Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th, I purchased a resale ticket for a March 11th showing of "The importance of being *******."Later that day, I received a vague email saying my attention was needed and that I had to call.I called, and they informed me that my ticket would be a "will call" ticket at the venue' booth, that there would be an email, and that the ticket would be received.On March 11th, at around 4pm, I used their live chat to confirm that I would receive my ticket in time. I was assured that I would receive an email "within an hour" and that I would be able to see the show. In reliance of this, I drove and met my date for the show. At around 5:15pm, I once again used their live chat due to not receiving any email. I was once again assured I would receive my ticket and be able to attend the play.The ticket was never sent, and I was unable to join my date to the play. In total, I spent around 3 hours on the phone and text chat trying to receive the ticket I ************ of right now, my ticket's status is "confirmed." The customer service representatives in these latter two live chats made common grammatical errors and seemed to be intentionally delaying me or were not human.RateMySeats's 4.7 stars on ****** is overwhelmingly by bot comments with these same grammatical errors. From my reading of the website's terms of use, it includes unconscionable waivers of lawsuit and does not guarantee a refund for this situation. While I would possibly receive a refund if I complained directly, I am certain there are thousands of other consumers who do not receive their tickets and are not automatically refunded.I would also be unable to recover for the fuel and emotional costs of detrimentally relying on their promises.I would deeply appreciate the BBB's assistance in my complaint, and in reviewing the company to save other consumers from this scam supported by fake reviews and false affirmations of ticket sales.

  Business Response

  Date: 03/13/2025

  Hi ******,

  Thank you for reaching out and making us aware of your situation. Our goal is to make the ticket-buying process as easy as possible, and we're sorry to hear that was not the case.

  Weve gone ahead and processed a full refund for your order. Please note, it may take a few business days to see the funds returned to your original payment method.
  

  We also want to take a moment to clarify that our company is a legitimate and trusted ticket marketplace. Our reviews come from real customers, and we stand by the service we provide. While rare issues can occur with ticket delivery, we take every step to resolve them fairly. This is exactly why we have our 100% Buyer Guarantee, ensuring that customers receive their tickets on time - or their money back.

  We appreciate your feedback on this matter and we hope we can provide you a better experience in the future. If you need any further assistance, our team can be contacted directly via phone at **************.

  Warm regards,

  The RateYourSeats.com Team

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets online & used ****** for payment. Normally, after entering the payment info a customer is routed back to the vendor to review the details (like fees & shipping) & confirm purchase. In this case, the vendor didn't outline any fees or shipping costs prior to me entering ******'s site, nor did it route me back to it's site to provide a breakdown of charges and the final total. Once I completed the ****** process, I was done. I was not returned to the rate yourseats site for a breakdown of charges and the final cost to review, nor was I given any opportunity to stop my transaction. I have not received an email receipt or confirmation from the company. I only discovered I was charged over $60 above the price of my tickets in an email from ******, which arrive almost instantaneously. At that point, I immediately emailed rateyourseats support (which I was able to get from the ****** email) to complain and request a refund. Approx. 24 hours later, having received no response to my email, I called I called the customer service line. The explanation for not being given a breakdown of charges during the purchase process was "maybe the website crashed." I was told I could not get a refund because the "tickets are arriving this week," although I haven't received a tracking email from a courier or ***** I offered to return the tickets and was told that they're a secondary market and their return policy doesn't allow it.I purchase things online and use ****** all the time and have never seen anything like this. There was no transparency during the rateyourseats purchase process and no opportunity to review a breakdown or stop the transaction. The have not provided confirmation or documentation of my purchase or evidence that the tickets have already been sent. The only order # I can provide below is for my ****** transaction.

  Business Response

  Date: 11/14/2024

  Hi *****,

  Thank you for taking the time to make us aware of this situation.

  Our system is designed to ensure a secure and complete transaction. When selecting ****** as a payment method, customers are directed to ******'s site to confirm their payment and are then automatically redirected back to our site to finalize the order. The final step in the buying process includes a checkbox confirmation for our sales terms and conditions, which must be clicked on our site to complete the purchase successfully.
  

