed with *** as dictated by federal law. Should you have any concerns regarding the *** report, you can reach out to Centers for ******** Services (***) them directly.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 18973874
  
  I am rejecting this response because, as stated previously, the message is inaccurate and deliberately misleading T
  he latest 'response' from the business does not address my concerns, and their attempt to refer to what the *** 'allows' confirms their inability and unwillingness to correct the deceptive advertisement.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/19/2023

  Hi again, Centers for ******** Services is run by the federal government and is strict on the advertisements that are allowed to be run. In accordance to ********'s guidelines and federal requirements, we have gotten this advertisement in question approved by ******** and with data provided by ******** themselves. If there are any further questions in regards to the guidelines for ******** advertisements, please refer to Centers for ******** Services (CMS) for further clarity. ********************

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 18973874
  
  I am rejecting this response for the same reasons as previously stated. The respondent continues to refuse to address my concerns about the deliberately misleading wording, which could easily be remedied if they chose to do so.

  Instead, the respondent basically is stating that 'As long as the government allows us to run misleading advertisement, we will continue to do so.'

  The essence of ethical behavior is to avoid dishonest actions - NOT to see how close one can come to dishonesty without crossing the line. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get solicitations via the mail to inquire about a ******** plan notice for *****************, ********. I moved from there 2 1/2 years ago. Despite repeated calls and requests to be removed from this mailing list as it no longer pertains to me I continue to get mail. Please, please, get them to stop contacting me.

  

  Business Response

  Date: 01/31/2023

  We do apologize for the mailers being sent after you have relocated. You have been removed from our mailing list and added to our Blacklist list; so, you will not receive any further communication from us.
  If for any reason you continue to receive communication from us, we will need to verify your address as it may differ from our records
  
  

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving mail about ******** plans from GoHealth even though I called them to tell them I am no where near ******** age. When I called them I was told by a representative that my name would be removed from their contact list but evidently it hasn't. I want all contact from GoHealth to cease since their service doesn't apply to me. Thank you.

  

  Business Response

  Date: 12/15/2022

  Good afternoon,

  
  Thank you for bringing this to our attention. We do understand how frustrating it could be to receive mail from our company in regards to ******** products when you are not eligible yet to receive them. We do apologize for any frustration this may have caused. We have successfully removed your address provided on this complaint from our mailing list.

  Thank you for your patience and understanding. 

  Customer Answer

  Date: 12/19/2022

   
  Better Business Bureau:
  
  This has not been the first time GoHealth has told me they were going to remove me from their mailing list (some time ago) but obviously didn't for me to receive more mail from them. I very warily accept their response today but if this continues I will not only be filing a complaint with the BBB again in the future but I will also be contacting the State ************************* to file a complaint with them as well.

  Thank you for your time BBB; it is sincerely appreciated. 

  
  All the best,
  
  ******** *****

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/4/2022 I'm tired of getting scam calls from Go Health and their contracted callers from *****. Do something about it because their employees absolutely refuse to.

  

  Business Response

  Date: 12/15/2022

  Good Morning,

  We have reached out to our marketing team to ensure the customer is removed from the *** list.

   

  Thank you,

   

  Please let me know if you have any more questions.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people call my 86 year old grandmother CONSTANTLY on a daily basis. I'm talking 10 calls a day at times! It tears her nerves all to pieces. My ******* both have told them to stop calling. We have done everything but change her phone number which she does ot want to do. It's absolutely absurd at the phone harassment that continues to an elderly woman even after she has said stop calling. If there is a number to call to HONESTLY have her name taken off whatever list it is then I need it immediately. We tried being polite, hateful, rude & downright ugly after the 10th time in a ********** of it works. PLEASE STOP

  

  Business Response

  Date: 11/21/2022

  Good afternoon, 

  We have reached out to our marketing team to ensure the phone number listed is removed from our contact list and placed on our Do Not Contact list. 

  Thank you. 

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18407164
  
  I am rejecting this response because:it is not my phone number that is being harassed it is my grandmother's as I stated in the original complaint. She does not have a computer to file the complaint. I need a number to call to get her off your marketing list.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to send these cards to my house. They are addressed to my DEAD ex wife, who died in 2017. I've called multiple times, one was from last month, as you can see from the date I wrote on the card. I've asked for her name and my address to be taken out of their database, but they continue to send these cards. I feel it's harassment and attempted fraud. Are they selling her name and my address to the *** for their voter base? If not! Why are they unwilling to remove her name and my address? Please help me with this harassment. Thank You

  

  Business Response

  Date: 11/28/2022

  Good morning, 

  We have reached out to our marketing team to ensure the member is removed from our mailing list. 

  Thank you. 

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received physical cards in the mail from GoHealth soliciting ******** additional benefits. I filled BBB complaint #******** 10/27/2021. They said they would take me off their mailing lists. Yet I am receiving cards again in 2022. As I stated before I did NOT request this information from them. I do NOT want their physical cards in the mail. They cannot just keep harassing me year after year. This organization, as state on the card, is NOT endorsed by the government. It is a waste of resources to continually send me these cards. I do NOT want to receive these cards year after year. PERMANENTLY remove me from any physical mail or any contact list.

  

  Business Response

  Date: 11/23/2022

  Good afternoon, 

  We have reached out to our marketing team to ensure the member is removed from our mailing list. 

  Thank you. 

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoHealth continues to call me multiple times a week. I have asked to be removed from their call list but continue to receive calls. The company keeps calling me looking for different people and I am not the age for their services. The company seems to be calling random numbers to take advantage of elderly people with their services.

  

  Business Response

  Date: 11/09/2022

  Good morning, 

  We have reached out to our marketing team to ensure the member is added to our DNC list. 

  Thank you. 

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18375040
  
  I am rejecting this response because:You are promising to add me to the dnc list but multiple times I have asked the phoning agents to do so they assured me they would and I still get calls. I get calls asking for different people that I have never been associated with. 
  

  If I get one more call from your business I will move forward with legal proceedings. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/23/2022

  Good Morning ******, 
  
  We certainly understand how upsetting it is to continue receiving calls from third parties after requesting they stop. We do not believe that these calls you are receiving are coming from GoHealth. Using the phone number, you have provided *************), we have checked our systems and confirmed that there are no records of any calls being placed to you by GoHealth. While we do not see any calls for this number, we would be happy to conduct a second level of review if you are willing to share the dates and times that you are receiving phone calls. In addition, the phone number you provided has been placed on our Do Not Call list as of 11/09/2022 to prevent future calls to you. With these actions, we have done all we can to ensure you do not receive phone calls from GoHealth to phone number ************.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be taken off this company's mailing list. I do not like their tactics. Their mail at first glance appears to be coming from the ******************* It is not. This is the third postcard I have received from them in the last few weeks. Thank you for your assistance.

  

  Business Response

  Date: 11/07/2022

  Good afternoon, 

  We have reached out to our marketing team to ensure the member is removed from our mailing list. 

  Thank you. 

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting repeat unwanted junk mail post cards from GoHealth. I have no interest in GoHealth or whatever they are selling. I request my name be removed from their mailing list. Thanks

  

  Business Response

  Date: 11/04/2022

  Good morning, 

  We have reached out to our Marketing team to ensure the members information is removed from our mailing list. 

  Thank you. 

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I accept this response as long as long as GoHealth stops sending their junk postcards.
  
  Sincerely,
  
  ***********************