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Business Profile

Financial Services

BillDoctor.org
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an advertisement posted on ********, the first document uploaded, was the claim of veteran debt assistance program. Upon clicking the BBB emblem below links directly to *************** claims they don't offer veterans assistance programs. This is false advertising. 

    Business Response

    Date: 12/04/2024

    We are sorry to hear that the customer's expectations were not met. Here at BillDoctor.org we strive to match customers with appropriate financial ********************** (based on eligibility), and we operate websites dedicated to certain consumers, such as Veteran Debt Assistance (********************************************************************) which caters more to the veteran community. As disclosed on the website (********************************************), Veteran Debt Assistance is owned and operated by CPC Marketing, **** d/b/a Bill *******

    The customer mentions a ******** advertisement but what is attached is a copy of our website. The ******** advertisements that we run for Veteran Debt Assistance do not mention any specific "veteran debt assistance program" and there is a clear disclosure on the webpage (**********************************************) that "Veteran Debt Assistance and the programs/services offered through its providers are not affiliated with, approved, sponsored, or endorsed by any state or federal government agency."

    This complaint also states that the Bill ****** page "claims [that Bill ******] doesn't offer veterans assistance programs". There is no claim on the Bill ****** website (billdoctor.org/lower-payments) that we do not offer programs or solutions for veterans.

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Followed an ad on ******** for BillDoctor.org saying they could help veterans with debt, and list the BBB A rating. I check the BBB before proceeding and continued when I found them in your database. What they did was took my information, and instead of a contact for the "bill" for veterans they advertised, they were trying to push lons pon me. This is veteran scam targeting.

    Business Response

    Date: 02/22/2024

    We are sorry to hear that the customers expectations were not met. Here at BillDoctor.org we strive to match customers with appropriate financial solutions based on eligibility. To this degree we evaluate each customer based on the information provided in the application form and determine which of our partners is likely to be able to offer them a product that can help with their situation.


    Our records indicate that the consumer profile associated with the name on the complaint was determined to be ineligible for an offer by one of our debt relief partners, and this consumer was instead connected with one of our consolidation loan partners.


    Neither the ******** advertisement attached by the customer nor the landing page **********************/lower-payments make any guarantees regarding availability or qualification, and the ******** advertisement clearly states in large upper-case text that individuals MAY be eligible. The advertisement further directs consumers to [s]ee what relief options are available to you and if you qualify (emphasis added), clearly making availability of any specific program subject to qualification.


    This complaint also states that the advertisement the consumer viewed described a bill for veterans. Neither the advertisement attached to the complaint nor any of our other ******** marketing campaigns reference any legislation pertaining to veterans benefits.

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