  We also understand how important it is to see all charges clearly. Once users select a delivery method on our checkout page, the system shows a detailed breakdown which includes the subtotal, any applicable service charges, and an updated final total. This is visible before users confirm their purchase, allowing them to review all costs associated with their order.
  

  Finally, while it appears that your order was successful on our end, we understand that you may not have received your order number, as these confirmation messages may end up in spam or junk folders. If the confirmation messages cannot be found in these folders of your email inbox, we recommend contacting our customer service team at ************** and providing the name and email address used during the checkout process so they can provide you with your order number and any other necessary information needed before your event.

  Warm regards,

  The RateYourSeats.com Team
  
  

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22541015
  
  I am rejecting this response because:

  1. I received the tickets but still have not been given a detailed accounting of the charges - no email confirmation with a breakdown and the ******* envelope only contained the tickets and no documentation of the transaction.  Over $60 in shipping and handling is excessive, in my opinion and I would not have paid it had I been informed.  I still have not been informed what I was charged for both *** shipping and fees. 

  2. Within about 2 hours of my purchase, I emailed Rate Your Seats support to explain how the problem with my online experience a (i.e. no breakdown of charges was provided) shortly after I received a ****** email confirmation and to cancel my purchase.  It's been 5 days and I still have not received any email acknowledgement that my emails was received or any response from Rate Your Seats.

  3. The following morning, I called Rate Your Seats - using a number *************) that I got off the ****** receipt. I was told that the purchase couldn't be cancelled because "the tickets are arriving this week."  This was on SUNDAY - and only about 24 hours after my purchase - so very unlikely the shipping was already arranged.  Plus *** typically does not pick up from businesses on Sunday and the *** tracking and stamps on their envelope confirm that the label wasn't created until MONDAY at 10:45 am (PST), two hours AFTER my call to Rate Your Seats (at 11:24 am CST or 9:24 am PST).See attached shipping documentation.   There was time to stop and cancel the order as I requested.  

  The business is unprofessional and their practices lack transparency and are deceptive.  I have never dealt with a business that did not inform me what I was paying for their goods or services in advance.  Nor have I dealt a company that doesn't even provide a confirmation or receipt providing a breakdown of expenses afterwards.  There was sufficient reason and time to cancel my purchase and refund my money.  At a minimum, there was an opportunity to change the shipping method to a slower, cheaper option (since the performance is still weeks away) or to adjust the fees considering their site "crashed" and their non-responsive support team and inferior customer service overall.  At every step of the way, this business opted to do the wrong thing.  Shame on them. 

   

  I have also reported Rate Your Seats to the ********************************** and have filed a dispute with my credit card company (Chase).  

  Sincerely,
  ***** ********

  Business Response

  Date: 11/18/2024

  Hi *****,

  Thank you for reaching out again and sharing your concerns.
  

  Our goal is to provide an easy and transparent checkout process for all customers and we're sorry to hear that was not the case with this order.

  Before completing a purchase, customers are presented with a detailed breakdown of costs, including the subtotal, service charges, and final total, once a delivery method is selected. Additionally, all customers agree to our sales terms and conditionsstating that all sales are finalprior to completing their purchase.
  

  To protect customer privacy, we do not share specific order details on public-facing platforms, such as the BBB, however, our customer service team will be happy to provide you with your order information, including your order number, a detailed breakdown of all charges, and an expected delivery date, if you reach out to them directly at **************. Please ensure that you reach out to them only through this number, as it allows users to speak directly with our customer service team and avoid any misinformation from third-party sources.

  Finally, since a chargeback has been initiated with your bank, our service team may be limited in their capacity to assist any further on this matter. Any updates or resolutions on the chargeback will need to be relayed through your bank as part of the dispute process.

  Warm regards,

  The RateYourSeats.com Team

  Customer Answer

  Date: 11/20/2024

  
  Complaint: 22541015
  
  I am rejecting this response because
  The customer service *** I spoke to (****) on Monday offered the ambiguous explanation that my order could not be cancelled because the tickets would be arriving this week. That was Monday morning, and the *** ticket wasnt created until the next day.  Clearly there was time to cancel my order.   Also, as previously stated, I offered to return the tickets and there was plenty of time before the performance date for you to resell them.
  
