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Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GrubHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GrubHub

      111 W Washington St Ste 2100 Chicago, IL 60602-2783

    • GrubHub

      1026 Commonwealth Ave Boston, MA 02215

    • GrubHub

      280 Summer St # 1 Boston, MA 02210

    Customer Complaints Summary

    • 2,492 total complaints in the last 3 years.
    • 1,006 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a cheese pizza but got a pepperoni pizza instead which is disgusting because thats against my beliefs to eat pig, Grubhub wont refund nasty

      Business Response

      Date: 09/14/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.

      After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

    • Initial Complaint

      Date:09/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered chipotle and it was disgusting because it was ice cold, not only that but I got the wrong toppings and that made it worse, Grubhub is being fraudulent and wont refund despite the proof

      Business Response

      Date: 09/14/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.

      After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

      Customer Answer

      Date: 09/15/2025

       
      Complaint: 23879011

      I am rejecting this response because: This is fraud on grubhubs part so I will be starting a dispute with my bank as well as posting this on social media 

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:09/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a large deep dish but for a 8 corner pizza instead, Grubhub wouldnt refund, Im going to post this on social media to my 34k followers because this is fraud

      Business Response

      Date: 09/14/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 9/14/2025.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 305370619 

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:09/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      grubhub order from little ****** the driver was very rude 1st he came to my home sat the food on my car truck when i talk to him though my camera to say hey u not going to leave that on my car ad my so was at the door already..as i was telling him i said cats jump o my car from the roof this ***** ama wouldn't disrespect a woman at her house which your doing a job i just paid for you to do for me...and you calling me a scammer for a few bucks comical i did call i ut the *** wasn't that much knowledgeable himself i had to tell him look he sat the order on my car and disrespected me calling me a thief like hes doing me a favor no i had to pay for this just unprofessional

      Business Response

      Date: 09/14/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 9/14/2025.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 305369927

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:09/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a meal and paid the additional fee for express. Order was over an hour late totalling two hours from the order time. The order was delivered cold and was not edible. Reached out only to receive an email stating that my order wasn't eligible for their guarantee.

      Business Response

      Date: 09/15/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order. The adjustment was processed on September 15, 2025 in the amount of $19.51.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference:  305425458

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:09/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My food was picked up quickly. I could see the driver stopping at multiple stores before arriving (on their GPS). The delivery time changed multiple times. I started noticing when it went from 1:48 to 1:59 t0 2:10. I was actively messaging GrubHub that my food was delivered at the original time (or close to it) and they kept saying they couldn't refund me because the times had changed. When the food arrived, it was cold, soggy and smooshed. I didn't/couldn't eat it. GrubHub refused to refund more than $10 for an order over $30. I reached out multiple times and they refused to put me in contact with a manager or someone that could help. This was terrible customer service.

      Business Response

      Date: 09/13/2025

      Hello,

      We apologize for the inconvenience caused by a damaged delivery order. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.
      You can also reach out to us directly at: ***********************************************************;

      Best, 
      Grubhub

      Customer Answer

      Date: 09/15/2025

       
      Complaint: 23876837

      I am rejecting this response because: the missing email and fact they couldnt find my order is unacceptable. Please review the attachments for the email and the order information. There was no order number on this transaction.

      Sincerely,

      ******* ********

      Business Response

      Date: 09/16/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 9/16/2025 in the amount of $37.83.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:09/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received Wrong Order, Denied Refund On September 10th 2025, I placed an order through Grubhub. Instead of my order, I received someone elses food, as shown on the receipt attached to the bag it was from DoorDash and not related to my order at all. The bag contained 10 chicken tenders, fries, and hashbrowns, none of which I ordered.I immediately contacted Grubhub customer support, but they refused to refund me, claiming I had received too many refunds on previous accounts. This is unfair because I order frequently through Grubhub and i'm bound to have issues, I should not be denied a refund for an order that I never actually received.I am requesting a full refund to my original payment method for this order, as I paid for food that was never delivered.

      Business Response

      Date: 09/13/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on Sept. 13, 2025 in the amount of $12.44.
      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
      Reference: 305295553
      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

      Customer Answer

      Date: 09/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:09/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday 9/10/2025 I ordered a Pizza and a salad. The cost was $45.72. I never received my order. I called GrubHub who insisted I received my order. I did not receive my order. When I called I was told Id receive an email with a $40.00 GrubHub credit to use another time. I never received it.

      Business Response

      Date: 09/11/2025

      Hello,

      We have looked into this issue regarding the credit you have been given.  We can confirm that the credit is on your account and available for use on your next order.

      Please let us know if you have any other questions at ******************************************************

      Best,

      Grubhub

    • Initial Complaint

      Date:09/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some food through GrubHub while on business in *************. I saw my time the delivery was to be delivered change four times and four different drivers. I chatted with support two hours later asking what is going on? They just asked if I wanted to cancel I said no I want my food the business restaurant was just 2 miles from my hotel. After 30 minutes more goes by I get a phone call from GrubHub stating the wrong driver picked up my order and the restaurant would not remake my food. Grubhub failed to tell me this till 2.5 hours after I ordered my food. Then they said we will refund my money in 3-5 business days. So I ordered the same food again through ******** and received my food in 30 minutes but now I am out over $60 bc $30 of those dollars wont be refunded for 3-5 days. They did offer a $5 credit for next time I order. They should have refunded my money right then and there and bought my order and delivered it to me on time. Not withhold this information for 2.5 hours. I have to eat and take medications but I had to take my medications almost 3 hours late. Oh and they say I have no delivery charges but they charged me over $11 in fees that they dont explain what the fees are for.

      Business Response

      Date: 09/12/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on 9/10/2025 in the amount of $30.02. It can take up to 5 business days for your bank to update the transaction.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

      Customer Answer

      Date: 09/15/2025

       
      Complaint: 23869129

      I am rejecting this response because:
      They knew 2 hours before I reached out and another half hour for them to call me. By that time the restaurants were closing and I did not get to eat. The drive should have notified Grubhub that the order was picked up by someone else and the driver that picked up the wrong order should have brought my food.. or grubhub should have bought me dinner and brought it to me asap. But instead they tell me 2.5 hours later and my money is tied up for 3-5 days. Then they offer me a credit to use in the future what if I dont go back and I spread the word. As I work in hospitals all up and down the **********. So sick and tired of these companies getting away with this.
      Sincerely,

      ******* *******

    • Initial Complaint

      Date:09/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The delivery driver pulled up to my residence and got a code that I was given by the restaurant and once I gave them the code they left and did not complete the delivery so they basically stole money from me on two separate occasions. I am asking to be reimbursed for all of these monies including tax and tips that were dispersed to their company and the employee

      Business Response

      Date: 09/11/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 9/11/2025 in the amount of $41.30.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 305148267 

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

      Customer Answer

      Date: 09/21/2025

       
      Complaint: 23867110

      I am rejecting this response because: the refund has still not been credited to my account. If this is done I will withdraw my complaint because they ended up doing the right thing, if they do not I wish to proceed. I apologize for the delayed response I am in the hospital and I was trying to allow time for the credit to come through with my bank and it and not, thank you 

      Sincerely,

      ***** ********

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