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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recently purchased stove top stuffing mix for turkey.The box wasn't damaged or broken.But when I took out packet there was a split in it.I didnt understand how it got damaged and box didnt.I am a low income household.I want to continue buying it but I cant if I have to keep throwing it away.Thank u
Business response
02/29/2024
Thank you for referring this consumers concern for our review. Several attempts were made by phone and e-mail to speak with the consumer. However, our attempts were futile, and no response was received to our messages. As a result, we have sent a check for the requested reimbursement and will close our case. If there are questions, the consumer can reach me at ************. Reference should be made to the case number ********.
*************************
Escalations Specialist KraftHeinz Consumer RelationsCustomer response
03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
02/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought this Philadelphia cream cheese in December from Acme and didn't open until last week. I used 1/3 of it and when I went to transfer the rest of it a couple days later found this mold growing on the opposite end. Never saw anything like this. Disgusting and can not find any place on Kraft website to report this. I hope this is not a widespread problem and making the public sick. No one available to answer phone at Kraft on the weekend which seems like a public health problem!!Business response
02/09/2024
Thank you for reaching out to us with this consumers concern. Contact was made with this consumer, and we have sent reimbursement.
If there are questions, please feel free to contact us at ************. Reference should be made to Case # ********
*************************
Senior Executive RepresentativeInitial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I tried to complaint directly on the KaftHeinz Website but the site didn't allowed me saying that there were some instability in the website and some functions were not working, unbelivable that there is only an online option do complain and it does not work. The main complaint is: On 02/Feb/2024 I opened a jar of Classico (*******************************) ******* & roasted garlic and I poured some in my meal, as soon as I poured I noticed a strange smell, but I could not notice anything in the sauce, than looked to the lid and I noticed a BIG mold there, the expiration date is ****. (Complete label information: BB/MA **** FE 18 **** XFT ****). After that I decided to use another sauce that I have bought as well from Classic, this time the Four cheese *******, and for my surprise it contained mold AGAIN!!!! (complete label info: BB/ MA **** MR 04 **** XFT 1034).THIS IS DISGUSTING AND UNACCEPTABLE. How a company at this size does not have a proper contamination control? To have the same problem with 2 different products means a contamination in the line that was not resolved.Product acquired at: ************************ **************************************************Business response
02/09/2024
Thank you for sharing this consumer's concerns with us. We have been able to speak with this consumer and completed our handling.
Reimbursement coupons were sent. We are closing our case. If there are questions, please feel free to contact me at *************. Reference should be made to the case #********.
*************************
SR. Executive Representative
Kraft Consumer RelationsCustomer response
02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
01/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased the 3 pack of turkey bacon from **** Club and upon opening one of the packages there was some type of substance on the bacon.I thought it was some type of fat from the bacon, but after cooking it the substance turned into a plastic type substance. The lb of bacon was disposed of and the subsequent package was fine.Business response
02/09/2024
We have been able to speak with this consumer and completed our handling.
Reimbursement coupons were sent. We are closing our case. In the event that there are
questions, please feel free to contact me at *************.Reference should be made to the case #********.
*************************
SR. Executive Representative
Kraft Consumer RelationsCustomer response
02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello,I purchased a 1kg jar of smooth Kraft peanut butter from my local ******* this January (****). When I removed the plastic lid at home, it revealed that there was no foil seal on the jar at all. The product seemed to be tampered with as it was all over the plastic lid and dried up at the top. The best before date is June 17, **** but we will not be consuming this peanut butter. We are very loyal customers of Kraft and would like to be reimbursed or sent a replacement please!Business response
02/05/2024
We are very sorry to hear about this consumers experience.We have made several attempts to reach the consumer by phone and have left messages so that we can secure a mailing address and any additional details that might be available to assist in our investigation. In addition, we have followed up with an e-mail. Once a mailing address is received, we can issue our check or send out a coupon reimbursement.
The consumer may contact me at ************. Reference should be made to the case number 05113026.
*****
Executive Representative
Kraft Heinz Consumer RelationInitial Complaint
01/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Last week I bought a bag of Oreida potatoes ********. There was not one piece of pepper or onion in it. Not one. Simply a bag of frozen diced potatoes. I have pictures of the bag and contents if needed. I'm unable to reach them by email to provide any pictures or info, as their website states it is having issues with certain website features.Business response
02/07/2024
We are sorry to hear about the problems that were experienced by this consumer with our product.
