Business ProfileforORS Hair Care

On 2/17/23 I received a response back from a inquiry about my hair product. The representative contact information is: *******************, her number is ************ and email is ******************************. The can stopped spraying the oil sheen and there's a lot of product left. There was some troubleshooting trying to get the image sent in order for Namaste Laboratories, LLC to release a shipping label. On 3/14/23 I emailed *** explaining to her I do not have a printer. She told me that I could just show ********** or **** the email of the shipping label and they'll scan it and they'll accept the package. This wasn't true and lead to me having to make other arrangements. I mentioned about being compensated for my bubble mailer, gas, and printing charge that I accumulated in order to get my defective can sent on its way. Unfortunately those things were disregarded. I got a phone call at the END of April from a customer representative confirming that my defective can was received. Namaste Laboratories, LLC offered me a 10% off coupon at first. This didn't even cover what the oil sheen cost, I told him I just wanted a replacement. He said they were out of stock. I asked could they offer something else because it's been a very long time trying to get this issue resolved. He started to raise his voice and became very rude. I told him that I waited for such a long time that I really think that they could do better than the 10% coupon so he offered a 20% coupon and that was really the best and final the company could do. I just wanted to them to treat their customers with respect and with care. I wasn't looking to be treated like this and that's why I'm reaching out BBB. Another customer representative reached out from a private number about a week or so ago and wanted to know if I've gotten a replacement of Oil Sheen yet. I told her no. Which I didn't. $1.25 bubble mailer, Printed shipping label .20