Business ProfileforAdam Wright Fitness

On July 28, 2023, I was charged $300 by Adam Wright Fitness for a renewal of a meal plan subscription. However, the company failed to provide a notice of renewal. I had no intention of continuing to use this company as the program did not suit my needs and was not accurately represented to me from the beginning. For example, after talking to one of their representatives, I understood that I would receive weekly meal plans for 3-months under the service I bought. However, only after I had paid in full (and initial $300) and been on the plan for more than 2-weeks, was I informed (after having to ask the question), that they would only provide 1 meal plan for an entire month, i.e., 3 meals plan total, rather than 12. The fact that my plan was misrepresented to me from the beginning is an issue in itself. However, my primary compliant and reasoning for filing this dispute is that the plan was renewed without any advanced notice or reminder of renewal, nor was there any receipt sent after the transaction had gone through to inform me that there was a transaction made to my credit card. When I brought this up to the company, their first response was that they would not be able to provide a refund. When I informed them that I would be submitting a complaint to the BBB, they said that they still couldnt give a refund because they arent part of the BBB, but they could offer me a coupon. The offer was asinine because I dont use their services nor intend to ever use them in the future. Ultimately, I chose to file this complaint with the BBB so that other future and current subscribers are aware, particularly if this has also happened to them and/or so new subscribers are fully aware before making their subscription decisions.