  I have not received any email communications not to my inbox or spam.  You already have my email because I emailed you immediately after my purchase and never got a ***ly.  Also, during your sites purchase process the customer is required to enter two matching email addresses.  I have one email account; I dont think I typed an incorrect address twice and they matched.  Finally, considering my experience with your customer service (email and phone), I do not think I should have to call again to get what I should have received and have requested again here.
  
   Your website makes this statement:  Our commitment to providing an excellent customer experience goes beyond our super-charged seating charts.  Its our 100% Buyer Guarantee and our commitment to customer service that set us apart!
  
  This customer is not satisfied.  Every step of the way I feel I have been misled and that your company has no interest in customer service.  I do not expect a full refund (and did not request that when I filed a dispute with my credit card).  All I am asking for is 1) an accounting of what I was charged and 2) for RateYourSeats.com to belatedly demonstrate a commitment to customer service and finally rectify the situation.  It is now too late to return the tickets but it is not too late for the company to finally take steps to work with me to remedy the situation in some way.  I dont think a refund to offset what I consider price gouging on the shipping and fees is unreasonable.  
  

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************

  Business Response

  Date: 11/04/2024

  Hi *****,
  
  Thank you for reaching out.
  
  As mentioned in previous communication with our customer service team, due to our Terms & Conditions and our policies we have in line with sellers, we unfortunately cannot process refunds for orders unless an event is officially cancelled. 
  
  If you believe this purchase was made without your consent, or that your card information has been compromised, we highly recommend reaching out to your financial institution to report this activity.
  
  Since this has already been disputed with ******, we also recommend following up with them for any updates on the status of the dispute.
  
  If we can provide any additional assistance, our service team can be contacted directly via phone at **************.
  
  Warm regards,

  The RateYourSeats.com Team

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7.18.24 I looked to purchase tickets to the **** vs ************ game that Friday 7.19.24 in the ************************************************************ that club, the website does not sperate sections AA18 and ************************************** one giant section 18. Ratemyseats said they take no responsibility for the incorrectly labeling the section and that the seats seller correctly labeled the seats.

  Business Response

  Date: 09/20/2024

  Hi ****,

  Thank you for your message. At your earliest convenience, can you reply with your order number so we can take a closer look at this for you?

  Warm regards,

  The RateYourSeats.com Team

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased game tickets from RateYourSeats.com and never received my tickets despite calling in about it. They continuously claimed they emailed them to me and that my email is not working. I was able to get the original order purchase confirmation along with confirmation responses that i submitted a trouble ticket for support. This company is illegitimate and committing fraudulent sales. They would not allow me to speak to management or refund my order. I will be disputing the charges to my credit card company.

  Business Response

  Date: 09/16/2024

  Hi ******,

  Thanks for taking the time to make us aware of this situation.

  Our records indicate that our service team was contacted on 9/13 and they were able to re-send these tickets to an alternate email address, per customer request, before the event.

  Please let us know if we can provide any additional assistance here.

  Warm regards,

  The RateYourSeats.com Team

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22283907
  
  I am rejecting this response because: My follow-up inquiries regarding the status of the tickets have been met with continued misleading information. The assurance provided in the email sent to me one hour before the event was false, and the tickets were not delivered as promised. It appears they use a bait and switch tactic. This deceptive behavior constitutes fraud and a serious breach of contract. I'm requesting a full refund. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/19/2024

  Hi ******,

  Thanks for your message.

  As previously mentioned, since our records show the tickets associated with this order were transferred once to the original email address on file and once again to a new address per customer request, we are unable to offer a refund for this order.

  If you would like our service team to take a closer look at this for you, they can be contacted directly at **************.

  Warm regards

  The RateYourSeats.com Team

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22283907
  
  I am rejecting this response because:
  Show us proof of this email

   

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets to a Red Sox game for same day tickets, I received a conformation but my status kept saying processing. I tried to call the line was a fax. I tried the real time chat, they would not connect me to a person, when they finally did they kept asking me for an ID number, I gave them the only number I had which was a confirmation number, they kept saying that the number was not valid so then they then started asking for all my personal info. By game time when I was at the stadium I had to buy new tickets because the tickets never came through. I have filed a dispute of the charge with my cc company.

