We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gift Baskets

Gift Basket Deluxe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: April 15, 2025 Amount paid: $455.34 USD Order Id: 6212 What the business committed to provide: I ordered a gift basket from their online store, and they committed to delivering the gift basket to the shipping address provided.Nature of the dispute: The order has not been delivered as promised. Despite multiple attempts to contact Gift Basket Deluxe through email, I have not received any update or resolution.Efforts to resolve: I contacted their customer service via email multiple times, but have not received a satisfactory response.Advertising information: I placed the order directly through their official website, ******************************, after finding them online No tracking id provided and am an international customer ordered from ***

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02-14-2024 I purchased a Valentine **** for Mrs. ************* in ******* for the amount of $170.75 I was told that it would take "1-3 days" for delivery. There is no contact phone number. I had sent text messages online and submitted my order number. Then I was given a fraudulent email stating that my order "was delivered". I called Mrs. ***** and she told me that she had not received it. She made a statement that I was lying to her and was being cheap for not sending a valentine **** and that put tremendous strain on the relationship. I texted online and requested a refund. I was told that it would take "7 to 14 business days" and as of today I still have not received the funds. "Gift Basket Deluxe" has essentially stolen money from me fraudulently in the form of embezzlement through this scam of illegit business. I am asking for a swift return of my funds and charge them with theft and punish this company for causing relationship problems whereas they falsely advertise strengthening relationship thru the use of their fraudulent company. My order number is on the attachment as well as my communication regarding their fraudulent statement that my items purchased were delivered. You may contact my recipient and inquire if she had received it. I would like the return of my funds of $170.75 along with an $200.00 penalty for causing stain on the relationship and for their devious mischievous scam. I would also like to charge them with theft and wire fraud. I would like all other customers to know that do not do business with this company since they do not offer a direct number to talk to representatives and their address is a false address, look on ****** maps ( **************************************************). This kind of company should not be in business.

Gift Basket Deluxe is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.