Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Klover cash advance what ever u call it took monthly fee yet the day before I closed account cause they want u to play games to earn money ridiculous so anyway they said I never did which I did must be the only way they make money is by stealing

  

  Business Response

  Date: 05/27/2025

  Hello there,

  I checked your account with the email you provided and I see that your account was created on 5/22/2025. I can see that the membership was activated on 5/23 by linking your debit card. I can also see that it was cancelled. Since you were in the free trial month, you were not charged. 

  It appears that you may have had a pending charge before you decided to delete your account. Then, recreated the account again and no membership fee was charged. This can explain why we do not see the charge on our end. Please know that when you choose to delete your account in the app, you are removing information from our database that cannot be retrieved. With that said, if you can provide a screenshot of the charge including the date, please send it over to our support team at ************************************** and we will try to get you a refund outside of our app for the membership charge. 

  Additionally, to address your confusion with your eligibility, I can see that you get paid monthly and we do not accept monthly income. This explains why you are not approved and must accumulate points to request smaller advances. I hope this helps. Please reach out to our support team about your membership refund. 

  Thank you,
  Magie
  Klover ****************** Team

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was planning to cash out over 13k points in my account for an ****** gift card today. To my horror, Klover has removed the cash out feature altogether with no notice. This is a horrible business practice. I have recommended Klover for years, but not anymore with this shady business practice now.

  

  Business Response

  Date: 05/23/2025

  Hi there,

  So sorry you had trouble on our app. It looks like the Amazon Cash Out feature was removed over a month ago. Unfortunately, you will not be able to cash out your points for an Amazon gift card on our app anymore. I apologize for the inconvenience. 

  Best ************************************************************** Team

  

  Business Response

  Date: 05/23/2025

  Hi there,

  So sorry you had trouble on our app. It looks like the Amazon Cash Out feature was removed over a month ago. Unfortunately, you will not be able to cash out your points for an Amazon gift card on our app anymore. I apologize for the inconvenience. 

  Best ************************************************************** Team

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed $168 to klover, they couldn't withdraw the $168 from my debit card they had on file because I had to get a new card so the one they had on file was no longer active. So because they couldn't withdraw from my debit card they pulled the $168 from my savings account which I did not authorize. Soon as I got my new card I connected it to my klover account but they had already taken the funds from my savings. I contacted them and asked why they took from my savings when they weren't authorized to pull funds from there? they said, they can pull money from any account because I gave authorization when I took out the advance. Which is not true I gave them permission to take from my checking account using my debit card and or ACH from my checking account.

  

  Business Response

  Date: 05/20/2025

  Hi there,

  It looks like we were able to resolve this issue through email. To summarize, we were not able to collect your payment from the primary account that you linked, therefore, we were able to collect from a secondary account. When linking your bank through Plaid, we ask for authorization for all accounts on file for this reason. I sent a payment refund of $168.98 which will take 3-5 business days to return back to your account. I also reset your bank on file. If you choose to relink your bank, you can view where we ask for authorization to access other accounts. If you have any further questions, feel free to follow up via email.

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested and received a $100 advance on 4/30/2025. My pay-back date was 5/14/2024 for $114.18. I was charged the $114.18 twiceonce via debit card and once via ACH. Now my account is missing the extra $114.18. There is no way to contact an actual customer service representative. This type of thing should never happen. I need a refund immediately.

  

  Business Response

  Date: 05/16/2025

  Hello, 

  So sorry you were having some issues. I checked your account and I see that your payment is currently being processed via ACH. We attempted to collect your payment via debit but were not successful. This is why you are seeing two attempts. Please know that only one went through. *** payments take 3 full business days to update in the app. Your payment should reflect as paid no later than Tuesday, 5/20. If you have any further questions, feel free to follow up in the email I just sent you. 