  Business Response

  Date: 08/12/2024

  Hi *****,

  Thank you for taking the time to make us aware of this situation.

  As mentioned in previous communication, our records indicate the seller successfully delivered the tickets in a timely manner for the event and managed to provide documentation proving that the transferring of tickets was successful after proof was requested.

  Since we operate as a marketplace, we do not physically possess any tickets. Due to agreements with sellers that prevent us from reversing their sales, we are unable to offer a refund or process a cancellation for this order. Our policy only allows for refunds in the event of an official event cancellation, as outlined in the terms and conditions that are accepted when tickets are purchased.

  If we can provide any additional support for this order, our service team can be contacted directly at **************.

  Warm regards,

  The RateYourSeats.com Team

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22126508
  
  I am rejecting this response because:

   

  Hi,

  
  

  My issue has not been resolved. I contacted the company via email and in person and they said I could not be refunded because they have evidence that the tickets were transferred, however they will not provide me with any evidence or even tell me where the tickets were allegedly transferred to. As you will see from the documents I submitted with my complaint, I was supposed to receive 2 additional emails; 1 telling me how to download the tickets and 1 to tell me the tickets were transferred. I never received either follow-up email (and yes I checked my junk folder) and I never received any tickets. 

  
  

  They say that the company 100% stands behind their sales and guarantee the tickets will be transferred by game time, yet the game started and I was outside of the stadium still trying to figure out if the tickets were going to be transferred to me. Once the online chat could not find my order after several tries I bought new tickets at the box office and we went into the game late after the first inning was over.

  
  

  These tickets were for sale on another website Game Time Tickets) because I originally tried to buy them from that site, but it did not have a map of the stadium so I plugged the seats into ****** which brought me to rate your seats which showed the location of the seats. I tried to buy them on Game Time because they were cheaper but when I clicked on them it was not connecting which is how I ended up buying them on rate my seats. 

  
  

  After a useless phone call with the company I  emailed the company asking for their address to send a letter and legal service, now they are back peddling and stating they are trying to reach their seller. 

  
  

  No one at that company can tell me why I did not get the 2 additional emails or where the tickets were sent to, yet the sale is final so there is nothing they can do. I disagree, they should be insured. 

  
  

  I want to pursue this matter. They dropped the ball as the middle man.  It is unacceptable. 

  
  

  I have a challenge of the charge with my credit card company, that investigation has not yet been resolved.

  
  

  Thank you for your assistance in this matter. 

  
  

  ***************************

  Sent from my iPhone

  
  

   

  Business Response

  Date: 08/20/2024

  Hi *****,

  Thank you for making  us aware of this situation.

  As mentioned in previous communication, our records indicate the seller successfully delivered the tickets in a timely manner for the event and managed to provide documentation proving that the transferring of tickets was successful after proof was requested. Unfortunately, we cannot share that documentation with other customers, as it contains personal seller information.

  Since we operate as a marketplace, we do not physically possess any tickets. Due to agreements with sellers that prevent us from reversing their sales, we are unable to offer a refund or process a cancellation for this order. Our policy only allows for refunds in the event of an official event cancellation, as outlined in the terms and conditions that are accepted when tickets are purchased.

  Finally, since a chargeback has been filed for this order, our service team's capabilities may be limited until the dispute has been settled.

  If we can provide any additional support for this order, our service team can be contacted directly at **************.
  Warm regards,
  The RateYourSeats.com Team

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22126508
  
  I am rejecting this response because, they are not accepting responsibility for the fact that they failed to send me the two additional emails that were necessary for me to have information to download the ticket (if they were in fact transferred which I do not have evidence of all I know is I never received them). The company's "customer service" could not verify my confirmation number when I was trying to resolve the issue for over an hour before the game started resulting in me spending an additional $312.00 on tickets at the box office. The company website states that they "proudly stand behind every ticket transaction with our 100% guarantee". I did not receive the tickets; they did not communicate with me to give me the information necessary to download the tickets and I did not receive any email confirming the tickets were transferred. They will not even tell me where the tickets were supposedly sent.  How is any of this my fault? Why am I out $316.62. 

