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Business Profile

Hair Care

TGIN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Care.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 2/15/2025 at the TGIN website (order #****) for $64.48. I used two of the products, which made my hair hard/dull. I sent an email to the company on 3/10/25 *************************************************** asking for a refund. However, I didn't get a response.I sent another email on 3/25/2025 to the same address. The second email was 3/26/2025 which only included the return policy. On the 26th, I asked about a return label. On 3/27/2025, I received an email stating "You can get the return label from the shipping company of your choice." Also on this day, I replied asking where do I need to send the items. However, I got a replied on 3/28/2025 with the return policy and no information about the address for the return or anything else.

    Business Response

    Date: 04/08/2025

    Good morning,

    Thank you for reaching out regarding your tgin order. We take pride in providing excellent customer service, so we value your feedback.

    After thoroughly reviewing your complaint, we have confirmed that the first communication received was on March 25, 2025, requesting a return for the products. On March 26, 2025, we promptly provided the return policy and return address as requested. Following this, we received several follow-up inquiries regarding the return address, which was shared with you on three separate occasions.

    We also notified you that once we receive the return, we will process a refund for the returned items. As of today, April 8, 2025, the return is on its way back to us.

    Thank you for sharing your experience, and we hope this clarifies the situation and resolves your concerns. If you have any further questions, please don't hesitate to reach out.

    -tgin

    Customer Answer

    Date: 04/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I will find this resolution is satisfactory to me once I receive the refund .

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered for Black Friday on 11/24. Almost a month later and my package never came. The tracking information said only a label had been created, and it never shipped. I reached out to TGIN before Christmas to resolve this and they conveniently waited until after to respond. TGIN stated they filed a claim with *** because they said upon investigating my lost order they found that *** was at fault. I want proof of TGINs correspondence with *** that states the blame should fall on ***, not TGIN. I have requested proof in the past several emails with TGIN and they refuse to acknowledge my request.They have refunded me for the package but that is not enough for how horrible Ive been inconvenienced and treated. I initially wanted the products I ordered and a full refund for my inconvenience. However, now I just want proof *** was at fault.

    Business Response

    Date: 01/11/2024

    **************,

    Thank you for reaching out regarding your tgin order.  We pride ourselves on providing top customer service, so we take your feedback seriously.  After looking further into your complaint, we were able to confirm that the package was in fact handed over to *** and sent out for delivery to you.  Please see confirmation attached.  We hope this helps resolve your concerns.  

    As you acknowledged, tgin has already provided you with a refund for your order.  Thank you again for sharing your experience with us as it helps us improve our customer service.  

    Please let us know if you have any further questions.

    -tgin

TGIN is NOT a BBB Accredited Business.

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