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Find a Location

The CleanUP Guys, Inc. has 1 locations, listed below.

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    Business ProfileforThe CleanUP Guys, Inc.

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2015

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The Cleanup Guys, Inc. is a fire and water damage restoration company which provides restoration services for residential and commercial customers. Services available from this company include carpet cleaning, rug cleaning and restoration, upholstery cleaning, mold cleaning and remediation, basement cleaning, fire damage remediation, water damage remediation, flood damage cleaning, damage recovery services, junk removal and hauling, hoarding cleanup, carpet drying, and air duct cleaning.

    Business Details

    Location of This Business
    6650 N Damen Ave, Chicago, IL 60645-5133
    BBB File Opened:
    7/12/2004
    Years in Business:
    27
    Business Started:
    8/9/1996
    Business Started Locally:
    7/2/2002
    Business Incorporated:
    1/5/2012
    Accredited Since:
    2/1/2015
    Type of Entity:
    Corporation
    Number of Employees:
    4
    Alternate Business Name
    • The CleanUP Guys
    Hours of Operation

    Primary

    M:
    12:00 AM - 12:00 AM
    T:
    12:00 AM - 12:00 AM
    W:
    12:00 AM - 12:00 AM
    Th:
    12:00 AM - 12:00 AM
    F:
    12:00 AM - 12:00 AM
    Sa:
    12:00 AM - 12:00 AM
    Su:
    12:00 AM - 12:00 AM
    Business Management
    • Mr. Sherman Robinson, Business Manager
    Contact Information

    Principal

    • Mr. Sherman Robinson, Business Manager

    Customer Contact

    • Mr. Sherman Robinson, Business Manager
    Additional Contact Information

    Fax Numbers

    • (312) 602-9557
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/02/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    *********** services were offered May 19, 2020 for $6,500. The next day, May 20th, 2020, on arrival to do the work they doubled the estimate to $13,500. Services were provided. During the remediation, (2nd month of Covid lockdown) all my exercise room equipment was removed and "destroyed" overnight on May 20th, 2020. An agreement was signed by ******* agreeing to a reduction in cost. Three payments were made that with the total the reduction agreed upon by the company for the "mistakenly removed" property with the final insurance adjuster's total of $10,739.32 that was agreed to by the company's owner, ******************************* with the adjuster directly and again he confirmed to that amount in agreement with me via phone. Final check was sent with letter clarifying costs, payments and reduction for stolen equipment. Over 2.5 years later I receive a ******* notice for $16,875.00 by an agressive debt attorney who will not flex and does not accept any of my payments, the letter of final payment, the reduction by SF due to mis-coding and adding items that were not used (dumpster) or the signed agreement to reducing the fees based on "mistakenly removed" property during remediation.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shalita L

    5 stars

    06/28/2023

    The Sr. ********** came out to our home and advised that mold remediation was urgently needed in our attic. We agreed on the cost, they came out on the weekend, finished in one visit! They total experience from beginning to end was true professionals at work. They crew was polite and efficient. The area was left neat and clean. Hate that we had mold but glad to be able to find specialists that could help!

    The CleanUP Guys, Inc. Response

    06/29/2023

    We are deeply grateful for the very kind words. We do our best on mold remediation projects. Glad that we could solve your attic mold issues *******

    Local BBB

    BBB of Chicago & Northern Illinois

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