  I did challenge the charge on my credit card because I have been snidely told via email and in a phone conversation that I can challenge the charge, but it will take 8 weeks, and I will not win. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like other people have complained in previous complaints, I purchased my tickets and they did not ever cultivate or exist on any ticket platform. After being sent an email and a text message to confirm I had my tickets from rateyourseat.com that didn't go anywhere with no link.... I had called back a second time. I finally got a link and it sent me to ticketmaster.com through their link which shows I don't have any ticket purchased...??? Weird... They stated in the second call that I would receive my ticket within 24 hours after purchasing it in April and figuring out I did not have my ticket the week of my music event I wanted to go to. Cost me $250... Even though they respond to these complaints, I am one of the thousands of people that have had the same issue. THIS COMPANY IS A SCAM ITS ALL OVER REDDIT!! Another way for other customers in the ********************** to understand when you keep track of these type of scams. A bank and other agencies including ticketmasters direct phone number. I'll ask you the EXACT same security questions EVERY time... They do not each time I had called back in the three different calls, I had three different verification methods. This is not legit by the time I noticed I had to read $250. I hope this happens to no one else and I hope the better Business bureau cracks down in this business and shuts them down permanently! It is absolutely ridiculous that people are allowed to file for legit companies and scam people and use some of their illegally obtained scammed money to purchase placement on ****** platform to end up near the top of the search list. If you are customer reading us know that they are going to respond to this and it is a complete load of c*** Rateyourseats.com is a scam!!! Any positive review is from a AI BOT! DO NOT PURCHASE FROM! My bank told me it was past the 60 days of fraud to get my money back. Don't be a fool like me and fall for this.

  Business Response

  Date: 08/12/2024

  Hi *****,

  Thank you for making us aware of this situation. We're sorry to hear it took longer than expected to have your tickets delivered.

  Our records indicate that our service team was able to assist with getting your tickets re-transferred before your event. 

  If this was not the case, please contact us directly at ******************** so our service team can open an investigation for your order.

  Warm regards

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22117220
  
  I am rejecting this response because of what I attached. I tried to write a response here and it would not proceed. Hopefully this time it will.

  In short though, sorry is not an attempt at resolving and legally anything over $200 is a felony, they did not try and resolve me and I'm sure other people's problems and only responded with a sorry which is not meat. The responsibility as a company to gets humor is under LLC and the BBB. Especially with someone who is SSI and life is hard anuff having medical issues.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/13/2024

  Hi *****,

  Thank you for your message. Our service team has processed a one-time courtesy refund for your order.

  Please allow 5-7 business days for this to be reflected in any bank or card statements. 

  If we can provide any additional support, we can be contacted directly at **************.

  Warm regards,

  The RateYourSeats.com Team

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to *************************** July 5, 2024 show in ****** ME but need to resell the tickets due to a family emergency. But I have no tickets to resell because the tickets have not been transferred to me. These are TicketMaster/LiveNation tickets and should have been transferred to my LiveNation digital wallet upon completion of the purchase last fall. I went back and forth with this company at that time. But they really are just a platform that is seemingly extremely terrible at verifying whether sellers actually have the tickets. Because anyone who's bought/sold tickets before with AXS or LiveNation knows how tickets are managed in those apps' digital wallets. To make matters worse, when contacted the RateMySeats team advised me to simply resell the tickets (that I don't have) and then electronically transfer them to the new party. But that potentially doubles my loss since (let me repeat) I. Do. Not. Have. The. Tickets. Nor do I have confidence that I will get the tickets.

  Business Response

  Date: 07/01/2024

  Hi **********,

  Thank you for your message. If you need to resell your tickets, it is still possible to do so even though these have not been electronically transferred to you yet. 

  Tickets can be listed on multiple platforms online, and specific instructions on how to do so with that platform can be found directly on their site.

