Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Fixer.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Fixer to set up a children's basketball hoop, a service that they offer. I provided information on the hoop that needed assembly (screen shot of the product/sold from Dicks Sporting Goods). I was quoted one person at $129 an hour for 1 to 1.5 hours of estimated work. After coming and working for 45 minutes I was told it was a two person job and they'd return with two workers the next day. The next day the two workers came and I was billed **** hours at $129 an hour (essentially a little over 2 hours of work for 2 people) for a total of $625. I know estimates are not a guarantee but this is wildly out of line for standard work.

    Business Response

    Date: 04/27/2023

    According to our records, we processed a $367.00 refund on 4/5, the day after the visit. Thank you.

    ****

  • Initial Complaint

    Date:11/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company provided oven installation. Fixer (company's representative) told that the Oven does not fit, and the only way to install it is to cut off a part of the cabinet. After a part of the cabinet has been cut off by Fixer and the oven has been installed there is a hole on the top of the oven. There is also small hole in the bottom. Small bottom panel in the oven - is just a cover. It probably will not require to do any cut off at all. But even if Fixer needed to cut off a small part of the cabinet - it anyway should be done less than it has been done to not have ugly hole on the top and on the bottom. Installation manual of the oven does not have a requirements to make any hols. I sent pictures and explanation to the company. My expectation was to get at list an apologize from the company and probably some discount because of not good quality of the work. But the company explained that kitchen cabinet with that new hole is for the best work of the Oven. Such behavior is unacceptable.

    Business Response

    Date: 12/06/2022

    With all due respect to this customer, our interpretation of the fix was different from their understanding. We did issue both an apology, and a $290 refund. Our customer service team manager wrote: "I apologize that your first Fixer experience was a disappointment. We strive to take the stress out of home projects and missed the mark ***** We will aim to do better in the future, thank you."

    Customer Answer

    Date: 12/13/2022

     
    Complaint: 18463963

    I am rejecting this response because:


    Complaint: 18463963

    I am rejecting this response because:
    The response from the business is not about the issue which I submitted.
    The issue which I filed is about quality of the work.
    The issue which has been described and resolved by the company happened at the very beginning of the assignment.
    The company estimated one worker for the work but after the worker arrived told me that such kind of work could be done only by 2 workers and the company sent second worker and tried to charge double price for the work.
    After we had a conversation with the company representative they agreed to put discount, as soon as there was incorrect estimation from the companys side.
    As soon as this issue has been resolved I did not mentioned it in my submission.
    Why the company is trying to use a crest for one resolved issue to cover another not resolved?
    Maybe because the have to many issues

    Sincerely,

    ***********************

    Sincerely,

    ***********************

Fixer.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.