We have made several attempts to reach this consumer by phone and e-mail to secure additional information to assist in our investigation along with the product purchase price. However, we have been unsuccessful. To avoid additional delay in completing our handling, in the interest of consumer relations, we are sending reimbursement coupons and are closing our case. If the consumer has additional comments or questions, I can be reached at ************. Reference should be made to Case #********.*************************
Senior Executive Representative
Kraft Heinz Consumer RelationsInitial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Le 19 janvier ****, j'ai achet un bloc de fromage la crme Philadelphia Original 250g.Le 20 janvier ****, j'ai observ des crotes jaunes sur le fromage. D'ailleurs, j'ai t choque de constater que le bloc ne pesait en ralit que 240g. Selon l'article 221b) de la Loi sur la protection du consommateur, aucun fabricant ne peut faussement, par quelque moyen que ce soit, attribuer un bien une dimension, un poids, une mesure ou un volume. Conformment l'article 272 de la LPC, je demande le remboursement du produit (5,49 $). titre de dommages-intrts, je demande la somme de 100,00 $ car je n'ai pas pu faire le glaage du gteau aux carottes que je prparais pour les 65 ans ma mre. Je rclame aussi 1 000,00 $ en dommages-intrts punitifs pour fausses reprsentations relativement au poids du bloc de fromage.Par consquent, vous tes formellement en demeure de me faire parvenir un chque l'ordre de ************************************************** au montant de 1 105,49 $ dans les dix (10) jours de la prsente. Advenant votre refus de collaborer, soyez ****s que les procdures judiciaires ncessaires dans les circonstances seront entreprises contre vous et ce sans autre **** ni dlai.******** agir en consquence.Business response
02/05/2024
We are very sorry to hear about this consumers experience.We have made several attempts to reach the consumer by phone and have left messages so that we can secure additional details that might be available to assist in our investigation. Once contact is made with this consumer, we hope to complete our handling accordingly.
The consumer may contact my colleague, **** at ************. Reference should be made to the case number 05112568.
*****
Executive Representative
Kraft Heinz Consumer RelationCustomer response
02/12/2024
Complaint: 21195781
I am rejecting this response because:I called them and they said they would call me back in ******************************* a solution. The problem is not solved yet.
Sincerely,
**************************************************Business response
02/14/2024
We are sorry for this consumer's experience. We have been able to speak with her.
As a result, she accepted our assortment of coupons and a check for $75.00.
We are therefore closing our case for this concern.
*************************
Senior Executive Representative
Kraft Heinz Consumer Relations
Customer response
02/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************************************Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been buying the Smart Ones products for many years and have never had an issue until now. Recently, the Smart Ones Ham and Cheese scramble has been mostly or all potato with no egg. I have purchased this product before and it is usually 95% egg with a couple potatoes, even the picture on the packaging shows that it is supposed to be mostly egg . So to receive packages with little to no egg is disappointing because the Smart Ones products are supposed to make it easy to watch your calories and if the product is coming all potato, I know for a fact that the calories are wrong as well as the macros. For someone who is trying to lose weight, this discrepancy in calories/macros is very important, especially when each meal costs almost $3. I have had a total of 4 meals with this issue of the missing eggs/extra potatoes. I don't even want to continue buying the product if this is going to continue to be an issue. I have attached pictures of the meals I have received as well as one of what the product is supposed to look like.Business response
01/25/2024
Thank you for allowing us to respond to this consumers important concern.
We have spoken with her and apologize for the inconvenience. Reimbursement coupons have bene sent and we are closing our case accordingly. Should there be questions, I can be reaches at ************. Please refer to the reference number 05107221.
*************************
Senior Executive Representative
Kraft Heinz Consumer RelationsCustomer response
01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased my son his favorite caprisun case of juice pouches and was very upset when i realized there was mold on the juice pouch and inside of the pouch as well! This is a health hazard any child can just drink it not knowing any better my special needs autistic child was about to drink it had i not noticed the mold on the pouchBusiness response
01/24/2024
We have made several attempts to contact this consumer by phone and e-mail. No response was received to our messages or our e-mail. As a result, we are sending a check reimbursement for $10.00 and closing this case.Should the consumer still have additional comments or questions, I may be reached at ************. The reference number is: 05104641.
*************************
Senior Executive Representative
Kraft Heinz Consumer RelationsInitial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a pack of jello pudding and it got me real sick had mold in the pudding I contacted the company several times on this matter and gave them proff of the product with the mold and requested that they compensate me for 3 days of work that took off due to the sickness and and requested them to pay my med expense as well as the rental car that I rented to see family before getting sick could not see family and couldnt cancel the rental this all happ between December 18 thru the 30 and no compensation has been offered after I gave them all the information needed to complete this case the rental was $180 600$ for 3 days of work missed due to my hourly pay of $25 an hour and 200$ medical 16 in medicine total $1000 in compensationBusiness response
01/24/2024
Thank you for allowing us the opportunity to review Mr. ****** concern. We have reviewed the information that was provided. As a result, as a gesture of goodwill, we are sending ************** a check for $50 and some complementary coupons. We discussed this information with **************, and he was satisfied with the handling. Should there be additional questions or comments, I can be reached at ************. The Case number is 0589171.
*************************
Senior Executive Representative
****** Heinz Consumer Relations
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Get a QuoteCustomer Complaints Summary
60 total complaints in the last 3 years.
24 complaints closed in the last 12 months.