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Business Profile

Hearing Assistive Devices

Beltone Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Beltone Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beltone Corporation has 13 locations, listed below.

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/24/2024, I received a voicemail from a 720 area code. The caller stated they were from Beltone and I needed to come in for an annual hearing check and to update my hearing aids. I live far outside the 720 area code. I DO NOT have hearing aids, nor have I ever done business with Beltone in any capacity. Take my name and number out of the database; do not contact me.

      Business Response

      Date: 04/25/2024

      Although the call from your local Beltone office, we will make sure to remove your information from our system. Sorry for any inconvenience.

    • Initial Complaint

      Date:03/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PLEASE remove me from their database. I have no idea how Beltone obtained my information but I am inundated with mailers from Beltone. Please stop. I have called their office numerous times only to be told that there is nothing they can do about it. STOP. Please.

      Business Response

      Date: 03/07/2024

      We have removed your name from future mailings. If you receive something in the interim, it could have been already ordered months ago.

    • Initial Complaint

      Date:02/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21274625

       

      I am sorry I used this answer because I saw no other way to reply to the question on my end.

      The location was in *********, **

      ***********************************************************;

      Everyone there was very friendly and helpful when it came to the test. My brother and I both had appointments on the Monday January 22nd at 12 and 12:30 pm. 

      Sincerely,

      *************************

      Business Response

      Date: 02/12/2024

      We need more information to help you with your inquiry. Which office did you receive your hearing test? If you could provide the address, we can reach out to the owner of that Beltone business ASAP. Thank you!

      Business Response

      Date: 02/13/2024

      Thank you for the information. We will send this over to the owner ASAP!

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21118441

      I am rejecting this response because:

      ***** from the Beltone office did reach out to my son via phone on 1/12/23 leaving him a voicemail requesting a call back. We assume it was after she was contacted by the BBB. My son had already spoken to ***** on my behalf before we contacted the BBB regarding the charge. They had a lengthy phone call with ***** from Beltone in which she had either had made multiple statements that were untruthful or had  confused me with another customer, but regardless she was at fault for breaking my hearing aid. The same hearing that ***** had told my son was tape up when I had taken it in, but was not, among others, dishonest statements.  
      My son and I see no reason to return *****'s phone call since she was unable to tell the truth. She physically broke the hearing aid causing it to stop working and needs to be held liable. Thank you

      Sincerely,

      ***************************

      and, citing her next appointment, stated that she could not continue trying and advised me to have it programmed elsewhere. Then they actually scheduled me for a three month appointment later, even though she had been unable to program my hearing aid and had broken it in front of me. To make matters worse, I was charged $399.54 for the repair of the hearing aid that she had broken. Upset by these events, I asked my son to examine the hearing aid to see if he could program it, assuming that if a trained professional like ***** couldn't, he wouldn't be able to either. However he was able to successfully program it within a few minutes.In an attempt to rectify the situation, my son has been contacting Beltone on my behalf to request a refund for the costs incurred due to the employee's actions. Despite his efforts, when ***** contacted him, she provided him with false information, including the claim that I had my hearing aid taped up, which was entirely untrue.

      Business Response

      Date: 01/12/2024

      We would be happy to contact the owner of that business on your behalf and share your concerns.

      Business Response

      Date: 01/23/2024

      She is trying to reach out to you to solve the problem. If you aren't willing to return her call how is she supposed to make it right?

      Customer Answer

      Date: 01/31/2024

       
      Complaint: 21118441

      I am rejecting this response because:
      My son had a very long phone conversation with ***** from Beltone after she broke the hearing aid. She chose not to tell the truth and has proven to be a very dishonest person. The only acceptable outcome is for her to pay for the damage she caused. 
      Sincerely,

      ***************************

      Business Response

      Date: 01/31/2024

      If you don't return her call how is she supposed to pay for it? By ignoring her calls you aren't accomplishing anything.

      Customer Answer

      Date: 02/09/2024

       
      Complaint: 21118441

      I am rejecting this response because:


      Hello
      I am replying to reject ***** from Beltone response. ***** from Beltone should be ashamed of herself for not only breaking my hearing aid, but having the audacity to charge me just under $400 for breaking it and its just unacceptable. She may of felt it would be easy to take advantage of me since I am a senior citizen. I can only hope she isnt taken advantage of other senior citizens or anyone else. Please keep my case open. I think its very important to let other know my experience If she truly doesnt want to do the right thing and refund my money. She could be doing the same thing or finding other ways to take advantage of others. 
      She did call once that I can recall after filing this complaint with the BBB, but its pointless nor do I want to speak to someone so dishonest. Thank you, ************************;




      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20920542

      I am rejecting this response because:I am not sure what details you are talking about. These hearing aids were returned and replaced  once right after i bought them. i kept telling the tech you need to fix them before i can't return them and he kept trying to fix them and now i still have a problem and it's to late  to get a refund  and that is not my intention although the tech should have let me return them . these hearing aids are not what Bell Tone advertises about  how great they are and how they are the latest and greatest. Pleases help me. I could hear better with my old ones!

