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Business Profile

Government Offices

Social Security Administration Supplemental Security

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Social Security Administration Supplemental Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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Social Security Administration Supplemental Security has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my Social Security Statement. Somehow or other the *** has my wrong birth year. I certainly didnt have anything to do with this mistake. Its all on The ***.I tried going to their website to make sure they had the right information.I wasnt able to. So I thought I would call and speak with an actual person They just never answer their phone. I plugged my phone in, left the speaker and waited for someone to pick up.I waited and waited and waited and waited.They do not answer their ******** a Senior Citizen, I am having some serious health issues. I dont need my benefits screwed up because the *** made a mistake and now REFUSE to talk to **** have been working for 50 years. I ve earned these benefits. I dont understand why the *** doesnt care enough to speak with me to clear up their ********** I need to be an immigrant to get a response from the ***?I am unbelievably frustrated. Somebody please help me.

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned 65 years old this year so I went online to sigh up for ******** part a cause I still work and get medical with my employee so I don't want part b.and it sighed me up for both part a and b..I tried calling my social security in ******* az where I live and can never get any one to answer I went online and couldn't do it that way.finally got someone to send me termadate paper for part b and instead the sent me a bill for 740 dollors starting this ******** never gonna use it and told then that cause I'm working and they won't send me paper to termadate it.i am not paying for something I'm not gonna use...help me please...

    • Initial Complaint

      Date:03/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* D ******* **************************************************************************** Hello, My Tax Refund Was Offset By ***** dollars and 00. Cent. I did not get an updated letter saying I still owe this debt or update letter to appeal this debt is over 9 years ago. This is not a letter to get out of paying I can Pay debt in future. Please consider a offset refund I am experiencing a hardship as of 01/27/2025 I am homeless and I am out of a job right now I have no way to survive I really need my refund please

    • Initial Complaint

      Date:09/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is regarding the call center for Social Security Administration. I am using the main Social Security Administration office as a contact point for this compliant. I reached out the *** customer service number on the morning of Monday September 9, 2024, regarding a notice I received about my deceased father. I patiently waited on the phone for 2+ hours and then was connected to a customer service representative by the name of Steph from Unit 52 from what I was told. I simply needed an address change. But the woman was not pleasant or helpful instead she was rude and unprofessional. I gave her all the needed information for myself and my deceased father. She asked if I was receiving benefits and I responded no I just needed to change the address as I am the survivor of benefits for the individual I am calling in reference to. Her response to me is asking If I was ignorant. I was blow away by her attitude and her response towards a customer. In a time of mourning I would have never thought to speak to someone with such mannerism. I still cant believe that she was allowed to speak to an individual in such a way and that SSI would employ such a horrible person. I hope this complaint reaches the right person and this matter is addressed appropriately. No one should ever be spoken to in such a manner it is just unacceptable.

    • Initial Complaint

      Date:08/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refusing to pay people and wont notify anyone why they are keeping hold onto our money. I have 3 small children my gas was cut off and my lights get cut off tomorrow. I am very angry at how u are treating us so I hope u guys are ready to pay my debts smh such a disgrace

    • Initial Complaint

      Date:12/05/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed for social security benefits back in October and was told I would start to receive my benefits in December. I am 66 years old and still is currently working . My husband passed in 2020. Therefore I am filing for spousal benefits that I am entitled to. I received a letter from Social Security stating that I have not paid my medical insurance and therefore they are withholding all my monthly benefits beginning December 2022 to recover past due medical insurance premiums. I have paid my insurance benefits and is current and up to date. I have never missed a payment. I am working with the ****** Social ******************************************************* but there always appears to be an issues . I keep getting the run around and they are saying I will not start to receive my payments until Feb. I am in greatly need of my money as I went for a 2 household income to a 1 household income. Please help. I spoke with **** from that office early this am and he verified that I have paid my insurance and is up to date. I also have copies of my payment and have mailed the copies to their office. I am hoping to receive payment this month. I requested to speak with a manager but no one has called me back. I also left a message for ********************** to call me back and she has not called. I was told that I should receive back pain from July when I turned 66 years old. Thanks for your assistance with this matter. I never should have gotten this letter because they could have checked that I am current with my medical insurance payments.

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