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Business Profile

Home Services

Premium Home Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Services.

Reviews

This profile includes reviews for Premium Home Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premium Home Service has 2 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 76 Customer Reviews

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    Review Details

    • Melanie M

      Date: 07/25/2025

      This company was one I got to come make a repair last summer on the air conditioner part of the hybrid water pump furnace we purchased less than 2 years before. The fee to premium was assessed before the guy came out. He diagnosed the problem, said Amana furnaces were known to be faulty and ordered the part. We never saw again. I could never get ahold of company or repair person on same phone numbers after multiple trys. Now exactly a year later, my credit card was charged the same fee.

    • Sharon P

      Date: 06/28/2025

      BEWARE BEWARE BEWARE!!!
      Giovanni is bad news. I called a different number and ended up with PREMIUM HOME SERVICES. I should have done my home work first so that's on me. He hired a contractor to start my deck work and try to scam us both. The contractor bought sub par materials and was not doing the work that I had dicussed with Giovanni to do. Giovanni tried to go up on the price by telling me the contractor wanted more money because he never told the contractor the truth about the work to begin with. I canceled the work and Giovanni does not want to give me my money back which I have been asking for the last three days. Seems as though I will have to take him to small claims court to get my money back BEWARE OF PREMIUM HOME SERVICES BEFORE DOING BUSINESS WITH THEM.READ ALL THIS COMPANYS REVIEWS INCLUDING ON THE BETTER BUSINESS BUREA WEBSITE

    • Stephanie H

      Date: 05/22/2025

      Complete scam. Please don't loose $99 like I did. They are listed under several companies that don't exist. Gox River Grove Electricians etc.

    • Shelley H

      Date: 05/06/2025

      Complete scam. Called a local company and they charged me for a 99 dollar service fee (which was a new customer discount) saying they would be at my home between ******* pm. Didnt show. Went by the local company I called and they have been closed for years. Somehow they have their number on ****** for the company that is no longer in business. Now getting texts from other numbers saying they are hot on the case of a potential scam I was involved in today if it would let me do no stars.thats what they would be getting

    • Jon L

      Date: 03/26/2025

      I had a guy from what I thought was a local business come give me an estimate on some electrical work. The email said *********************** They charged $99 for the estimate which I agreed to. One year later they charged my card $99 again. Turns out the charge wasn't a one-time thing, I'm on some annual charge program so I'm going to have to get a new debit card since I have zero confidence they'd take me off regardless of what they say. There's quite a bit of information about this company and those involved online now. *************************** has the story as of now.

    • Capt Mark M

      Date: 02/01/2025

      They ran my credit card over a year after I had 20 minute service from a gentleman 30 to 80 yards from the dock where my boat was. I needed your special tools for feeding wires through tight spaces, which they assured me they could do. They could not.!!. They tried to run my credit card again as if I had an annual subscription with their company at 3:07 AM Saturday morning so that I couldn't connect with them until Monday. That's not the way to do business and you can be restored the full extent of the Florida and US ************************ will be on their case. Capt ********************  

    • Charmaine G

      Date: 10/21/2024

      So disappointed!
      I'm almost suspicious that something odd is going on here, or they simply didn't care.
      I requested an appointment for Saturday afternoon and never received a callback. The phone number listed does not get answered.
      Eventually cancelled that job.
      I re-requested a service for late Monday afternoon either late Sunday evening or early Monday morning. Crickets again.
      I called around 11:15 am on Monday to confirm they could make a service call. Sure they said, they'd be there between 3-6 pm.
      I called at 5:17 pm to find out if they were still coming out. Yep they will be coming out.
      I called again at 6:44 pm to cancel the job and cancel my service plan.
      I had a great service call back in 2021. What the heck happened to them?

    • Sunoh C

      Date: 08/30/2024

      I was scammed by ****** ******************** as it was answered by a person from Premium Home Service and then I was charged $99/month. 

    • Shalin P

      Date: 08/29/2024

      Would give them 0 stars if I could. Their contracted service technician came out to service my garage door. Made an adjustment and said the gear was broken and that I needed a new garage door opener. I told him I'd think about it and continued to use the garage door. 4 months since the consultation, I've still been using my garage door without any issues. Seems like he was deceitful about the diagnosis and I image these "technicians" scam many many other people. Also, it seemed fishy there was no way to cancel your annual "subscription" on the app. When I called the customer ********************** line to cancel my subscription, the service member didn't take any information and said I'll get a cancellation confirmation by email in a few minutes. A couple hours roll by, no email. I call back and ask if I have an active subscription, which they confirmed was still active.

    • Heather L

      Date: 08/12/2024

      This company is a scam. We called who we thought was the original installer of our unit, Soar Heating and Cooling, requesting a tech to be sent out to repair our heat pump. The tech we received was from another company and claimed he was sent by a central dispatch company (Premium Home Service). He spent about 5 minutes looking at our unit and said it was a costly (thousands) part that needed to be replaced but may or may not be covered by warranty (our unit is still well within warranty range). We called the Mfg. to confirm warranty coverage and then called a different company for a second opinion which ended up being a quick fix of a loose electrical connection with no parts required. We suspect they were going to charge us for this expensive part and then either ghost us or do the repair and claim it wasn't covered by warranty, thus keeping our $2K+. On top of the bad diagnosis, we were signed up for an auto renew subscription for Premium Home Services that we never consented to either by phone or online. We were signed up for this without our request or permission and only by finding the subscription email in my junk mail did I discover this. I called about the confusion and was treated very rudely, berated by the service agent and told they have call logs proving I called and consented to the service. After a very aggravating phone call, i got the subscription cancelled. This company is a scam and provides the worst of service, if any.

    Premium Home Service is NOT a BBB Accredited Business.

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