  Thank you,
  Magie
  Klover ****************** Team

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23331083
  
  I am rejecting this response because:
  
  My bank has confirmed that the *** payment did go through. It has been completed since 5/14/2025. I still have not been refunded for the *** payment. And I am also missing ***** points from an offer. Please make all of this right.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/23/2025

  Hi again,

  I reached out to my tech team and they were able to confirm that only one charge of $114.18 went through. You may have seen two transactions but only one was successful. No worries, we already sent over a refund for this payment. You can expect the funds in your account within 3-5 business days. So sorry for the trouble. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23331083
  
  I am rejecting this response because:
  
  As of today (May 27, 2025), I still have both charges completed in my account. Two payments of $114.18 are missing when it shouldve only been one. After promising they refunded me twice, Klover customer service says they actually havent even received one of my $114.18 payments, so they cannot refund me. I will now move on to disputing this with my bank. Klover says they will not be issuing a refund. I am attaching my bank transactions as of 10:00pm EST on May 27, showing both charges that are still very much taken out of my bank account.
  I am also attaching conversation with Magie, who says she is not refunding me, when she said in his BBB communication that they have already refunded. I advise everyone to be very careful if youre doing business with this company. Ive never experienced worse customer service in my entire life.
  

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/30/2025

  Hi there, 

  It looks like you disputed the payment attempt of $114.18. Since this transaction was disputed with your bank, we can no longer interfere and provide any refund. Also, I did want to mention that my tech and billing team confirmed twice that both payment attempts you saw did not go through. While you may have seen that your bank placed a hold on your account for those two transactions, we did not receive the payment. I was able to provide a PDF report via email to show that no transaction was successful. Moving forward, I revoked authorization to your bank account to prevent you from being charged for the payment. I also disabled the account. Since no payment was successful and you disputed our payment attempts, we cannot provide any refund. So sorry for the inconvenience. 

  Best ******************************************************************** Team

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23331083
  
  I am rejecting this response because:

  My bank was able to successfully refund one of these transactions, because they could confirm they both went through, and were not, in fact, holds that sat in my bank account for 2 weeks. Im so thankful that you deleted my account, but you did absolutely nothing to help, and lied about these transactions not being successful. The *** you sent was not related to either of the transactions. I would never again do business with this company. Do better!

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my advance debited from my account in May 8th and provided a screenshot. Instead the app is telling me they were unable to take my advance, even with the proof. Theres no way to call them so I cant get an update on whats going on. And the chatbot says I wont be reached out to for up to 24 hours. This is ridiculous.

  

  Business Response

  Date: 05/16/2025

  Hello,

  So sorry you were having some issues. I checked your account and I see that the payment was already posted and you were able to request a new advance on 5/12. I can also see that my team did update your request within the 24 hours that you reached out. If you have any follow up questions, feel free to reach out again. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a $100 advance from Klover, I was charged $10.99 for an express fee and $4.99 for a monthly membership, they wanted me to pay that all in 7 days. I did some research and found a class action lawsuit against the company for a similar situation dealing with interest rates. The lawsuit I researched was actually the same thing I am going through but instead of $100 it was $75 and instead of $10.99 it was $5.99. What theyre doing clearly is not legal and not only would I like reparations for what theyre doing but I dont think anybody else should have to deal with that either. Thank you have a great day.

  

  Business Response

  Date: 05/16/2025

  Hello,

  So sorry you had a negative experience on our app. I checked your account and it looks like you are currently in the free trial for the membership program which means that you have not been charged $4.99. I was able to cancel this membership. Please know that this membership is completely optional and can be cancelled in the app at anytime. Also, I see you mentioned having to pay $10.99 for a delivery fee. Please know that we do offer free delivery options if you choose not to pay any delivery fees. We also offer the option to pay delivery fees with points. I highly advise that you check out these options before requesting the advance. Since we can confirm that you agreed to make the total payment of $110.99 when you requested the advance, we will not be able to send a refund for the payment. So sorry for the inconvenience. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** and to recieve a cash advance they make you acquire points by using partner apps or games, which I did. But after doing so i didnt receive all of the points. Ive contacted support at least 15 times and the do nothing. On top of that the points I did get were taken from me when i attempted to get an advance. Although it said it was being sent, it wasnt. I got nothing and they kept the points I had to pay to get. They have no number listed online and the number shown here is not valid.

