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Business Profile

Financial Services

Arrow Finance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a loan for **** dollars, with payments of 100 dollars a month to be auto withdrawn for 12 months. I was also pressured to accept a loan for 5k. I was offered a 100 dollar gift card, I was told to go to my nearest Wal-mart to pick up a 100 dollar gift card, I was told I was going to receive a small deposit which I would then return to them, via ******* or cash-app. when I tried to decline, I was told it was too late, that the money was already on the way to my account. When I advised that I would contact my bank, and file a police report if any action was taken, I was yelled at and told, "Don't threaten me, you --- hole. There were two men involved, both with thick accents, and one went by the name of ***********************. I was provided with an approval code of 402011NF. The call was initiated by ***********************, at **** am on February 2, 2023. It was followed up by his supervisor, whose name I did not catch, at 10:25 am. I tried to call the supervisor back immediately after hanging up with him to decline the loan. there was no ring and no answer. At 10:38, I called *****************, the phone rang and it was picked up, but not answered. ***************** called back immediately and I said I wanted to decline the loan. He asked what happened, and I said nothing, I just did not want to accept the loan. He then became very aggressive and said it was too late, that the funds were already authorized. I said, 'then un-authorize them, because I will not accept. " He told me again, too late, and I said that I would notify my bank, and that if any activity would necessitate the involvement of law enforcement. That's when he yelled at me not to threaten him and called me a name.

  • Initial Complaint

    Date:01/18/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This started on April 29, 2022. My husband was trying to get a loan. This company made him buy gift cards send them pictures of them deposited multiple checks into our account the they got returned because they were fake. My husband had suffered a brain injury and didnt put 2 and 2 together that it was fraud. Contacted our bank and they said there is nothing they can do and have a police report filed as well but they said there is nothing they can do as well and now our bank account sits at *******

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan through this company and never got it they told I was approved for it instead they kept taking my money out of my account and not putting it back I had my paycheck in my account and they took it once put it back then took it again I called them I txted them and they won’t answer either one all I ask for it to get my paycheck back they can keep there loan cause they go around scamming ppl they take all ur money and disappear

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a small loan in the amount of $2500 to help my children and I until I receive my taxes I entered my information such as name, dob, address, and loan amount in a few lending websites which of course directed me to third party sites. A few numbers started calling me about being approved and texting my number. One particular company who disclosed them selves as Arrow Finance located in *******, ** continuously called and texted my phone 1/25/2021 from *********** stated the loan amount would be $2000 monthly payments would be $100 initially did not talk to them anymore until ***************************** kept calling me on 2/11/2022. I text the number back because I had multiple missed calls from them that number was from ***************************** *********** stating he was reaching me about my requested loan amount I told him I was at work and would call him back. After picking up my son from daycare I proceeded to call ***************************** we discussed the loan options $2000 or $6000 he stated both repayment plans would be $100 taking out the 15th of each month had me verify my info and gave me a loan number AF0722119, his name and contact info he said his account manager would contact me and please dont miss the phone call. The account manager called from *********** as ****** he asked me to verify my info and read out my loan number explained to me that my payments would be $100 a month coming out on the $15th of each month he then sent my a website to put in my bank account information from there he kept saying I have to au the tic myself to make sure it was not fraud he would deposit a check in my account and I would return the funds so they could know it was my and Im not a scammer, he had me do this several times from cash app,but on and gift card as I grew more suspicious I asked him he stated they were private company and if anything happen they would pay all fraud charges to my bank. It was too late on my end I contacted my bank USAA telling them I have been

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They claimed I was approved for a loan and deposit a bogus $500 check and caused my account ti be in the negative.

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company promised me money for a loan and they got into my account in reverse payments to my insurance and all kinds of things and it sent me back in my account made my account all messed up Ive already had called the fraudulent on Chase and stop in payments but they have payments going to knows who on it and I didnt even know any of the people they made a movie account to send money to one was f*** you The name of the recipient and another was another ladys name I have it in my other stuff that I have all the information phone numbers website and all the information about what they did in my account.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FRAUD


    3/07
    -cash 1 reversal: 413.64


    -cash 1 reversal: 300.60


    -venmo: 269.00


    -cash 1 reversal: 245.66


    -cash 1 reversal: 165.50


    (didnt realize they were reversals at the time, thought it was a deposit)


    (paid back in gift cards same day)




    (3/18 I changed credentials)


    (got billed [CASH1] 3/21)
    -81.54
    -137.28
    -81.54




    3/28


    -cash 1 reversal: 245.66


    -venmo reversal: 269.00


    -cash 1 reversal: 413.64


    -cash 1 reversal: 165.50


    -cash 1 reversal: 300.60


    (got billed [Chase/ Venmo] froze acct - 1,377.03)


    (Chase offered to open new restricted acct 3/29, negative balance transferred to new acct 3/30; negative balance ate up tax return 3/31)

    -300 Venmo


    total: 4795.16 


    PHONE NUMBERS:


    ***********
    **********
    **********
    ********** (***********************?)
    ********** (***********************)


    Arrow Finances Group

    Customer Answer

    Date: 01/18/2023

    Fraud Loan Company!I was contacted about a payday/ short term loan. They said they could provide funds w my bank info but never sent an email or paperwork describing the terms/ agreements. Money was deposited without my consent; threatened that if I dont want it to pay it back using gift cards or they could **** I paid the money. Found out the money they deposited was actually through making reversals on payments Ive made to other companies using my info. Then my bank takes back the credit I received and the companies came back to collect on money owed. The total amount is ***** and it happened on Mar 7th 2022.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a message about a loan for $5000 from this company, I agreed they called me and approved me for $3000 for $100 payments monthly. They ended up depositing $800 into my account because it was negative and called me back and told me I will have to return the funds wire transfer and then Ill get $3000, they guy was sketchy and told me to call when Im In the parking lot of ********* for Instructions. Needless to say I filed a report with my bank and am Waiting for my Next step.

Arrow Finance LLC is NOT a BBB Accredited Business.

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