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Business Profile

Healthcare Management

American Health Information Management Association

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Health Information Management Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against the American Health Information Management Association (AHIMA) regarding their mishandling of my Certified Coding Associate (CCA) exam experience and failure to provide adequate support or resolution.I paid $300 to take the CCA certification exam through AHIMA. However, I was not given proper instructions by AHIMA about what I was allowed to bring with me on test day. The only instructions I received came from the testing site, which stated that no books or personal materials were allowed. Based on that information, I left my code book at home.After completing the exam, I later discovered that I was allowed to bring the code book, something critical to success on the test. AHIMA never provided me with that information beforehand, and their lack of communication directly contributed to me failing the exam.I attempted to resolve this issue by emailing the appropriate AHIMA departments and calling customer service. I was told my case would be escalated, but I never received a meaningful response or resolution. On top of that, I was treated unprofessionally by some representatives and given incorrect information. AHIMA even acknowledges on their website that some members are not receiving important emails. I believe I am one of those affected, and as a result, I was not properly informed prior to my exam. I am requesting that AHIMA take responsibility for their failure to communicate critical exam instructions. At minimum, I am asking for a voucher to retake the exam at no additional cost.

      Business Response

      Date: 07/14/2025

      Hello *******,

      Thank you for detailing so thoroughly what occurred. ****** **** from the certification team has reached out to you and will work with you directly to resolve your concern. I certainly apologize that this has been a frustrating experience for you. If you need any future assistance, always feel free to reach out directly to me. I am happy to jump in and help get all resolved for you.

      Kind Regards,

      **** Khokhar 
      Director, Customer Experience
      ****************** | ********************** 
      **********************************************************************************;
      O: ************** 
      ************************************************************************

      Customer Answer

      Date: 07/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid AHIMA $199 in early 2024 to take the medical coding certification exam. However, I never received a test date despite reaching out multiple times over the following months via phone and email.After repeated unsuccessful attempts to get a test date or resolution, I formally requested a refund of the $199 in November 2024. AHIMA did not respond to my refund request until April 2025, nearly five months later. In that April response, they asked me to complete and return an ACH refund form, which I submitted on April 21, 2025. I was told the refund would be processed within 30 days.When I followed up on May 15, 2025, I was told it had still not been processed. I followed up again on June 18, 2025, and received the same responsethat it had not been processed ****** of June 23, 2025, I still have not received the refund. It has now been over eight months since I originally requested it, and nearly a year since I paid for the exam. I have made every reasonable effort to resolve this directly with AHIMA, without success.

      Business Response

      Date: 07/09/2025

      Hello ********,

      Thank you for your patience while we worked to process your refund. I certainly apologize that this took longer than expected. Thank you also for confirming you did receive your expected refund. If you need any assistance in the future, please do not hesitate to reach out to me directly. I am happy to help!

      Kind Regards,

      **** Khokhar 
      Director, Customer Experience
      ****************** | ********************** 
      **********************************************************************************;
      O: ************** 
      ************************************************************************

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to become a certified medical coder. I already have a certification through another organization. I have been through the process before and understand how it works. I became a member of AHIMA and paid to take an exam $300. Not a small amount of money. They ask for your book ISBN because you need to bring your books to the exam. Even though your actual job doesn't use the books. So let me break it down, they want you to buy $300 worth of books then they want you to pay $300 for the exam. Once I showed up to the exam site I was turned away for having the wrong books even though the AHIMA website let me register them!!! Then they sent me an email with a book policy link... that did not work and took me to an error page. When I call and ask for help they just tell me it is my fault and do nothing to help. I told them this is how you scam people! $100 okay I can get over that but $300?? That is so wrong to do to someone. I am just disgusted at the lack of care they give PAYING members. They don't care about the healthcare industry and they certainly don't care about people. Money is the only motivation. I just want to be able to take the exam I paid for. I don't understand how that is hurting AHIMA?

