Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two **** dollar gift cards on 10/5 from raise website. Both cards were to pay on my *********** and save a little money by purchasing through raise. When I attempted to use gift cards, the Dishey rep said there were invalid. I was so embarrassed and also scared to be out $I96! I need raise to fix this problem asap! I don't have extra money to make my monthly installment.I tried to call them...no one answered or followed up with me!

  Business Response

  Date: 10/10/2022

  We have reached out to the brand any they confirmed that the cards were used on 10/6. If you have information from the brand that shows different please provide that information and we will be happy to review.

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sells gift cards at a small discounted price. Once I purchased the gift card it was invalid. After reading reviews there were many reviews saying the same thing. This has caused extreme inconvenience. I

  Business Response

  Date: 10/06/2022

  Card wasn't refunded as the brand confirmed that the card had a full balance. If you are still unable to use card please reach out to us with a screenshot of error and we will be happy to review 

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  21/2022-9/22/2022 I sold 4 Express gift cards (Card IDS: Z5190-4066-9895, Z9557-3186-8290, Z1548-5142-1069, Z3969-1344-3339.) I am due $364.80 They allowed me to sell it but after I sold my gift cards, raise stopped my withdrawl request multiple time through paypal and ACH withdraw process. They are now holding me hostage to provide much more personal information. On their site, they said they needed a phone number and a verified Paypal account for payout, which I've provided. They are now requesting I provide a government ID. I have no interest in providing such an unknown company all of this information. I saw no mention of needing all of this when selling. They shouldn't allow you to post the item unless you provide the info first. I would have never sold with them had I known I needed to provide all this info. I need my money back ($363.80) from the sale of my gift cards at their marketplace.Thanks.

  Business Response

  Date: 10/10/2022

  The paypal account is not in the seller name. A paypal account need to be added with the seller name in order for payment to be sent. Also seller will no longer be able to sell if they do not want to provide a ID.

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  

  My PayPal email is: ******************** The PayPal account is under the same name as my Raise account.

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18162009
  
  I am rejecting this response because:
  

  Hello, I recently had a case opened for raise marketplace not paying me out for my sale. I had received a message from the business and accidentally clicked this resolution was resolved even though I havent been payed out yet. They responded and asked me to provide my PayPal account under the same name. I would like the case reopened so they can be able to see the message of my PayPal email so I can be payed out. Thank You 

  
  

  - *********************

  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/19/2022

  There are many issue with this account, which is why funds have not been released at this time. Funds will be on hold to account is cleared and gift cards are verified to be to be good. 

  Customer Answer

  Date: 10/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a coupon with raise. I applied it to my order and when I went to check out it said I needed to spend more money in order to use so I went back and added a second gift card to my account. When I went the check out the total due showed the amount with the coupon. When I processed the purchase I was charged more than I was supposed to me and the coupon was not used . Raise has refused to help. On top of it all the gift card now shows empty and they are saying we used it when we didn't.

  Business Response

  Date: 10/06/2022

  Hello, 

  Please provide more information as we would need the order number and the promo that you was trying to use on the order. Also please advise the date you tried to use the card and what happen at that time. 

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case (********) Order ID ********** Date 9/24/22 First time ever trying to buy a gift card my account was deactivated because payment didn't go through. I was explaining why it probably didn't go through because Amex is my new credit card usually the 3 digit security code is on the back but Amex use the 4 security code on the front etc but they said all I needed to do was verify my ID. I gave them my ID and selfie..then later said they not going to reactivate my account. Never gave me a reason or anything. I feel like it some type of scam going on why ask for my ID and say we not gonna reactivated. Everything match my card in my name and gave them a selfie. I never been in a situation why a business ask for my ID, ****** and refuse to reinstate my account I don't understand. I ask them over and over what was the issue no reply they just close my case. I haven't done nothing wrong and it's frustrating because I was recommended to this site and first time purchase I'm ban like some criminal. I didn't get any real help or answer. I would like someone that really cares to reach out to me and solve whatever the issue is or at least explain

  Business Response

  Date: 09/29/2022

  Hello ******,

  
  After careful analysis, it has been determined that we will be unable to reactivate your Raise.com account for purchasing.
  We appreciate your business with us, but this decision was made based off recommendations from our internal security system, and at the discretion of the compliance department. All decisions are final.
  Any purchases made on your account prior to this date will be available to you via the web and mobile browser versions of the Raise website. You will not be able to access these purchases via the Raise mobile app.
  