      Sincerely,

      *************************

      Business Response

      Date: 11/28/2023

      We will reach out to the owner of that Beltone business on your behalf, however any return privileges would be listed in your purchase agreement which is legal and binding in your state.

      Business Response

      Date: 12/01/2023

      The Beltone office will continue to work with you until you are hearing better. Any return privileges are listed in your purchase agreement and are legal and binding in your state. 

      Customer Answer

      Date: 12/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,  Looks like i do not have another choice.when I need newer hearing aids i will choose  a more reliable service.The service at the office has always been pleasant but but not fixing the problem.

      *************************

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20847578

      I am rejecting this response because: I HAVE BEEN DEALING WITH THIS ISSUE MAINLY FOR THE LAST TWO YEARS AND THE RESPONSE FROM BELTONE IN ******* ********** IS THAT AFTER THE WARRANTY EXPIRES IN MARCH OF **** I WILL BE ON MY OWN WITH BROKEN HEARING AIDS. SHOULD I GET MY MONEY BACK OR A BETTER MODEL HEARING AID SHOULD BE OFFERED TO MY AT NO COST. I STRONGLY BELIEVE THE DESIGN AND FUNCTION OF THE HEARING AID MODEL I HAVE IS DEFFECTIVE AND NON RELIABLE. I HAD USE HEARING AIDS BEFORE FROM OTHER COMPETITORS BRAND AND NEVER HAD AN ISSUE WITH THEIR PRODUCT, EVER.



      Sincerely,

      *******************************

      Business Response

      Date: 11/09/2023

      We will contact the owner of that business for you, however any return privileges would be stated in your purchase agreement.

      Business Response

      Date: 11/20/2023

      The hearing aids were purchased in ************************************************************ your purchase agreement. This is legal and binding in your state. The aids have been repaired under warranty which is normal and customary. There are outside insurance companies that offer additional coverage past ******* warranty.

      Customer Answer

      Date: 11/21/2023

       
      Complaint: 20847578

      I am rejecting this response because: the hearing aids model that I have had been repaired many times and also had been completely replaced for new ones also many times; by saying this I conclude that the model design is defective (lemon) and don't deliver the quality expected and worst of all, it suddenly stop working for no reason. This model should be put out of the market because it mislead customers with deaf disabilities. Customers don't even notice that the hearing aids are not working because of the deaf disability.

      I want to have my money back so I can purchase another trustable brand of hearing aids or I want BELTONE to offer me another model that they know don't have this issues. 

      BELTONE should be trustable and reliable and assume TOTAL responsibility for their defective product.

      Sincerely,

      *******************************

      Business Response

      Date: 12/04/2023

      We will absolutely stand behind our products and we have done so for over 80 years. However, there isn't anything that you can purchase 3 years ago and return it. The dispenser is more than willing to work with you to make sure you have product that is working appropriately.

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 7th, I went to Beltone HA referred by my physician, to have my hearing aids adjusted. Upon reviewing the devices the Beltone Associate told me that one was broken and that they world send it out to get fixed. They charged me $350.00 for the repair and told me that they works have it ready in 3 to 5 weeks. I called them after the 5 weeks and they told me they did not have it ready and for me to wait. I went personally en Thursday November 2nd and they told me they didn't know what was happening and that they world call me. They handbrake call me and they are not giving me an answer as what they are taking so long to get it back to me.

      Business Response

      Date: 11/08/2023

      I'm sorry for the inconvenience however we need to know what the location of the store is?

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      Business Response

      Date: 10/05/2023

      The hearing aids are under warranty and there should be no charge.

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Business Response

      Date: 10/18/2023

      We have contacted the Beltone owner of that office and stressed the urgency of your request.

    • Initial Complaint

      Date:09/08/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Business Response

      Date: 09/11/2023

      Your information has been deactivated in our system. We will also alert the owner of the Beltone dispenser in your area to remove your name from future mailings.

    Beltone Corporation is NOT a BBB Accredited Business.

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