Complaints
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased software from ZACKS.com on Jan 30, 2023 in the amount of $2495.
There is a 90 day return policy. I have contacted the person responsible for billing/refunding named Tyler Tigges but they have not returned my calls. I spoke to a customer svc rep Jack DeRose who then sent me an email claiming my refund would be processed but I have yet to receive it.I was told by DeRose that he would contact a manager who would contact me named John Schaeffer (sp). He has not responded.My request is within the 90 days.I have not even used the software as it does not perform the operations it claims properly.
I am disabled on a fixed income. This is unacceptable. I tried to contact them on their facebook page and got no response. The telephone number on their facebook page is out of service. I need help.
This company owes me a refund. Tyler Tigges the one responsible for issuing the credit called the salesman who sold me the software named David Bright. Bright called me very angry when he found out I was cancelling/requesting refund. Why didn't Tigges contact me, yet he contacted the salesman.These people have only been responsive when selling or attempting to upsell me (in this case $8,000) but they disappear when I attempt to get my email. I have screen shots of facebook page, the email from DeRose stating my refund will be issued. Please help
******* *******
Business Response
Date: 02/28/2023
We reached out to this customer and refunded his purchase.
This was an unfortunate misunderstanding. And miscommunication. We explained to
the customer that the product purchased did not have a 90-day return policy,
but instead a performance warranty. The customer was shown that the program did
work properly. Nonetheless, it was clear the customer was not interested in
using the program so we happily refunded it.Customer Answer
Date: 02/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19453795, and find that this resolution is satisfactory to me.
Sincerely,
* *******Initial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a $1 monthly trial which came with the option to cancel anytime before the end of the 30 day period. I signed up on 1/15/2023, and have been trying to cancel my subscription before the deadline so that i am not charged a $299 monthly subscription fee. This company has a website with a link to cancel my subscription, however it doesnt link to a place to cancel; rather, it is a continuous loop that asks for payment information. I have emailed to try to cancel, and my messages have not been returned, nor has a confirmation of my cancellation been issued as of today, 2/14/23. I have wasted considerable time trying to get this issue resolved before I am charged and fall into the same trap others have apparently been stuck with. I believe this company is deliberately attempting to mislead people with the $1 trial deal with no clear or easy way to cancel before the deadline so they can continue to charge for their monthly service. It looks like I am going to have to put a stop on my credit card to avoid being charged tomorrow.Business Response
Date: 02/16/2023
Dear *****************:
Our records indicate you contacted on support team overnight 2/15/23. A refund was processed the next day.
If you require additional assistance, please contact our support team Monday through Friday 10am-6pm at ************************.
Thank you.
Initial Complaint
Date:09/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the $1 deal to get investment advice from Zacks. I now discovered they have been charging me $299 USD a month since jan 2021. They flood your emails so the subscription email is buried forever. No receipts sent by emails. I find it very deceptive, unfair and to be blunt a scam. Consulting with law firm as this seems to be a trend based on other complaints on this page. Serious issue with their consenting process and marketing schemesBusiness Response
Date: 10/05/2022
Dear ***********************:
One of our dedicated rep reached out to you. It is my understanding this matter was addressed to your satisfaction.
If you have additional questions, please feel free to contact us Monday through Friday 10am to 6pm EST at ************************.
Thanks.
Customer Answer
Date: 10/10/2022
Complaint: 18141920
I am rejecting this response because: they are only offering half a refund and Im still at $3000 USD lossI never used their service, I feel deceived and its a lot of money that I lost total $6000 USD for a service I never used
The company rep said they would talk to management to see if they can refund me
Sincerely,
***********************Business Response
Date: 10/19/2022
We have been in contact with *******************
We have agreed to refund his full subscription.
The customer is happy with this resolution.
We would like to note that before a person signs up, our 90-day money-back-guarantee is fully disclosed, along with our full-year,money-back performance guarantee. It also clearly states on the sign-up page that the subscription will automatically renew after the 30-day trial, but that the user could cancel at any time prior to that and not be charged. We also send emails prior to the first renewal, letting the user know they will be charged,but that they could cancel and not be charged. Additionally, an email is sent before the subsequent renewal, once again, letting the user know they will be charged, and that they could cancel at any time and no longer be charged.Moreover, every Zacks charge is identified as such on a persons credit card statement.
But we understand people get busy, and things can get overlooked.
We are glad the customer is happy with this resolution.
Thanks.Customer Answer
Date: 10/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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