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Business Profile

Furniture Stores

Top Home Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Top Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Top Home Furniture has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Bought two twin size beds and more at this furniture store name Top Home Furniture, which is not right one bed got a hold in the boxspring and the mattress smaller than the other bed and the other bed the box spring does not fit the rail the rail is not sitting right and if you sit on the bed it will fall because it's not sitting on the rail right and the sheets didn't come in the comfort set i have told them over and over about this mess one man came out and looked at the problem he only sent the mattress for one bed because it's longer than the boxspring but it still didn't fit in the rail right as i'm still calling him to let him know it's all still wrong and now he saying that's all he got and he is not coming back out to look at this mess again and he will not give me a refund my money ( i also got the couch, loveseat, 3pc. table set, dining room table with 4 chairs, and a bedroom set mattress boxspring, dresser, mirror, rug, and a 7pc comforter set which had no sheets in it and this suppose to be 17 pc. furniture deal ) i paid for the twin beds, mattress, boxspring, rails and another rug for extra money so the extra money for the beds is what they don't want to fit the problem and don't want to give my money back or like i said just get this problem right with these twin beds and rails or just refund my money but the man name is ***, and he the one don't want to do anything about this problem anymore so i want them at this point just refund my money back so i can shop at another store i went across town to there store thinking they was right but obviously there not, this customer ( myself ) is not happy with there service and i will not give them my money or services to that business ever again... so this been said i want the right stuff or my money back.. they will not take my money and spend it the way they want too that's a no no to me.... P.S. you can reach me at: ************ or my mother number at: ************ or ************ Thank You! *************************

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