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Complaint Details
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Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a pack of jello pudding and it got me real sick had mold in the pudding I contacted the company several times on this matter and gave them proff of the product with the mold and requested that they compensate me for 3 days of work that took off due to the sickness and and requested them to pay my med expense as well as the rental car that I rented to see family before getting sick could not see family and couldnt cancel the rental this all happ between December 18 thru the 30 and no compensation has been offered after I gave them all the information needed to complete this case the rental was $180 600$ for 3 days of work missed due to my hourly pay of $25 an hour and 200$ medical 16 in medicine total $1000 in compensation
Business response
01/24/2024
Thank you for allowing us the opportunity to review Mr. ****** concern. We have reviewed the information that was provided. As a result, as a gesture of goodwill, we are sending ************** a check for $50 and some complementary coupons. We discussed this information with **************, and he was satisfied with the handling. Should there be additional questions or comments, I can be reached at ************. The Case number is 0589171.
*************************
Senior Executive Representative
****** Heinz Consumer RelationsInitial Complaint
01/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I believe a product(s) I purchased contained bacteria when opening to use.The product was Miracle Whip purchased in Nov 2023. The used by date is March 20 ****. The quality seal was not damaged but when removing there was a strange tinted growth under the seal all around the opening. I had another jar and when opening dated the same expiration date was also effected. I have tried 4 different numbers to contact the company and nothing is available online to reach this company. I have used this product for years and never experienced this issue. The replacement would be wonderful but my concern is for safety reasons for all. Hopefully your business will be able to reach the Kraftheinzcompany but the regular consumer is let out in the cold.Business response
01/23/2024
Thank you for bringing this consumer's concern to our attention. We have reached out to her and
provided reimbursement. In the event that there are questions,please feel free to contact
Kraft Heinz at ************. When contacting us, please refer to reference number 05102672.
*************************
Senior Executive Representative
Kraft HeinzCustomer response
01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recently purchased a ************************ Variety Pack, 44 ct. On-the-Go Packets Flavor variety pack for $9.49 at the County Road *********** Supercenter in *******, ******* and two single packets had defects. One packet was completely sealed but had no product (************** - ********). The other packet has the same defect but it also has part of another packet attached to it (************** - ********). I wanted to inform you of the situation and see what can be done to figure out a solution. I love the Crystal ***** products as I am diabetic and it really helps me with my daily water intake. Thank you and hope to hear from you soon! If a picture is needed I have one available.Business response
01/18/2024
We are sorry to hear that there was a problem with this consumer's purchase. The information provided suggest that there was a mechanical failure during the manufacturing process. As a result, we have shared this feedback with the Quality Team that is responsible for the manufacture of this product. ******************** appeared pleased with the handling. Reimbursement coupons were sent, and we are closing our case.
If there are additional comments and/or questions, I may be reached at ************. Any communications should include the reference number 05103651.
*************************
Senior Executive Representative
Kraft Heinz Consumer RelationsCustomer response
01/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Product recipe not as advertised.Prepared 3 of the crave cheesy loaded potatoes Angus beef and bacon. All three meals were prepared as per instructions on box for myself wife and child , food was ridiculously over spiced and hot . Caused spice *****, product was inedible after a couple bites. Box did not indicate any high spice levels or caution. Could be a recipe issue or mistake. Ingredients were definitely not right. I kept box for reference. We all needed to drink milk to stop the burn.Business response
01/13/2024
Thank you for bringing ******************** concern to our attention. We attempted to reach ******************** by phone and e-mail for additional comments or details related to his experience that would be beneficial to our Quality Team. However, we were unsuccessful in reaching him by phone and no response was received to our e-mail.
As a result, we are sending reimbursement. If ******************** has additional comments that would be helpful to our Quality Team, we can be reached at ************. Our reference number is: ********. It is with the helpful feedback from our consumers that we are able to continue improving the products we make.
*************************
Senior Executive RepresentativeInitial Complaint
01/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought Crystal ***** flavor packets (10 pack, grape with caffeine). I opened the box at home to find that 4 of the 10 packets were not sealed properly. There was flavor dust everywhere. And I feel like I wasted money on this product that is no longer useful. Also, I was just going to email the company through their site, but could not find the place to do so.Business response
01/08/2024
Thank you for allowing us to review this consumers concern.
We are sorry that there was a problem with the seals on 4 of the packs of Crystal ************ send the consumer an e-mail and called leaving a message in her voice mail. Reimbursement has been sent as requested. If ****************** has additional comments or questions, I may be reached at ************.