      Business Response

      Date: 06/26/2025

      Hello Chelsea,

      Thank for providing such thorough feedback. I certainly apologize that you were frustrated by your exam experience. My colleague, ****** ****, has reached out to you directly to resolve and make sure you have all the information you need to take the exam. All the information regarding what code books are needed for a coding exam are available on the website including a downloadable PDF list of the allowable code books. Again, ****** **** reached out and is a happy to assist you going forward to make sure you have all the critical information you need before you take your exam.

      Please feel free to reach out directly to me if you need any further assistance. I am happy to help as well!

      Kind Regards,

      **** Khokhar 
      Director, Customer Experience
      ****************** | ********************** 
      **********************************************************************************;
      O: ************** 
      ************************************************************************

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an online class with AHIMA but started having trouble accessing the course and my ebook. After multiple attempts at unsuccessfully reaching customer service via phone, I submitted an online ticket but no one ever contacted me to resolve the issue and I never received a resolution and the case was closed. Then I submitted a request for a refund and a new case was opened. On 5/5/2025 I received an email stating the refund was successfully submitted and my refund case was closed, but I still have not received a refund.

      Business Response

      Date: 06/02/2025

      Dear Marquette,

      Thank you for providing all the details regarding what occurred and what remains to be resolved. I appreciate your patience and sincerely apologize that this was not resolved sooner for you. I did reach out and have been working with my finance colleague to process your refund as soon as possible. It can take approximately two weeks for you to see your refund credit to your account. 

      Below is my contact information. Should you need any further assistance, please do not hesitate to reach out directly to me. I am happy to help!

      Kind Regards,

      **** *******
      Director, Customer Experience
      ****************** | ********************** 
      **********************************************************************************;
      O: ************** 
      ************************************************************************

      Customer Answer

      Date: 06/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *****

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a CCS exam in Feb of 2024.The issues started when ******* cancelled my exam in for April 27th 2024. I have been trying to get a refund since. The policy at the time stated if ******* cancelled refund would be automatic but that never happened. I been trying to contact AHIMA since but have been given numerous phone numbers that led in circles back to the original number and several email addresses that came back undeliverable. I finally got a working email. They asked me some questions I replied the same day but have not gotten any more responses or contacts since. I am just trying to get a refund for an exam that was cancelled by ******* not by myself. I only waited to contact because a policy told me I did not have to. Now from what correspondence I have received I am told its too late. But again I was also asked follow-up questions then ignored again.

      Business Response

      Date: 05/09/2025

      Hello *******,

      Thank you for providing me all the details regarding what occurred. I sincerely apologize that you have not received your refund. I have reached out to you and provided you a form that I need you to fill out, so I can process your refund. I am happy to expedite the refund as soon as I receive your completed form.

      I look forward to hearing from you!

      Kind Regards,

      **** Khokhar 
      Director, Customer Experience
      ****************** | ********************** 
      **********************************************************************************;
      O: ************** 
      ************************************************************************

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an entire AHIMA certification course in July 2023. It was good for one year. I scheduled my study time throughout the year. I would take time off from work around Holidays. EVERY SINGLE TIME I WAS OFF the website was down. They offered an extension one time. I believe my extension was from July to Sep(no holidays in that time frame to plan my studies and time off from work). Just recently I went back to the website and it was DOWN AGAIN! They clearly have an ongoing problem and keep misleading people into thinking they can self pace and work on their coursework at any time, but really, the truth is you can only work on your coursework when their website is functional and you have access to your coursework. This is a total loss for people who had planned their study schedule for the year. I had a new job that was very taxing and I had to wait for holidays to study and I had my whole study schedule planned in advance. They cannot keep that website functional. I lost thousands of dollars because of their failure to maintain their website. I will never use AHIMA again. I now have to go **** and start over. I want my money back or access to the courses again so I can finish and get my credits. They also need to modify their advertisement as well and be honest about their frequent website failures.

