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Business Profile

Health Club

Bucktown Athletic Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a member of the ******* Athletic club from 2015-2018. I attempted to cancel my membership in 2019 via written statement. *** continued to charge my account. I ceased visiting the gym in January 2019 (my last visit 1/1/2019). *** continued to charge me monthly dues for 4 more months (through April 2019). Having been unsuccessful in attempts to cancel membership, I canceled the credit card they had been charging.In summer 2019 ***s sent the dues to a collection agency. Out of frustration and concern for my credit score, I settled with the collector in summer 2019.December 26, 2022 I re-joined the gym at a new rate. On January 8, 2023 I received communication from member advisor, *******************, stating I owed the Club $147 from 2019. I replied that this was incorrect and that my account had been settled. On January 13, 2023, I met with another membership advisor who insisted I had a debt to the Club, but that they were willing to settle for 50%. I again stated my dues from 2019 were settled and I did not owe anything. Data shows my last visit to any *** was 1-1-2019. Data shows I paid full dues through April 2019 (despite never visiting the club or using services) When I visit the club now I am stopped at the front desk with confusion and different employees discussing me in muffled voices. I have requested this issue be settled as am paid in full for current services, and prior services were outsourced to a collection agency which the Club now says they have no record of. It is inconceivable to me for the *** to seek dues which were (1) sent to collection and (2) already settled. I am requesting completion to this issue and confirmation that my account is in good standing. I request that the *** STOP seeking unwarranted, unauthorized payments.

Bucktown Athletic Club is NOT a BBB Accredited Business.

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