*************************
Senior Executive Representative
Kraft Heinz Consumer Relations.Initial Complaint
12/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
For Christmas I typically make a lasagna. I will usually buy all premium quality products but this year I saw Kraft Mozzarella Easy Melt with Philadelphia cream cheese. I spent a lot of money to make this meal for my family, only for the cheese NOT TO MELT!!! I kept the lasagna in the oven so long trying to get the cheese to melt, it was dry and the cheese was still in shredded pieces and never melted. The cheese even browned without melting! I ended up tossing the meal out.Business response
01/05/2024
We were unable to reach this consumer by phone.
However, since reimbursement was requested, we have sent a check for $10.00 and a complementary coupon. We are sorry that ****************** had this experience with our product during the holidays.
It is our hope that we can continue to count him among our valued consumers. If ****************** has questions, he may reach us at ************. The reference number is 05095476.
Sincerely,
*************************
Senior Representative
Kraft Heinz Consumer RelationsInitial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was using one of Kraft Heinz products on my breakfast this morning and when I opened it up to spread on my bagel, there was a little fly in there moving around. Rather than use the rest of the spread which in fact is Philadelphia Garden Vegetable Cream Cheese Spread, I therefor tossed it out and immediately notified them by email what had happened. They suggested sending me back a coupon instead of sending me back the money which they do not do. They should male an exception in my case. I could have gotten sick from this and that is something I do not want to happen to meBusiness response
12/19/2023
This consumer was contacted yesterday. As a result, we discussed her concern and I apologized for the inconvenience. As requested, I have sent a reimbursement check and Im closing our case.
Should **************** have any additional concerns or questions,I may be reached at ************. When contacting Kraft Heinz, she should refer to the reference number 05086252.
Ive also attached a copy of our letter that went out with the check.*************************
Senior Executive Representative
Kraft Heinz Consumer Relations
Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased Kool-Aid grape.flavored drink mix, it was full of dry mold and unfit for human consumption. I called customer service and was given the run around. When I reached a person they refused to help. This a serious public health concern. Attached is a photo of the deadly drink mixBusiness response
10/31/2023
We sent several coupons to **************** on the date 10/23/23. I spoke with him, and he did receive the coupons and indicated that he would withdraw his complaint.If **************** has additional concerns, there concerns can be directed to my attention for further review and questions.Thank you for bringing these concerns to our attention. Please let me know if you have any questions.*************************Senior Executive RepresentativeInitial Complaint
09/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 6 of the cheese pizza Lunchables today on 9/30/2023. I opened one of them when I got home and immediately noticed a strong chemical smell coming from the cheese. I opened all of the remaining boxes and every single one had this smell and a couple of them had visible mold in the cheese. All of the boxes had an expiration date of 11/01/2023. I did a quick search online, and have found many other people complaining about this same issue with the cheese going back weeks. I can't believe this is still being sold and hasn't been recalled. I'm pregnant right now and if I had actually eaten any of these it could have been a serious problem. At the very least, I expect a full refund for these purchases.Business response
10/31/2023
We have made numerous attempts to reach Ms. *********************************** absence of a full address, we sent two e-mails and are closing our handling unless the consumer eventually responds. If ******************** has additional concerns, there concerns can be directed to my attention for further review and questions.
Thank you for bringing these concerns to our attention. Please let me know if you have any questions.
*************************
Senior Executive RepresentativeInitial Complaint
08/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased four blocks of cream cheese. The cream cheese is sour. Bought them for a going away party because I am in the military. Could not use them had to buy from different proprietor. Made a phone call to craft the number on the box and was met with barely English-speaking customer service. One woman in particular named ****** was rude and condescending. This seems to be some kind of customer service boiler room in ******* ***** and I'm wondering if those coming across the border we are just sticking them in a factory and making them work for craft it's that bad. I *********** out soon to work the ******* war I am a nurse in the military and I don't appreciate being treated this way. I spent $15 on this cheese all three of them. At this point I would like my money return to me I don't want any more cheese because I will be shipped out for several several months. I am hoping that craft improves the way they treat their customers on their customer service line.Business response
09/21/2023
Thank you for forwarding this concern to us. We were unable to locate a case for this consumer. The phone number ************ appeared to be a fax number. However, in checking further we discovered that the case was in her daughters name ***** Farm. Ms.**** indicated that she was assisting her mother with this concern. We apologized for the inconvenience that her mother experienced, and we are sending out our check for reimbursement. Please see the attached letter and advise if there are questions. Should Ms. ******* need to speak with me, she may contact me at ************. Our reference number is 0513179.
*************************
Senior Executive Representative
Kraft Heinz Consumer RelationsCustomer response
09/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Fluer Street
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Get a QuoteCustomer Complaints Summary
60 total complaints in the last 3 years.
24 complaints closed in the last 12 months.