Business ProfileforThe Palmer House Hilton

On December 27, 2022. around 6:59pm I was eating at the ******** bar located in the Palmer House Hilton *******. I am seeking a refund of my entire bill and an apology from the waiter. My bill was $79. I ordered a Lockwood burger well done. I received a burger that was pinkish inside when I cut the burger.. (I never complain to the waiter or business about dis satisfaction with food) But since this burger cost $20 I reluctantly mentioned it to the waiter. He told me this is how they make their well done burger and if they cooked it any more it would be burnt. My husband and daughter had the same burger the day before at this same restaurant. Their well done burger was not pinkish. Reluctantly I said okay if thats how you cook well done. When the waiter left my table I asked my daughter did her well done burger look like this her answer was no it was well done. I spoke a second time to the waiter only to express when a customer is not happy that should be enough, he immediately cut me offer and said he would get the manger. I said I dont want or need a manger.(my point was for him not to treat any other person or black person like this which *** *** have been his motivation. Per pandemic three years consecutively a few days after Christmas my family enjoy a staycation at The Palmer House Hilton *******. I have enjoyed my time in the past and currently until this isolated incident by this waiter. I still would recommend this hotel . We usually enjoy our stay at the Palmer House Hilton *******. I want my full bill payment refunded and apology. Because the waiter changed my enjoyment of my entire meal and my next day. I still left a ten dollar tip which was smaller then my usual 20%Because I feel like other workers might share in the tip.The section he worked that night was the seat right in front of the main Christmas tree. Four high chair seats and table in front of main tree on the aisle. Wrote message on receipt left ten dollar tip