  Raise reserves the right to temporarily or permanently terminate, suspend, or refuse to permit your access to any portion of Raise (including any of our mobile applications and your Member Account) and any of the services provided on Raise for any reason, all at our sole and absolute discretion, with or without notice and without liability to you of any kind. 
  If you have any questions regarding this, please refer to the Raise Terms of Use (viewable on raise.com/terms)
  
  Regards,
  Raise Compliance

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18138212
  
  I am rejecting this response because: I'm ban because someone in the internal security thinks what exactly? .. doesn't makes sense. I'm a regular person trying to buy a $100 gift card. I went over the terms I didn't violate anything but since they got in they terms they can basically suspend anyone as they please for no reason is ridiculous. 
  
  Sincerely,
  
  ****** English

  Business Response

  Date: 10/06/2022

  Our Risk team reached out to customer and got the account activated. 

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:

  Someone actually did reach out to me and explain. I'm very pleased with the phone call and my account was reactivated. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** English

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $60 ultra gift card on 9/18/2022 at 9:16pm EST order R615437354 I went to use them immediately and it said the gift card had $0 balance I have screenshots that are 4 mins after purchasing that shows this, Ive purchased 32 gift cards from this place and they say they stand by the one year guarantee but thats not true there crooks, I filed a claim 4 mins after purchasing and they said its not covered under their 1 year money back guarantee, I called up to ulta and they said the account is closed and there no balance no way to check when it was used it was purchased from a third party seller they said they told me to contact raise for assistance and were also really confused why they denied my refund. The person said I need to get a hand written letter by a ulta saying theres a issue with this card like what theres a issue it has zero balance check it and that shouldnt be my job there the ones who sold it, they said because it had money when raise purchased from the seller its not covered like what?? Did they ever think that maybe the seller used the card after selling. I purchase a lot from them for them to treat me like a first time customer the day before I purchased a $60 ulta card and it worked fine. I literally was only going to save $3.34 on this card never again Ill pay the full price from now on saving a few bucks isnt worth this trouble, I will be filing chargebacks with my bank aswell.

  Business Response

  Date: 10/04/2022

  Hello,
  
  It looks like the order has been refunded. I do apologize for the inconvenience and I have added $5 in Raise Cash to apply towards your next order.
  
  Best

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a WestElm gift card from Raise.com (order number R166661982). But the gift card is not useable, I contacted Raise.com but they never respond to my email even though I sent multiple follow-up emails. On 09/30/2021, Raise.com asked me to share a screenshot, I responded on 10/03/2021, and responded again on 10/05/2021, again on 10/29/2021, and again on 11/18/2021. But Raise.com never reply any of the emails. I added screenshots here for all my emails. Raise.com just decided to hide when their product has issues (fake gift cards).

  Business Response

  Date: 10/02/2022

  We reached out a few time with question as to what happen when buyer tired to use the gift card but we never received a response. We will review this issue and reach out via email with any additional info needed.  

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18129254
  
  I am rejecting this response because: Raise.com never responded my emails (attached the screenshot from Gmail outbox related to all my sent emails to s), and never reach out to me as they described.

   

  I responded firstly on 10/03/2021, then sent a follow-up email on 10/05/2021, the third was 10/29/2021, the fourth was 11/18/2021. Raise.com ignored all my emails and never sent me any emails at all.

  
  Sincerely,
  
  *************

  Business Response

  Date: 10/12/2022

  Hello,
  

  Thank you for providing Screenshot of the emails, Unfortunately we never received them. This order however is now passed the one year and I am unable to refund. I will however add $344.44 in Raise Cash to your account. The Raise cash is the difference based on $485 amount that you spent for the gift card, and the $144.91 that you were able to spend.  
  