      Business Response

      Date: 05/02/2025

      Dear ****,

      Thank you for providing your feedback and detailing your concern.  I emailed you directly on April 22. Did you receive that email? As I indicated in the email, you have received one extension for 60 days to complete the course in July of 2023, and I am happy to offer you one final extension of another 60 days to complete the courses by June 22, 2025. It has also been validated that your courses are working efficiently and can be accessed in your AHIMA learning center. 

      Please feel free to reach out if you need any additional assistance. I am happy to help!

      Kind Regards,

      **** Khokhar 
      Director, Customer Experience
      ****************** | ********************** 
      **********************************************************************************;
      O: ************** 
      ************************************************************************



    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Missing my certification number.

      Customer Answer

      Date: 03/28/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      *** ******

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I searched for a study guide for the *** exam. The *** Exam Prep, Tenth Edition, eBook came up as the only study guide on AHIMA's website. I purchased it 12/10/24. I didn't open it because I found out shortly there was a 14th edition available that did not come up in my search on AHIMA's website. I submitted a ticket to AHIMA 12/11/24 to ask that my 10th edition be exchanged for the 14th edition eBook study guide. They were the same price. I called January 31, 2025 and was told it would be escalated to a second level review team and I received a confirmation email. I called again 3/7/25 and was told it would be escalated to a supervisor and to give it 2-3 business days. No resolution. I called again 3/14/25. I was told the supervisor was in a call but would email me by end of day with the outcome. I received no call or email. It is now 3/17/25, over 3 months since this started. I have done everything in my power to resolve it and I need to take this certification for my job.

      Business Response

      Date: 03/19/2025

      Hello *******,

      Thank you for your feedback and for your patience. As I emailed you directly, I am certainly sorry this was not resolved for you sooner. Thank you for verifying that the 14th edition has been added to your learning center. Please feel free to reach out if I can be of any further assistance.

      Kind Regards,

      **** Khokhar 
      Director, Customer Experience
      ****************** | ********************** 
      **********************************************************************************;
      O: ************** 
      ************************************************************************

      Customer Answer

      Date: 03/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of invoice: 1/10/2025 Date of email requested by email and phone: 1/11/2025 AHIMA was emailed several times in the 30 days, along with multiple phone calls to cancel my order and refund my credit cards AHIMA failed to notify me of shipment or transaction processing AHIMA failed to contact me by phone, email, or letter within the last 8 weeks since the invoice date that they have acknowledged my email or phone calls. AHIMA emailed me today to close out my case number and asked me to follow the return policy. The policy only allows me to return the purchase within 30 days of the invoice, which is now 8 weeks after the invoice.

      Business Response

      Date: 03/20/2025

      Hello *********,

      Thank you for reaching and providing such thorough details. I apologize that you have not been assisted sooner. We have provided you the return shipping labels and issued you a refund. Expect to see the refund in approximately 5-7 business days on your credit card. My colleague that you have been working with will be providing you the refund receipt directly for your records soon. 

      I hope this helps. Always feel free to reach out to me directly. I am happy to help!

      Kind Regards,

      **** Khokhar 
      Director, Customer Experience
      ****************** | ********************** 
      **********************************************************************************;
      O: ************** 
      ************************************************************************

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempted to get a refund from AHIMA for over a year now. Horrible customer service I have been calling and emailing for months now with no response.

      Business Response

      Date: 03/07/2025

      Hello Yuneak,

      I hope you are doing well. I reached out to via email on March 03. I am happy to help get this all resolved for you but am waiting for a response from you, so I know how to move forward. I am happy to refund your money since you never did take the exam, but do you still want to take the exam? If so, please feel free to reach out to me directly so I can assist you!

      I look forward to hearing from you!

      Kind Regards,

      **** Khokhar 
      Director, Customer Experience
      ****************** | American Health Information Management Association 
      **********************************;Floor | **********************;
      O: (312) 233-1194 
      ************************************************************************

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