  Warm regards,

  The RateYourSeats.com Team

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from Rateyourseats.com in November 2023 for a *************************** concert that was scheduled on Thursday, May 30, 2024, at ********************* in ***. I paid $445 for two tickets. Approx one week prior to the concert, I received an email notifying me that the concert was rescheduled to Tuesday, May 28, 2024. The venue indicated that all tickets would be refunded at the original point of sale. I cannot attend the rescheduled concert date for a myriad of reasons, including travel issues, work, and childcare. This, I reached out to Rateyourseats.com to request a refund. Upon speaking to ***** at Rateyourseats.com, I was informed of their policy that all tickets are final sale and no refund would be issued. Her only suggestion was to take it upon myself to resell the tickets (including telling me to ****** how to do it), which would result in hundreds of dollars in losses (as the tickets are now selling for way less than I purchased them for). Now, not only can I not attend a concert I paid for months ago, but I stand to lose hundreds of dollars through no fault of my own. ***** refused to refund my money and refused to escalate my complaint any further. Apparently, stealing customers money is Rateyourseats policy. Their practices are undoubtedly unconscionable and unfair to consumers, who have no bargaining power or ability to recover.

  Business Response

  Date: 05/21/2024

  Hi *****,

  Thank you for taking the time to make us aware of this situation. We're sorry to hear the concert was rescheduled so close to the original date. We certainly understand how that can cause frustration.

  We'd also like to take this time to apologize that your experience with one of our customer service representatives did not meet all of your needs during your conversation.

  Since the event has been rescheduled and not fully cancelled, your tickets are still valid for the new date.

  Unfortunately, we are not able to find any evidence that all tickets for this event will be refunded at the point of sale, however, if there is additional documentation that can be submitted that supports this, we would be more than happy to elevate your concerns.

  Finally, if you would like additional support from our service team regarding re-selling your tickets if you cannot attend the new date, we can certainly have a team member reach out directly to assist.

  Warm regards,

  The RateYourseats.com Team

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21742126
  
  I am rejecting this response because:
  
  You are choosing to accept $445 of my money in exchange for an agreement that you can no longer uphold. I cannot attend the 5/28/24 concert date, never said that I could, and would not have made the purchase on that basis. I cannot resell the tickets without significant administrative burden and financial loss. Your employee suggested that I resell the tickets. That is not my job. I am not a ticket seller. YOU are a ticket seller. You are also a corporate power, invoking arbitrary policies against an individual consumer that has no bargaining power. You do business in the State of *********** and are therefore subject to their laws. Your blanket policy of denying refunds to buyers who would otherwise be able to obtain a refund from other vendors, including the venue itself, is unconscionable and deceptive. It is a violation of the Connecticut Unfair Trade Practices Act (*****). I will not let this go.

  Sincerely,
  
  ***********************

  Business Response

  Date: 05/23/2024

  Hi *****,

  Thank you for your message. Because your tickets will be valid for the rescheduled date, we are unable to offer a refund as an option. Please keep in mind that we are only able to offer compensation if an event is officially cancelled. 

  Additionally, before completing the checkout process on our site, all customers must click a box that agrees to our sales terms and conditions that states all sales are final.
  
  If youre unable to attend the new date, independent resale is always an option to recoup the cost of tickets! Many of our fans have success selling their tickets through social media, but you also have the option to locate a resale site by simply searching the internet using terms like Sell my tickets. Your chosen site will have more details on any seller fees or guidelines. If you would like one of our team members to reach out directly to assist with re-selling, we would more than happy to have them contact you.

  Warm regards,

  The RateYourSeats.com Team

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21742126
  
  I am rejecting this response because:
  
  Your business model is unconscionable.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2024, I placed an order for 4 concert tickets to see the ***** Brothers in **************. The order said the tickets would be delivered digitally to my cell phone. I have not received those tickets. I paid $1391.94 for 4 tickets. I have contacted the company 2 times by email and once by telephone with no response from them. I have no tickets to show for the money that I have paid. I need to get the tickets immediately or they can refund my money.

  Business Response

  Date: 05/10/2024

  Hi ****,

  Thank you for your message. Our records show the expected delivery date for your order is 8/22/24. The venue may have placed a hold on inventory being released for this show which is why this date is close to the event date, however, many fans receive their tickets from the seller before their delivery date.

  If you would like to speak to one of our service team members about your order status, please give them a call directly at **************.

  Warm regards