  Best, 

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Wayfair gift card on this website, but the dollar amount is not what I purchased (I purchased one for $230.80, but received a gift card for only $136.53), I consider this as fraud.And when I tried to contact Raise support, they sent me an email and I replied with all details, but they just ignored it and closed my inquiry saying they didn't receive anything, I attached two screenshots here from Gmail: the first one is when I replied (on 2022-09-25), second is when they closed my inquiry (on 2022-09-26). I am very disappointed about how Raise.com handled this and will escalate this for sure.

  Business Response

  Date: 10/02/2022

  Hello, 

   

  We have review this request and buyer has been refund. Apologize for the inconvenience. 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried two times in the last week to buy a gift card from them and BOTH TIMES they charged my card and took the money out of my account of hundreds of dollars but didnt issue the gift card and I have to wait and contact them multiple times and be out hundreds of dollars until they fix the problem. This is ridiculous.

  Business Response

  Date: 10/04/2022

  Hello,
  
  
  
  I understand how frustrating it can be to place an order and it not complete. I have reviewed the account and it looks like there was an issue with the gift card for both orders. Due to that issue we did not complete the order and your funds may have been pending but did not post to your account. I see that an agent has already provided $5 in Raise cash for the inconvenience. I have also added an additional $5 in Raise Cash. Sorry for the inconvenience.
  

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a gift certificate for $1999,00 for Royal Caribbean Cruise to use for our family of five to take a cruise starting on October 3, 2022. Raise.com has a Guaranteed 1 year satisfactionguarantee listed on their website. This is an untrue claim. Royal Caribbean will not accept this gift certificate and we are now stuck not being able to go on the cruise.

  Business Response

  Date: 09/26/2022

  Per the brand there is no issue with the gift card so it is not covered by our 1 Year Money Back Guarantee. Below is the term of out guarantee and that is why we have not provided a refund. 

  
  1 Year Money-Back Guarantee
  Our marketplace is built upon the concept of trust. We hold our buyers and sellers to the highest of standards. Whether youre buying discounted cards, earning Raise Cash for face value cards, or selling cards for cash, we want to ensure you have the most positive experience on Raise. With this in mind, every order is backed by the following Money-Back Guarantee.
  For 1 year from your original date of purchase, we cover:
  Cards that are not active
  Cards with an inaccurate balance
  Cards delivered as a different brand than ordered on Raise
  
  For a period of 90 days from your original date of purchase, we cover:
  Physical cards not received within 30 days from the date of purchase on Raise, provided that you let Raise know within the first 90 days your physical card never arrived. Our Money-Back Guarantee does not cover cards that the US ************** can confirm were delivered to the address you provided.
  
  Our 1 Year Money-Back Guarantee does not cover:
  Requests received outside of one year
  Buyers remorse or change of mind
  Misinterpretation of card delivery method or timing of delivery
  Misinterpretation of how a particular card is redeemed or any other redemption requirements or limitations
  Neglecting to apply a promotional code before a purchase
  Cards lost or misplaced by the buyer
  Cards merged onto external merchant apps or accounts against Raise Terms of Use, which could result in loss of card value
  Cards that are subsequently resold on any platform other than Raise or given to someone other than the original purchaser (other than gifts sent through Raise)
  Cards you have purchased on Raise at the request of a third party and which cards you then share or provide to a third party
  Cards not received due to incorrect shipping or delivery information
  Cards that are no longer honored when a retailer goes out of business or files for bankruptcy
  Cards for which a merchant has changed its redemption policies and/or procedures, provided the card can still be redeemed at the merchant
  Cards that have expired pursuant to a particular merchants gift card terms

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18052572
  
  I am rejecting this response because:
  Per Royal Caribbean we are unable to use this gift card. We are out $1999.99 and need this to be refunded immediately.

  Sincerely,
  
  ***************************

  Business Response

  Date: 10/02/2022

  We have reached out to the brand and they have confirmed that the gift cards were active and ready to use. If you followed the terms and have proof from the brand. Please send that information over for us to review.