  

  Business Response

  Date: 05/14/2025

  Hello there,

  So sorry you were having some issues on our app. We have already been in contact with you regarding this issue. To summarize, it looks like you were not able to request an advance because there was something wrong with your debit card. We have tried to figure out what is wrong with the debit card information, however, there seems to be an issue with the card you tried to link. This explains why you are not able to request an advance at the moment. Please review my most recent reply so we can assess why your card may not be linking properly. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Klover for close to 3 months. On May 7th I took an advance of 250 plus the ******** tips and charges. On May 8th just 24 hours later the money is taken out of my account at two charges 100 and 87 then again on May 9th another ****** I also have a additional charge of 100 dollars taken out of my account. I have sent 4 emails and no response. Word to the wise do not respond with your ******** to this complaint because we both know what youre doing and I have screenshots to prove it so save your lies. I want my money that you have taken out at your incompetence. You have taken a total of 187, 15, 285, and another 100 on a stupid 250 dollar advance

  

  Business Response

  Date: 05/14/2025

  Hello there,

  So sorry you were experiencing some issues. I checked your account and I can see what happened. It looks like you requested an advance on 4/25 with a payment of $282.98 due on 5/8. Then on 5/8, you requested another advance that was due the next day, 5/9, with a payment amount of $282.98. We had some trouble collecting the payment which explains why you saw partial payments being collected. Please know that once you request an advance, you are responsible for the payment on the date we provided. Many customers have found it useful to request an advance even if their payment date is set for the next day. It helps prevent overdraft fees. 

  However, since I understand it was not a great experience for you, I was able to send a one-time courtesy refund for the payment of $282.98. All the partial payments you saw in your account are included in this refund. Please allow 3-5 business days for the funds to be back in your account. If you proceed to request an advance that is due the next day, we will conclude that this is intentional and will not be able to provide another payment refund. Please be sure to double check the payment date before requesting the advance. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using this service for a few months now and just recently, like the past month/month and a half, my repayment dates are not aligning with my pay days. Luckily, I have had funds in my account to cover. But unfortunately I have to take the advance back out as it's not my pay day and am getting charged either double or triple in fees because of this. It's really starting to add up and is very frustrating. If it were still aligning with my pay days it wouldn't be an issue but now I'm paying wayy more to get the advance multiple times.

  

  Business Response

  Date: 05/09/2025

  Hello, 

  So sorry you were experiencing some issues with payment dates. I did some digging into your account and I can see that your payment dates are more frequent than usual. Please know that pay dates are sent to us by your bank. Unfortunately, I cannot override our system to correct those date for you. If you are needing more time to make a payment, please know that we offer payment extensions. To be approved for an extension, we will need 2 business days of notice before your payment is due. Currently, we are only able to extend each payment once and can only provide one extension per month. You can find more details on our payment extensions policies on our Help-Center. 
  Additionally, since you confirmed that you would be able to make the payment on the given date when you request the advance, we will not be able to provide any refund compensation. However, I was able to add ***** points to your account since I understand that you have not had a great experience on our app in the last few weeks. Feel free to contact our support team when you have any concerns with your account. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice on 4/25/2025 and was given no resolution. They took two payments of $161.00 out of my account. Still have no resolution after about a week.

  

  Business Response

  Date: 05/01/2025

  Hello there,

  So sorry to hear you were having some trouble! I sent in a response this morning to address the issue. To summarize, we were able to confirm that an advance was sent twice to your account on 4/18. This is why you saw two charges for the payment. To share some context, there was a small bug in our system that was allowing customers to request duplicate advances. While we know that you did not intent to request two advances, the system initiated the second payment to correct the mishap. The issue has since been fixed and you should no longer be affected by this bug. 

  I was able to send you ***** points to help you request your next advance. We truly apologize for all the confusion on this. If you need further clarification or more details, please feel free to follow up in the email I sent you. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23265892
  
  I am rejecting this response because:

  5000 points doesnt satisfy the fact they they took out $161.99 twice and cause me $105 in overdraft fees. I have also had an issue with the company before where I paid back the advance and then my account got deleted so I couldnt access an advance. It took them almost a month to get my account fixed. I will be speaking to a lawyer and would like my account deleted completely from the system 
  
  Sincerely,
  
  ****** *****